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HR20 DVR Problems Resolved?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by kasphantom, Jul 19, 2007.

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  1. hasan

    hasan Well-Known Member

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    I never dispute with a person who is absolutely correct.:)

    Nice summary.
     
  2. billsharpe

    billsharpe Hall Of Fame

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    My original HR20 had a bad OTA Tuner #2 -- no signal at all on system test. OTA reception worked about half the time. D* replaced the unit and all works well with LA OTA signals.

    Bill
     
  3. FLTVVIEWER

    FLTVVIEWER New Member

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    Have an update for all on my OTA problem. Direct TV was prompt. They sent me a replacement unit after agreeing with me that one of the OTA tuners was bad. I received the new unit (factory refurbished as stated on the box) and all OTA stations work as the did before when I had the HR10-250 connected. New unit they sent is the HR20-700 and is replacing the HR20-100. The gentleman in tech support told me that I may be getting a refurbished unit which was not necessarily a bad thing. Get this - the factory new ones are not tested as well as the refurbished ones are.
     
  4. Aria

    Aria AllStar

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    While its not a DVR, you left out the biggest POS of all-- the H20. I've had to suffer through both the H20 and HR20. And I'm not the only one who's had to suffer through more than one kind of DirecTV lemon unit. There have been quite a few who've suffered through big problems with all three "DirecTV branded" units (R15, H20, HR20)

    It should be obvious by now that the big problems started around two years ago when DirecTV started putting out their own "DirecTV branded" units. DirecTV needs to go back to leaving the hardware to more experienced companies like Sony and TiVo, rather than doing it themselves and/ or delegating to some cheap, no-name companies. DirecTV has been a good service provider, but has turned out to be a lousy, terrible hardware provider.
     
  5. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    FWIW: My Sony HD SAT-200 was the biggest POS I've every bought. 18 months later I'd fought with them enough to have it replaced with a SAT-300 and had no problem after.
    So RCA is "some cheap, no-name company"? While PACE isn't known well here in the states, they are in Europe.

    BTW: where or who makes your wonderful TiVo?
     
  6. Aria

    Aria AllStar

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    I never ever had any problems with the Sony A60 receiver, and only a few small hiccups here and there with the Tivo R10s. They have always worked and continue to work. The Sony is five years old and still works.

    You seem to falsely assume I'm a TiVo booster. I'm not. Personally, I find the TiVo interface childish and wish it had PIP. I was actually looking forward to the new DirecTV units, hoping for improvements. Feature-wise, the DirecTV units actually do have more and better features. But, that didn't matter when my H20 was rebooting a dozen times an hour and when my HR20 stopped recording after less than a month.

    While TiVo is far from perfect, at least they produce units that work. At least, the Tivo companies had enough common sense to put fans in their units, something both the H20 and HR20 desperately need. The Tivos run so coolly, I can put caseless DVDs on top of them. If I did that with the H20 or HR20, I'd start a fire! You'd think D* would have learned something from the heating problems the H20 had, but instead they produced the HR20 with what appears to be a very similar framework/ shell.

    RCA hasn't had a good reputation for a long time, and is now considered by many to be a cheaper brand. Only a very few have had access to the 100 anyway. I and I think most have never heard of Pace until this board. If they put out the H20, they're quacks guilty of malpractice.

    I laugh sadly everytime I see the DirecTV $50 recommend family and friends commercial. Before last year, I would have gladly reccomended DirecTV to friends and family for free. Now, you couldn't pay me a million dollars to reccomend D* to my worst enemy. :(
     
  7. Ken S

    Ken S RIP

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    I'm pretty sure my HR-20 has a fan in it...or maybe that's the gerbil huffing a puffing?
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    My mistake about your TiVo boosting.
    I've been a Sony fan for thirty years, but have found out the hard way, that Sony isn't the old Sony [this was even told to me by a VP of their customer service department].
    Nothing seems to be "like it used to be" these days.
    I'd never heard of PACE before either, but google and a member in Europe have given me some info about them. We're now in a "world market".
    From your complaints about your H20, it sounds like it's an H20-600 that runs hotter than the -100. The -600 is made by the same people that made my Sony HD SAT200/300, good old LG, while the -100 is made by RCA.

    Everybody's impression of a product is from their personal experience, if it works for you, you like it & if not, you hate it. I'm the same.
    Like you, I'm not looking for the D* $50 because it could go either way. My friend good like it or hate it and it isn't worth the $50.

    KenS: I think that is the gerbil huffing a puffing, as I don't think there is a fan in there.
     
  9. Ken S

    Ken S RIP

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    VOS, wow...I'll check...the photos. Not having a fan isn't a bad thing if the cooling is adequate as it makes for a quieter machine. There have also been some nasty problems with poorly implemented fan/airflow causing dust caking on heatsinks and serious/permanent overheating issues. Dell has had this happen with several models of their laptops.

    Which, by the way is a good reason to be very careful about adding 3rd party fans to units...you never know where the dust is going to be blown, stay and then get baked in place....but that's a warning for another thread.
     
  10. hasan

    hasan Well-Known Member

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    Ogden, IA
    That's absolutely true, and not just for the HR20....it is typical for virtually all consumer electronics. There are a lot of companies that do nothing more than sampling procedures (not every unit is tested). With a refurb, it should be completely checked out...and this may be what the tech was referring to. If so, he was right.
     
  11. Ken S

    Ken S RIP

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    Yes, that's how Packard Bell used to ship computers....worked well for them.
     
  12. MrKlaatu

    MrKlaatu Godfather

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    You assume we're defending something despite having problems with it. Just because you're having issues (electronic, anger, etc.), doesn't mean everyone else is. Maybe other people don't think it's crap.

    I had an UltimateTV box, which was great. I was hesitant to give it up and risk something else, but I wanted HD. I got an HR20 a few months ago and have had no problems with it or regrets about giving up UTV. Seems like a really good product, both in relative and absolute terms.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    As usual the "Shadow" knows. Good answer.
     
  14. MrKlaatu

    MrKlaatu Godfather

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    11 DVRs for 4 TVs?
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Taking a guess: He doesn't live on the Left Coast. :lol: I have never had a problem with a cell phone and have had quite a few since 1990. I've never kept one more than two years, tho.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Hey Tom,

    You forgot to mention the wonderfulness of the eSATA function.

    I use the HR20s and my TiVos everyday and all work dependably and close enough to "perfection, whatever that is" for me to be very satisfied. Never thought last fall that I would be saying this, but I find the HR20-700 very dependable. The HR20-100 is still in the testing stages. Since Friday the 13th of this month I have had the three 100s replaced and seem to have finally got one that works...so far...today.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    I agree with you. What really surprises me is that no one has sued D* or had them prosecuted for what surely was fraud. Not that I want to see anything bad happen to D*. Amazes me that a company that has such a great product has such terrible support and poor consumer products.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Micro-Soft, Cablevision and that's all I can think of.
     
  19. Rich

    Rich DBSTalk Club DBSTalk Club

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    I don't have that problem on my 700s. Just installed a 100 today. Have to check later and see if they started on time.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    I have a lot of TVs, I just didn't see the need to post all of them, just the HD sets. This year alone I have given 3 SD sets away and 1 HD set (500LB CRT that was in my downstairs family room. Cost over $3000 3 years ago and I was just happy to get that monster out of the house. Three big guys and a hand cart. Damn near killed themselves. But, it was FREE!) away. Two of the Panny's have 6 DVRs and the rest are single units hooked up to individual TVs. So how many is that? Actually, I think I have 12 DVRs, but we use the TiVos portably in the summer, but when prime time starts, I hope to be able to reduce the number of TiVos. OK, I have a compulsive disorder.
     
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