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HR21 Receiver Freezes

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by RVD26, Dec 22, 2008.

  1. RVD26

    RVD26 Godfather

    362
    0
    Oct 12, 2007
    Houston
    My HR21 receiver has been freezing up pretty much on a weekly basis for over a month now.
    It's happened once a week, without fail, every single week.
    A RBR always fixes it, but it's becoming annoying.
    Not to mention it wipes out whatever is recording at the time.
    Can anyone help me out here?
     
  2. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
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    Sep 28, 2006
    Middle...
    Please post your system details and satellite signal strengths for all receivers (especially 101 and 119, both tuners).
     
  3. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    I have a Slimline 3lnb, BTW.
    I'm at work right now, so I'll get that for you when I get home.
     
  4. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
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    Sep 28, 2006
    Middle...
    Please do. Also, please post your system internal temp. If a fan has gone out or is blocked, overheating may be causing your reboots.
     
  5. linger

    linger Legend

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    Nov 5, 2005
    VA
    Mine locks up whenever I pause something long enough for the screen saver to come on. Well, I guess I shouldn't say locks up...basically what happens is it stops responding to remote commands. I can press buttons on the face of the receiver and it will respond, though it takes a few seconds. So I am not having to reboot, but it gets really annoying. I never had this problem with my HR20-700.
     
  6. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    OK, here are the numbers:

    101, Tuner 1

    96 96 95 0 95 100 95 100
    95 96 96 99 96 100 95 100
    95 0 95 100 95 100 95 100
    96 82 95 100 95 100 94 100

    101, Tuner 2

    96 96 95 0 92 100 96 100
    96 97 96 100 97 100 95 100
    95 0 96 100 95 100 95 100
    96 80 93 100 95 100 94 100

    99(c), Tuner 1

    66 95 87 92 88 94 86 91
    88 94 86 91 90 95

    99(c), Tuner 2

    86 94 85 91 86 92 85 90
    85 92 85 90 91 95

    99(s), Tuner 1
    All 0's

    99(s), Tuner 2
    All 0's

    103(s), Tuner 1
    All 0's

    103(s), Tuner 2
    All 0's

    103(c), Tuner 1

    77 92 88 89 83 89 84 87
    83 89 84 88 84 92

    103(c), Tuner 2

    85 92 88 89 82 89 83 87
    83 89 83 87 84 91

    Internal temp = 108
     
  7. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    Sometimes you have to press the buttons at least twice to have it come out of screen saver.
     
  8. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    It's not in screen saver when it freezes.
    I try flipping to a channel and I can still see the D* interface, but no channels come up when put the channel number in.
     
  9. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    Any suggestions?
     
  10. LameLefty

    LameLefty I used to be a rocket scientist

    12,182
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    Sep 28, 2006
    Middle...
    Your 99(c) and 103(c) strengths are okay, even though they seem to vary a little more than usual from one transponder to the next. And your internal temp is fine.

    Unfortunately, unless you just have a bad box, that makes me tend to think it might be something to do with the stability of your home electrical service. That's a tougher nut to crack. Do you have any way to measure voltage on that circuit, especially when high-load things like HVAC units or clothes dryers are kicking on?
     
  11. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    I know nothing about voltage or whatnot.
    I live in an apartment that has a washer/dryer in it.
    I have my receiver plugged into a Belkin surge protector, though.
     
  12. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    Anyone else have any suggestions?
     
  13. or270

    or270 Icon

    528
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    Feb 12, 2006
    Which model HR21-100 or HR21-200?
     
  14. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    HR21-100
     
  15. bdcottle

    bdcottle Legend

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    Mar 28, 2008
    How many series links do you have? is it connect to a network?
     
  16. RVD26

    RVD26 Godfather

    362
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    Oct 12, 2007
    Houston
    I have 11 series links.

    And yes, it is connected to a network.
     
  17. Richierich

    Richierich Hall Of Fame

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    Have you tried unplugging it from the network? That sometimes can hang up DVRs.
     
  18. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Jul 28, 2004
    A very good suggestion.....or sometimes just unplugging for 30 minutes alltogether, then plug in and start up.

    If you do that, try doing so without the network cable connected at first, and attach it after everything is up and running again.
     
  19. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    Exactly!

    If connecting to the network is causing a problem then this should get you working again.

    If "static electricity buildup" is causing your problem then letting it sit for 30 minutes or longer will allow the buildup to dissipate.
     
  20. RVD26

    RVD26 Godfather

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    Oct 12, 2007
    Houston
    Thanks for the suggestion.
    I just tried it right now.
    I'll see if the freeze-ups continue.
     

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