I've continued to have issues with D* ever since I purchased my HR10-250 5 months ago so take this message with a grain of salt. However, I had intended to keep the HR10-250 and order another one because I like the TIVO interface and dual buffers are important to me. I set up an installation of a new HR10-250 for this morning with D* specifically so that I could ensure getting it instead of the HR20. Well, at 10am this morning the tech called and said they were out of the HR10's and he couldn't install it anymore. He stated the new HD-DVR's (I'm assuming HR20) would arrive in their warehouse next Thursday and that they would reschedule me for Sat, Sep 2nd. So, I called D* Retention and they stated "Huh - I didn't even know they were available in Dallas". Typical response from D*. Anyway - to make a long story even longer, I asked him if they would swap out my HR10 so that I could have 2 of the same systems and he won't, saying there is no swap out program at this time. I could pay $399 and get one, but it would be a lease so I"m paying $399 and $4.99/mo which in theory just seems wrong so I didn't do it.:nono2: So what I have to do is get the free HR20, which I was promised (thanks to the forum for this) and wait to replace my hr10. Doesn't really make sense for D* to send people out twice, but I'm not really surprised given their lack of expertise in customer service and common sense. I'll post pictures next Saturday if they indeed do deliver the HR20. Thanks for everyone's help. I hope that I'm happy with the HR20 because I really like the TIVO system and the dual buffers.