Been hearing a scratching sound like the HD was searching for information there were some bad tracks or sectors. Been hearing this over the past 5 days, got a lot worse today. Then I called to see if they will replace. They had me do a pull the plug for 30 seconds and after that 2 hours later and still at step 1 of 2 after the reboot. Tried a reformat after doing an RBR and it will not respond to that either. Tried with tech support on the phone just to make sure I was doing it right and nothing, held down arrow and record button for 45 seconds a few attempts and nothing. Sitting on Step 1 of 2 for the last 1 hour again since the attempts to reformat. What else should I try to get this thing to boot up? They are sending me out a new one via FedEx for Tuesday, hopefully it will arrive on Tuesday.