Got my new HR20-700 installed today. The installer was ontime, young and very knowledgable - pleasant surprise. The first HR20 would not download the new software, luckily the installer had two more of them, the second IRD installed and downloaded the software and is working as it should now. Total install time including the new dish was about 1.5 hours. Everything works great including all the local Tampa stations. Will see how it goes with the local HDs tonight as network premier week continues. I hope the new software solves the audio sync problems others have complained about. I upgraded from the HR10-250 and was amazed at how much faster the guide is now. I do miss the TiVo UI but it doesn't look too bad -- it is way better than my SA8300HD DVR with Brighthouse, no comparison in fact. Total cost was $99+tax for swap out of DVRs and install new dish.