Installer upgrades my 3lnb dish to the 5lnb. Though D* was comping the conversion as an original USSB > D* subscriber I'm told that I have to shell out $99. for a support arm as the new dish is 50# and eventually the dish will droop. BTW, the support arm is $25 and the labor to install two screws into the wall was $74.-- AARG! The HR20 connects via HDMI to my Runco controller and we get the D* logo and the Runco controller says the signal is 480P but that only lasts for a minute or two before the signal drops out resulting in the new HR20 scrolling with the blue lights on the right and the Runco says "no signal". He calls his supervisor and leaves it that way and goes on to upgrade the other calls on his schedule. I tried to do a cold boot on the HR20 and again the video only lasted a couple of minutes before dropping out. I can't get to the setup screen. The installer comes back tonight at 5:45 and calles his supervisor and they both think its my Runco projector & controller. I say it was working with the same HDMI cable before so I've got my old HR10-250 back online again while the supervisor comes out tomorrow to see if he can figure out what he can do to make it work. I wish it could be setup so it can download the new firmware to fix any squirley firmware, but it just strobes for hours with no signal. Any thoughts?