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HR20 Recalled!!!! (Mod Edit: There is no recall)

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by wirelessbk, Sep 11, 2006.

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  1. Sep 12, 2006 #61 of 138
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'm not trying to lay truth to this letter, but it did say that only the in-stock units were being recalled for replacement. There was no mention of taking units that had already been installed. The only thing that I even considered when I first read the letter was that the software download function was somehow broken and there was a requirement for a technician to service the box for new software updates to be downloaded. The end result of this basically being a "joke" is really the best explanation of all.
     
  2. Sep 12, 2006 #62 of 138
    smulkeen

    smulkeen Cool Member

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    still wondering if I should wait until the end of today to see if Beach Audio changes their tune, then cancel and order from VE.

    Whole situation seems pretty weird to me.
     
  3. Sep 12, 2006 #63 of 138
    f300v10

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    There is indeed an issue with the software download on the HR20. Robert even posted the PDF file for the fix from D* on his website. It may be that D* does not want any more self-installs until the issue is corrected. Here is the PDF file from valueelectronics:


    http://www.valueelectronics.com/images/pdf/HR20 Software Download.pdf
     
  4. Sep 12, 2006 #64 of 138
    Tim Sly

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    Sounds like Beach Audio is being underhanded and will get a LOT of bad feedback. I just ordered from VE cause I want it shipped today as I have an install scheduled for Saturday. I will cancel my $248.99 order at Beach. That is a bunch of crap!
     
  5. Sep 12, 2006 #65 of 138
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Umm... no.

    That document is identical to the one that was out for the R15... there is nothing really "new" in there, other then a referesher course.

    There is nothing "wrong" with the software update, other then the installers need to know how to do it... and how to handle it if something errors in the process (it is after all a computer and you are "updating" it's firmware)

    This will happen with ANY unit that is produced with a hard drive image prior to the A4 (I think that was the version number)... which is all of them at this point.

    The system on startup "should" download the latest version with in the first few minutes after initilizing.

    There is no "critical" software bug.
     
  6. Sep 12, 2006 #66 of 138
    PoitNarf

    PoitNarf New Member

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    Mine came with A4, tried doing the forced software update but wasn't able to go. It did prompt me that new software was available after having the unit on for about 5 minutes though.
     
  7. Sep 12, 2006 #67 of 138
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Probably took a few minutes for your RID/Access card id to get through the system. (into the authorization packets for the update).
     
  8. Sep 12, 2006 #68 of 138
    f300v10

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    I didn't say there was a critical software bug, just that there are known issues the software download on the HR20 that could cause D* headaches if they occured to hundreds of self installs on the HR20.
     
  9. Sep 12, 2006 #69 of 138
    greywolf

    greywolf DBSTalk Club Member

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    The title of this thread needs to be changed.
     
  10. Sep 12, 2006 #70 of 138
    Earl Bonovich

    Earl Bonovich Lifetime Achiever

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    Done
     
  11. Sep 12, 2006 #71 of 138
    TekGamer

    TekGamer Cool Member

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    This is bulls%#t... I canceled my $248.99 order and BA and placed an order at VE.
     
  12. Sep 12, 2006 #72 of 138
    tbranan

    tbranan AllStar

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    Just canceled my Beach Audio order and ordered one from Value. Robert said there are some left, they will ship TODAY, and feel like he is the only straight shooter in this game, so my money goes to his company. I will encourage others to do the same. Beach Audio said in the email we could call and cancel, so I called them on their bluff.
     
  13. Sep 12, 2006 #73 of 138
    MVANHOU

    MVANHOU Cool Member

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    Well I cancelled my order today, talked to someone over there that was very short with me. He was saying how he talked to directv and they are saying that anyone that has the device won't work. :) I couldn't believe what he was saying and told him that I don't believe they even have any devices, and told him to cancel the order.

    This company is "questionable" at best. Will this soap opera ever end. I ordered from VE today, and they said they would ship today, but I haven't received anything yet, not even the confirmation of order, so that's scaring me.

    This has been so difficult, I wonder what people are saying that don't understand all the storylines of this HR20 device over the past year. It's truly amazing.
     
  14. Sep 12, 2006 #74 of 138
    skaeight

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    I wouldn't worry about not hearing anything from VE. That's how they were for the most part on my order, but everything came as expected. It seems like they have a limited number of people working there and I'm sure that today is a very busy day.
     
  15. Sep 12, 2006 #75 of 138
    tbranan

    tbranan AllStar

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    We must have talked to the same guy! He said the same thing to me, and I replied, "The one in my media room is working great, this order is for my bedroom." He replied, "You order has been canceled." And then he hung up.:hurah:
     
  16. Sep 12, 2006 #76 of 138
    skaeight

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    The title of this thread should have been changed to "Don't ever buy anything from BeachAudio."
     
  17. Sep 12, 2006 #77 of 138
    DaxStern

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    Just got tracking number for my value electronics order.
     
  18. Sep 12, 2006 #78 of 138
    Greendragon

    Greendragon New Member

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    I talked to a Chris at Beach. He not only told me they where recalled, but he said only a few had been shipped out by Best Buy and they where all defective. He also said that all the other companies would not be shipping either and I could call Directv. So I call Directv and hear the same thing that I have heard here; no recall, just software updates to take care of the bugs. I call him back and get the same story, so I cancelled and ordered from Value Electronics. I did make sure I told the CSR at Directv that Beach was telling people that the hr20's were defective.
     
  19. Sep 12, 2006 #79 of 138
    smulkeen

    smulkeen Cool Member

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    just cancelled at BA also and ordered from VE, looks like VE is going to make out big on this cluster f$ck!

    Guy yelled at me from BA "Your order was cancelled this morning, don't call us, and hung up."

    nice
     
  20. Sep 12, 2006 #80 of 138
    mrnygiants

    mrnygiants Cool Member

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    The story of this is, they sold way to many hr20-700 for under 300.00, and now, they realize they are going to lose money, they put down that they are "back ordered", so people will cancel their orders, and they are off the hook, and can then sell the "cancelled" ones for 299.00 and make their money back. I'm tempted to just wait aslong as I can to have them send it to me for 253.99. Don't let them off the hook yet, or better yet, who can we contact at directv and tell them their shady business dealings? I called them last week to verify my order, and they told me that had them instock, and d* wouldnt let them ship it out until the 13th, and now, they are out of stock? My a##. Pay up, or pay the price!
     
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