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HR21-700 very slow

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by hehateme, Dec 9, 2012.

  1. hehateme

    hehateme Mentor

    Jan 27, 2008
    My HR21-700 has been running well for many years. In the past month something has changed and it is sluggish. Sometimes I have seen it restart itself. I had a external drive in this setup but I removed it.
    When I press list button it takes 10-20seconds to see it. When is elect a program to play button it can take up to 30-40 seconds to view the program.
    Changing channels is also slow.
    I have reset the receiver.
    I have run hardware diagnostic test but no errors were found.
    Non DVR receivers are running fine.

    I have equipment protection plan. I am looking for any suggestions to get my DVR replaced or this issue fixed.

  2. Richierich

    Richierich Hall Of Fame

    Jan 10, 2008
    I would tell them that the DVR died and send me a Replacement.
  3. jimmie57

    jimmie57 Hall Of Fame

    Jun 26, 2010
    Texas City, TX
    What software version is on it and when did it install itself ?
    Press the Info button on the remote and hold it down for 3 to 5 seconds and the system info will come to the screen.

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