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HR20 Replacement

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Papa J, Jan 6, 2012.

  1. Papa J

    Papa J Legend

    156
    0
    Nov 26, 2007
    My HR20 is being replaced because it is defective. I do not have the protection plan but the only fee I must pay is the $21 shipping. There is no new contract required. I decided to asked the cs rep if he knew what the HR20 would be replaced with. He said it would probably be the same model. I hope he is wrong as I would like a box capable of 3D so I will be ready for my next TV. What are the odds of them actually shipping a HR20?
     
  2. litzdog911

    litzdog911 Well-Known Member

    12,217
    66
    Jun 23, 2004
    Mill Creek, WA
    You should have told them you already had a 3DTV and they would be able to flag their system to send you a different model. Most HR20's are replaced with HR20's because you might be relying on the HR20's built-in off air tuners, which the other models don't have.
     
  3. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    He doesn't have a 3D TV yet so no need. If and when he gets one he can call them with the error it provides.
     
  4. Papa J

    Papa J Legend

    156
    0
    Nov 26, 2007
    When I get 3D, I have 2 HR20 units I will need to replace. They told me I am eligible for an free upgrade but that would only cover one box. Are you saying they would replace a unit because of an error code I would get when trying to watch 3D? I would rather do that then have to be committed for 2 more years.
     
  5. Shades228

    Shades228 DaBears

    6,081
    45
    Mar 18, 2008
    yes
     
  6. Papa J

    Papa J Legend

    156
    0
    Nov 26, 2007
    That is great news. Thanks for the input everyone.
     

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