I've been with D* for a while (~5 years) and have had a DTivo the whole time (Sony T60). I recently upgraded my TV to a HD-capable set and wanted to upgrade to a HD receiver/DVR, but wasn't too hot about paying $400 for a HR10 when Comcast is offering a pretty sweet deal around here if you are switching from satellite ("Digital Plus" + HBO + Showtime + DVR for $50/mo. for the first 12 months). So I started calling D* retention to see what I could get. Initially the CSR offered me an HR10 + 5LNB dish + std. installation for $19.95 s/h and a 2-year programming committment. She actually recommended that I wait about a month, because the HR20 was going to be rolled out nationally by the end of Sept., and then I could get the new DVR instead of the "old slow" HR10. Well, we like our TiVo boxes, so I said no thanks, I'd like to set it up now and get an HR10, and if we have to switch down the road we'll deal with it then. She said that was fine, and when I pressed her a little more I was able to get her to throw in an OTA antenna as well. All was good until she went to set up the install date...earliest available was Sept. 25 (i.e., almost a month away)! I reluctantly took that date and the CSR said she would e-mail the local installation contractor to see if they had any earlier dates available that weren't showing in the computer. They were supposed to call me within 24 hrs to confirm, whether they had a newer date or not, and also put me on the "pending" list, so if there is a cancellation or they get extra room in their schedule they can move me up. Nobody called, so two days later I called back retention. The earliest date was now Sept. 20 (i.e., 5 days earlier) which is still a long time. The CSR had to put me on hold while she called the local installer...when she came back she said that the reason why there were no earlier dates available is that the installation contractor has already allocated their entire inventory of HR10s to scheduled installs. So, they have to wait until they get their shipment of HR20s in before they can do more HD DVR installs. If they get their shipment in earlier than 9/20 they might be able to do me earlier, but no promises. So I guess we are going to get an HR20 after all...hopefully they will have worked out the kinks that I'm reading about in the other threads by the time it gets installed. In order to tide us over (and see how bad it is) we had Comcast install their HD DVR service (Motorola DCT6412). And, let me tell you, it's no TiVo...the box gets sluggish from time to time, sometimes it glitches and stops showing video until you switch to a recorded program & back to live TV, and the UI is awkward compared to the TiVo UI. (i.e., if you are recording something on tuner A and watching it, and you ask it to change the channel, on the TiVo it will automatically switch to tuner B if that tuner isn't also recording a program...on the Comcast DVR it brings up the "your recording will be cancelled if you change the channel" dialog unless you explicitly swap tuners first.) I also asked the CSR specifically about some of the HR20 shortcomings vs. the HR10. She talked to her supervisor and came back and said that according to their training materials, the HR20 should eventually have "all the capabilities of the R15". She claimed this included dual live buffer, although from what I have heard the R15 does not have them. I think she was confused about what I meant by the feature (even after I explained it). Along the way the CSRs have also offered me various discounts & comps, so at this point I have: * $10 off Total Choice Plus for a year * 2-for-one premiums (HBO + Cinemax for the price of HBO) for a year * free Showtime for a month * free HD DVR, 5-LNB dish, OTA antenna, and installation (the last CSR comped the $19.95 s/h charge) in return for a 2-year committment ($300 ETF, prorated monthly) * once the HD DVR is installed, free HD programming pkg for 4 months Not bad...almost brings the total price down to the $50/mo that Comcast charges for their crappy DVR service.