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HR21-700: 0x168 - Issues

Discussion in 'DIRECTV - HR21 Discussion (private)' started by Earl Bonovich, Aug 2, 2007.

  1. tfederov

    tfederov Well-Known Member

    4,779
    64
    Nov 18, 2005
    Tried to play an entire folder (Little Einsteins), no picture and no video. I tried playing one show at a time and they were black as well. Had to RBR to get them back.
     
  2. Herdfan

    Herdfan Well-Known Member

    6,500
    98
    Mar 18, 2006
    Teays...
    First Issue: GSOD - Gray screen of death. Unit would not show picture or sound. All menu functions worked fine. Was also not able to play recorded show.

    Was able to do a reset via the menu vs. RBR.
     
  3. say-what

    say-what Active Member

    5,794
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    Dec 14, 2006
    New Orleans
    Experiencing occasional loss of video/audio. Recording Dirty Jobs, just had one at about 2:48pm. It's even in the buffer and is a complete loss of signal such that my TV thinks there is no source video (TV will display input in use when there is no signal, then display resolution upon resumption).

    So it's a complete loss of signal in/out. Temp is only 113 & fan is running
     
  4. say-what

    say-what Active Member

    5,794
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    Dec 14, 2006
    New Orleans
    It just had another drop out as described above at 3:12. Within 5 to 10 seconds the fan turned on. I'm wondering if the drop outs have something to do with the temp and fan.

    This is the first time I've really sat and watched this.
     
  5. houskamp

    houskamp Active Member

    8,636
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    Sep 14, 2006
    I wouldn't be surprized.. sound simaler to mine when it over heats.. only my tv holds the last frame on the screen..
    next time it freezes try changing channels and back and see if it works for a few seconds again..
     
  6. say-what

    say-what Active Member

    5,794
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    Dec 14, 2006
    New Orleans
    It's not a freeze - it's like the entire thing goes into standby for just a second, but it doesn't affect the buffer and the unit will record the dropout. I can go back into the recording and the dropout happens at the same place. (unfortunately I deleted these recordings). It really doesn't last long enough to try to change channels. The drop is a second or less, but enough to register as a loss of signal to the TV, and then things immediately return to normal. I just watched an episode of Enterprise I had recorded without incident and the fan did cycle at least once during that time.

    Since the dropout records, I'm guessing it's not really a shutdown, but a loss that the TV interprets as a lack of signal. If the green wire is disconnected, the TV cuts the signal and acts the same as if I put the unit in standby. So the signal loss is obviously resulting in a loss of output, but I don't think the unit is going into standby as it records the loss exactly as it originally happened.
     
  7. JLucPicard

    JLucPicard Hall Of Fame

    3,985
    0
    Apr 27, 2004
    HR21 being fed from a WB616. Connected via HDMI cable directly to HDTV. Not networked.

    I’ve experienced the same issues as others with having to RBR upon locking up during Info & Test. LNB Fails. I leave my TV on overnight, just muting. I do not put my DVRs in standby. With the HR21, several times checking the TV in the morning the box has been frozen as others have reported. Changing channels has fixed that.

    Tuesday night I had my first major problem. I was recording the Twins game from FSN North (ch 641, SD) with my standard 1.5 hour buffer. The game started at 7:00. At 8:50, I went into list and hit play to watch the game (game still recording). No sound, then about ten seconds in the video locked up, too. I hit RW & it backed up to the beginning and played fine with sound and no video lock up.

    After a bit I hit stop and went to live TV. MPEG4 HD Local NBC channel. I believe “The Singing Bee” was on. I hit RW and the picture froze, but sound continued (sound was not rewinding :)). A few seconds later sound cut out, too, so video and audio frozen. The unit was unresponsive to remote commands (FFW, RW, PLAY, EXIT, LIST). I left it that way and switched my TV input to another input to make sure a couple of programs were recording on other boxes. Switched input back to the HR21 input and the screen was flashing between Black Screen and Gray, snowy screen (what my niece and nephew call “Ant Races”). Watched this for 30 seconds or so (saw no dead people), and remote was still unresponsive. Did a RBR.

    Live TV came back on OK. Hit list to go back to watching Twins game (the “record” indicator light remained on until I RBRed). Hit play and got black screen, no sound, light ring pulsing like when in ‘pause’ mode. Remote again didn’t seem to do anything. After a minute or so, I pressed “stop” again and it brought up the list – without the Twins game. In looking at recording history it said’ “This showing was cancelled because of an unexpected error (2001)”.

    Aside from it not recognizing I have DVR service when I first set it up, that’s really the only major problem I’ve had. Recordings have seemed to go well. I’ve experienced the intermittent, temporary lock-ups others have described, but changing channels seems to clear that. When playing back recordings, they will sometimes start without audio – hitting the skip back or RW button starts them over and sound is then OK.

    I didn't go through the growing pains of the HR20 (a big THANKS to those who did :D), but a lot of this sounds like that - just my imagination, or poor memory? Hopefully some updates can knock these buggers out!

    Just finished watching the Twins getting waxed 10-1 by the Angels. Now to go finish watching the Vikings game against the Rams. I just may be a glutton for punishment! :)
     
  8. say-what

    say-what Active Member

    5,794
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    Dec 14, 2006
    New Orleans
    There is definitely something going on, but it doesn't affect both tuners. I went ahead and set recordings on both and then checked which tuner the drop was on. It was on a SD recording on tuner 2 (ch 278). I had an HD recording on tuner 1 (ch 70) that showed no drop at the same point this go round - 5:40pm.
     
  9. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    It's not tuner specific - just happened again at 6:10 on tuner 1. It didn't happen on tuner 2 which was again recording ch 70.

    I wonder if this is related to the SD channels, as the only time I can recall dropouts on the HD channels was one NG sneak peak recording where I had multiple drops in the first 15 minutes and I don't tend to watch much SD content on this unit. I can also detect various audio pops or drops on the SD channels. I just can't recall this happening while watching HD content live, just SD.

    EDIT: Yeah, definitely something going on with watching SD channels live. Just went through a fan cycle while watching local HD and nothing. Weird.
     
  10. say-what

    say-what Active Member

    5,794
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    Dec 14, 2006
    New Orleans
    Maybe I'm a glutton for punishment, but at about 6:30ish I decided to perform a reset everything - this one went smooth, only the record button has been lit "amber" (I refer to record as red) since playback resumed. I'll leave it be.
     
  11. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    Well, after 48 hour of near-perfect performance, I went to watch TV after watching a DVD with the kids and the HR21 was unresponsive to remote or front panel buttons - no video signal, no audio, nada. Red-button restart and we're back to live TV.
     
  12. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    Ta Daaaaaa - another info button lockup

    BTW, I also did a menu reset earlier (around 8am) to clear the amber/yellowish light that was on the record button the last 12 hrs
     
  13. say-what

    say-what Active Member

    5,794
    15
    Dec 14, 2006
    New Orleans
    Well, whatever the issue is with the complete signal drops (audio/video loss) that I am getting, they only occur while I'm watching the SD channels and it doesn't matter which one. They're quick 1-second dropouts that also exist in the buffer. I just had 2 within 5 minutes on GSN. 1 at 11 and 1 at 11:05.

    Now here is something interesting. I was experimenting with the latest signal drop and it replayed as expected. So I rewound and wanted to see what would happen if I had the info banner or progress bar up when it happened and the video played straight through. What exactly the GUI's presence did, I don't know. Maybe it's some sort of signal overload that occurs, but is muted with the GUI displayed.

    Tried the composit connection to the TV, and the issue is not there.

    Decided to bypass the switch I was using - I've been chasing ghosts. It was the switch I got from monoprice that was causing the drops - maybe spiking the signal. Not sure why it liked the HD signal better than the SD......

    Doh! :)
     
  14. hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
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    Jul 28, 2004
    It looks like 0168 has some of the same "issues" we saw a number of releases ago with the HR20-700's....I'd bet the next firmware update is much more stable and also updates closer to the current HR20 version (eSata, better trickplay response, media play, etc.).

    It's been several weeks now, so there's been plenty of time to play "catch-up".
     
  15. Smuuth

    Smuuth Well-Known Member

    2,402
    63
    Oct 4, 2005
    Lost Video and Audio completely when I switched to a local SD channel.
    I was watching from a TV in another room (fed by a Leapfrog). HR21 was completely unresponsive to anything from the remote. I went into the rooom where the HR21 is located to try the front panel and turned on the TV in there so I could see what was happening. As soon as the power came up on the TV fed directly from HDMI, I could hear the sound come back on in the other room. The video and audio was fine on both after the HDTV was on. I believe it might have been an HDMI handshaking issue.
     
  16. RunnerFL

    RunnerFL Well-Known Member

    17,054
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    Jan 4, 2006
    ISSUE: Both my recording of the busch race yesterday [ESPN2HD] and cup race today [ESPNHD] froze after about 5 seconds. Using trickplay un-froze them and they were ok after that.
     
  17. Groundhog45

    Groundhog45 Hall Of Fame

    4,580
    89
    Nov 9, 2005
    Cedar Park,...
    If I don't dink around on the network page or try to use the press and hold the info button, it seems to work pretty good. No lockups since I passed that rule. I have one of the HR20s and the HR21 on the same TV and alternate between the two. I've recorded and played back several shows on the HR21 with no problem. I just wish Sony hadn't eliminated the twin view from that model so I could use both receivers simultaneously.
     
  18. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
    105
    Sep 28, 2006
    Middle...
    Tonight I'm watching "Midway" on HDNet Movies about 20 minutes behind live. I left the room for a few minutes and came back to find the picture and audio frozen as if the show was paused. However, when I hit Play, the progress bar showed that it was not paused at all but was supposedly playing. I tried FF'ing past the stuck spot but it didn't work. I trick played back once or twice (6 - 12 seconds) but the show paused at the same spot. I tried jumping back three times (18 seconds or so) and this time, when it got to the "stuck" spot, the video froze again accompanied by an audio hiccup. However audio continued with frozen video for about four or five seconds. Then video spontaneously jumped forward instantly and caught up with audio and continued as normal. This occurred at about 20 - 23 minutes into the show.

    And of course, now that I'm back into the plot, my wife has commandeered the remote and turned on "Extreme Makeover: Home Edition" and the other tuner is in use. :rolleyes:

    Meh, nevermind. I know how the war turned out . . . :lol:
     
  19. Koz

    Koz Icon

    968
    0
    Sep 16, 2006
    Issue: Tried watching a few shows I had recorded. They were a mix of local HD, national HD, and national SD. None of them played. (all 5 of them) Just a black screen with no audio. The menus still worked and I was able to get back to live tv.
    I noticed it said there was 100% space available, which is weird, because it said I had 5 shows recorded. I hadn't attempted to watch any of the shows previously, so I don't know if they ever actually recorded.

    I software reset and the system hung up during restart. I RBR'd and it restarted fine. Went into My Playlist and it was empty. I'm thinking those shows never actually recorded or something.
     
  20. jheda

    jheda DBSTalk Club Member

    1,363
    1
    Sep 19, 2006
    ISSUe: grey screen of death

    turned on t.v. and picture frozen....changing channel workaround casued appearance of grey screen of death....menu reset successful...
     

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