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HR21 DVR diagnostic code 14-007

Discussion in 'DIRECTV Installation/MDU Discussion' started by tony9, Apr 21, 2010.

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  1. tony9

    tony9 New Member

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    Oct 13, 2007
    I have a full screen message asking me to re boot....... I unplugged for 12 hrs ..... after re boot the same message. My "list" of DVR recordings is now gone :( - has anyone had this "code" problem previously?

    thank you
     
  2. RobertE

    RobertE DIRECTV A-Team

    8,024
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    Jun 9, 2006
    It's dead. See the link in my sig.
     
  3. tony9

    tony9 New Member

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    Oct 13, 2007
    thanks Robert ........... its a leased DVR of course ......... I should call DTV directly and they'll have me return the "dead" unit ? ........ then a replacement will be sent back to me ?

    I hate having to make a home service repair schedule, my hours are always changing ( I'm on call) - I'm hoping this simple exchange can be done with no home service scheduled. Any reply is appreciated. Thank you.
     
  4. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    They will send you a receiver and then an empty box to return the dead one.

    Just tell them you got that message and they will know the tech can't do anything to help it, most likely. If they try to send someone out, try calling and getting someone else :p
     
  5. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    They will probably charge you $20 for shipping but that should be it.
     
  6. spartanstew

    spartanstew Dry as a bone

    12,561
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    Nov 16, 2005
    Wylie, Texas
    Unless you have the protection plan.
     
  7. tony9

    tony9 New Member

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    Oct 13, 2007
    thank you to all who replied !
     
  8. matt

    matt New Member

    4,858
    1
    Jan 11, 2010
    That's true.
     
  9. bsather

    bsather Cool Member

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    Aug 10, 2008
    My HR21-200's drive just crapped out..and of course they sent me another HR21-200. Looks like someone ice skated on the top of it. Refurbs...ugh. And the HR21-200 is the worst with those two fans in it. Good thing the HR24 is ordered, the 200 is going back.
     

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