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HR21-Pro Update Problem -- Help!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stanley Kritzik, Dec 18, 2008.

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  1. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    My HR21-Pro is trying to download new software -- 02AF -- and the download is slow as can be; maybe 5% per minute. But, at some spot or other around 50%, it loses its mind and starts over at 0%. It's been in this mode for some hours, now, and I've tried everything I can think of -- RBR, pull he power, etc., but I can't get it to comlete.

    Advice, please, would be appreciated.

    Stan
     
  2. Ken S

    Ken S RIP

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    Restart the machine either through the menu or with a the red button in the front. If that doesn't help try pulling the plug and giving it a few minutes before powering back up.
     
  3. smiddy

    smiddy Tain't ogre til its ogre

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    Apr 5, 2006
    If leaving it unplugged for an extended period try forcing the download.
     
  4. idigg

    idigg Legend

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    May 8, 2008
    Give it to me, I'm in Milwaukee to.
     
  5. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    Thanks for the advice. I've tried all sorts of stuff -- RBR, unplug, etc. My last gasp chance is to leave it unplugged a long time, and then go forward from there. My contact with DirecTV was predictably mediocre -- even though I own the unit, and have support paid for on all my units, I got an iffy comment regarding the nature of a possible replacement box. And, at this time of the year, with lots of snow coming, well.... we will see.

    Stan
     
  6. idigg

    idigg Legend

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    May 8, 2008
    Did you unplug the unit while it was in the process of the upgrade? Maybe it is fried?
     
  7. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    I'm sure that at some point I unplugged it, but all it was doing was downloading "stuff". Now, if that's enough to fry a unit, could be. One would think that the download would be held until it all got there. After all, the unit should be able to tolerate power failures, etc. It still will RBR the older version, but it just won't download the new one, even though it keeps on trying.

    I'm getting a bit weary, but I'll try a few more times.

    Stan
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    If I've followed your posts [correctly], you've never gotten to 90% of the download, which means you CAN'T have "toasted" your receiver.

    There is a national release that your receiver has been trying to download.
    "At this point", I'd pull the power cord and let it sit for a hour [or longer]. Then check that the dish doesn't have snow/ice build up on it and plug it back in and see what happens.
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Do you have an SWM setup? If so, you should unplug all of your receivers connected to the SWM .. power cycle (unplug/replug) the SWM .. Then restart your HR21-Pro first. Once that is back to normal (which I'm hoping will be the case here :)), you can restart your other receivers.
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Oh, and yeah, if snow is covering your dish, that could be a problem.
     
  11. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    Well, before the snow falls, I'm going to take everyone's advice, and see if I can get this guy back in business. I never got to more than 50% of the download done, and with an RBR I can get the older software working (until it tries to download the new stuff). Also, I do have a SWM, so maybe getting it all reset and restarted will do the trick.

    I'll know more in a few hours. Thanks for all the good advice!

    Stan
     
  12. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Nov 15, 2005
    Sounds like a signal problem with the 101° location.

    So check the connectors on the SWM and Slimline, especially the 101° ones; the connectors between SWM and receiver (and any splitters in the stream); make certain all splitters are rated 2MHz to 2GHz, no duplexers are in the path, etc.

    Good luck,
    Tom
     
  13. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    So, I tried things one at a time:

    Transponder 25 on 101 was 80 -- good

    After a night unplugged, the update got to 90% and then started over -- rats.

    Turning off all boxes and unplugging the SWM8 and HR21 did it. The SWM8 was plugged back in, and then the HR21 was restarted. First, the firmware upgraded to 02AF! Then, the system found my OTA channels in Milwaukee. Net result, the HR21 with OTA is back in business.

    My theory is that the HR21 and SWM8 were somehow out of synch., which blocked the update, and it went downhill from there. I suppose it could have been bad for some time, and the update brought it to light.

    Anyway, thanks to all you loyal participants for the really good, useful suggestions. I always -- always -- do better here than calling you-know-who!

    Stan
     
  14. smiddy

    smiddy Tain't ogre til its ogre

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    Glad you got it working again! I think Tom was on to something in relation to the SWM...I'll have to put that one in the back of my mind as another solution. ;)
     
  15. Stanley Kritzik

    Stanley Kritzik Legend

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    Aug 4, 2005
    I think the SWM/HR21 mismatch could have been there for a long time, and so long as there was no update, I was in blissful ignorance. The update smoked the situation out.

    Maybe a general house-wide power failure would have reset everything, but in the metro Milwaukee area, with We Energy doing a good job, the PFs are relatively rare.

    Anyway, on a very snowy, stay-at-home day (a broom visit already to the dish!), I'm enjoying the D* programming.

    Stan
     
  16. Richierich

    Richierich Hall Of Fame

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    You also might have had "static electricity buildup" which can interfere with the Download Process and by unplugging everything you dissipate the stored up electrical buildup that can allow you to have a complete download.
     

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