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HR20 and phone issues?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by dtv757, Jul 8, 2007.

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  1. Jul 8, 2007 #1 of 13
    dtv757

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    For the past few days when ever i connect my HR 20 to my POTS (or Vz copper) , i get static and no dial tone on my phones. but when i unplug my HR20 my POTS is working perfectly. Has any one else had this issue with the HR20 and using POTS
     
  2. Jul 8, 2007 #2 of 13
    Michael D'Angelo

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    I have never had that problem. Something you may want to try is if you have any phone line filters try putting one on the line going to the HR20. I don't have one so I am not sure if it will help or not.
     
  3. Jul 8, 2007 #3 of 13
    dtv757

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    I don't have any filters, but this is still strange to me. My POTS with the HR20 connected was working fine with no problems until a few days ago. could something have gone bad with the HR20? like when it was trying to dial out it didn't connect right or something?
     
  4. Jul 8, 2007 #4 of 13
    Michael D'Angelo

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    I know this is not going to help fix the problem and I am not what else you can try but you are not alone with having a problem when the phone line is connected. Here is a thread that someone posted yesterday about having a problem now with the phone line being connected now.

    http://dbstalk.com/showthread.php?t=91462&highlight=phone
     
  5. Jul 8, 2007 #5 of 13
    dtv757

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    thanks for the link, i don't want a new hr20, i guess i will just wait for a new update or something, but again thanks for the link, i'm glad i'm not alone.

    mods please close thread, as there is another thread relating to this same issue.
     
  6. Jul 8, 2007 #6 of 13
    houskamp

    houskamp New Member

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    Make sure you are plugging the phone cable into the phone jack and not the eithernet jack.. this has been done many times even by installers..
     
  7. Jul 8, 2007 #7 of 13
    dtv757

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    i am positive i'm connecting my phone line to the PHONE JACK on the hr20-100, and besides the jacks are different sizes and on different sides of the receiver. the phone jack is next to the power jack, and the 2 eithernet jacks are next to the SAT in jacks,
     
  8. Jul 8, 2007 #8 of 13
    MizzouTiger

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    Could be a bad modem in the HR20. I had that happen once and that was the cause. May have to have D* replace your receiver.
     
  9. Jul 8, 2007 #9 of 13
    hilmar2k

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    I assume you've tried swapping out the line from the jack to the HR20?
     
  10. dtv757

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    ^ changing the phone cord, yes same issue, today when i had the phone line connected to the HR20 i tried a system test and the phone part failed.

    (don't know the name of this menu) but i pressed ACTIVE and the right arrow and when to phone and tried to call my mobile number but same result nothing.
     
  11. Ken S

    Ken S RIP

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    Try plugging a regular phone into the line and see if you can get dialtone and dial out.

    If that works try a system reset of the HR20 and then the phone test again.

    If that doesn't work you probably have a bad HR-20. Backup the programming you want to keep onto DVD or VCR and call DirecTV for a new one.

    I guess you could live without a phone line..at least for awhile.
     
  12. paulman182

    paulman182 Hall Of Fame

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    Yes, it sounds like a bad modem in the HR20. Were there storms or power outages in the area at about the time this started to happen?
     
  13. finaldiet

    finaldiet Hall Of Fame

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    My CID has never worked. Checked everything and lines are ok. The one strange thing is: when I have " notifications" turned on in the small window, when I check, it shows off. When I switch to off, it shows on. Phone line is active. Any ideas on this.
     
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