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HR21-200 Issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stewpidity, Feb 29, 2012.

  1. Stewpidity

    Stewpidity Godfather

    292
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    Jan 25, 2008
    I seem to be having some issues with my HR21-200 lately, I have had to red button reset at least 4 times in the last 7-10 days because its freezing at the guide, getting stuck on menu's, the pictures keeps "Freezing/skipping" (not pixelating). Right now i tried to get the "settings" but it froze after i pressed menu and now the screen is black except in the top left corner where the show i am watching is in a small window. I am not sure if its the latest HD Guide update or this box is starting to die....any thoughts would be appreciated.

    also I have checked the signal strengths and I have another box that is working fine
     
  2. TomCat

    TomCat Broadcast Engineer

    4,153
    100
    Aug 31, 2002
    I know of three possible causes that can manifest in that manner:

    1) failing HDD
    2) failing powersupply
    3) bad OS download
    There might be more. My advice would be to first force a new OS download with the 02468 code (actual instructions can be searched for in this forum) as that is the least invasive and easiest to do.

    You could also connect an external drive and see if it performs the same way (once you have eliminated #3 as a cause) and this will tell you if the HDD is the culprit. Or you could replace the HDD to determine that.

    Usually but not always domed or leaking filter caps in the PS are an indication that it is failing or is at least putting out dirty DC power; you could check for those.

    But the easiest thing to do after doing #3 is to just get the darned thing replaced by DTV.
     
  3. allenn

    allenn Icon

    704
    0
    Nov 19, 2005
    Georgia
    Yes, what he said. Call D* and get the box replaced.
     
  4. Stewpidity

    Stewpidity Godfather

    292
    0
    Jan 25, 2008
    That will extend my contract...correct?
     
  5. Mar 1, 2012 #5 of 53
    Beerstalker

    Beerstalker Hall Of Fame

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    Feb 9, 2009
    Peoria, IL
    No, replacing a defective receiver does not extend or start a new contract. You may have to pay $20 shipping if you don't have the protetion plan.

    However, if you decide to upgrade the HR21 to a HR34, or replace it with an H2x HD Receiver then you would be making a change, not replacing a defective receiver, and that would require a 2 year contract extension.
     
  6. Mar 1, 2012 #6 of 53
    allenn

    allenn Icon

    704
    0
    Nov 19, 2005
    Georgia
    What he said is true. My two defective HR22s were replaced without a contract extention. I was fortunate to have them replaced with new HR24-100s. Have a great day!
     
  7. Mar 2, 2012 #7 of 53
    Stewpidity

    Stewpidity Godfather

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    Jan 25, 2008
    Thanks for all the advice, called yesterday and confirmed what you all told me about the defective returns, but its not considered defective until is stops working or i get an error code that indicates its defective. So I guess i will just wait for it to stop working.
     
  8. Mar 2, 2012 #8 of 53
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Not considered defective? I wouldn't accept that as an answer. Way I see it, you've got two quick choices. Put an external HDD on it, that should solve your problems or get back on the phone and be more persistent. Call and call and call again, be polite and persistent, until you get your problem resolved. After a few calls, you'll be routed to the Case Management Group and they'll get it fixed for you. Don't want all that aggravation?...Put an external drive on the 200.

    Rich
     
  9. Mar 2, 2012 #9 of 53
    Stewpidity

    Stewpidity Godfather

    292
    0
    Jan 25, 2008
    yeah I am sure i could be more persistent, but I am going to make some changes adding another box & whole home DVR soon, so i will just do it all in one call, instead of one about a defective box, then another later for new equipment. I am not in a contract so they are willing to do a bunch of stuff for free to get me into a contract. So i need to figure out what is best to do.
     
  10. litzdog911

    litzdog911 DIRECTV A-Team DBSTalk Club

    12,171
    56
    Jun 23, 2004
    Mill Creek, WA
    Run the Built in Self-test (BIST) to try and repair your hard drive. To run the hard drive checks, please follow these steps:

    * Reboot DVR via red button inside card door.
    * When you see "Running receiver self-check" press select
    * You will see "Entering Diagnostics Mode..."
    * Select Advanced Tests Menu -> Hard Drive utilities -> Short Smart test

    You can also run the file test, and the DVR can sometimes repair a bad file report.
    * If the other tests pass, run the surface test. Warning: This process could take several hours to complete. You may want to run it overnight.

    The good news is that every attempt is made to save programming. This is less destructive than a reformat all and could provide you with a more stable system if you are having problems that appear to be related to the hard drive.
     
  11. Stewpidity

    Stewpidity Godfather

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    0
    Jan 25, 2008
    wow..those tests revealed a whole bunch of Fail :eek2:
     
  12. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Back to those two choices again.

    Rich
     
  13. Stewpidity

    Stewpidity Godfather

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    0
    Jan 25, 2008
    Update....So I called to get this deal sorted out since the Box is getting worse, not surprised to get different answers this time, the first lady says oh we just send you a new box, I said really? will I then be in a contract? Her Reply Yes, any new equipment puts you in a contract, So I politely ask her to check if that is the case even with defective equipment, she then tells me she has no idea but will transfer me to "Tech Support" (at this point i wonder how many times she has sent someone a new Box & extended there contract w/o telling them)

    Anyway, I tell him the story he tells me they need to send someone out to test it ($49.99) I told him I ran diagnostics & they failed, he was pretty adamant about having to send someone out instead of taking my word for it, I told him I would need to think about it.
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    You really have to keep calling. Sooner or later, you'll find someone that will help you. A service call is ridiculous.

    Rich
     
  15. jtb50

    jtb50 AllStar

    59
    0
    Feb 10, 2006
    I have had to replace 3 hr-21's in the last 2 months due to the box not responding to the remote. Is this a known problem, or anything else i can try before calling again. I have reset box, used other remotes, getting very frustrated.
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    HR21-xxx? Yes, it does make a difference. Have you got the Power Saver option "on"?

    Rich
     
  17. jtb50

    jtb50 AllStar

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    Feb 10, 2006
    HR21-100. No, power saver is off.
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Were they all 21-100s? I know D* will usually send you the same model as a replacement if they can. Makes you unable to argue with their "equal to or better than" statements.

    Rich
     
  19. jtb50

    jtb50 AllStar

    59
    0
    Feb 10, 2006
    Yes, they were all hr-21-100's. You have to put the remote up against the eye to get the box to respond.
     
  20. sabrewulf

    sabrewulf Cool Member

    99
    8
    Sep 4, 2011
    I have the HR 24/500 model and lately when i watch a movie or show that i recorded then after i watch it i delete it it freezes and i have to unplug it cause the receiver is locked up. Just started doing that. Twice so far.
     

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