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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BattleScott, Sep 22, 2009.
I have a 21 and a 20. The 20 is lightning speed compared to the 21. Likewise, my old TiVo was much faster than the 21 (but slower than the 20).
Wow, OK, my HR21 is slow compared to the HR20, but it is mainly a lag after a button press. (ie, press guide, and nothing happens for a couple of seconds, then the guide appears). I don't see anything like what you describe here. Could be there are other problems with your HR21?
great poll i voted pretty much the same. reality is the HR series is slow. just some within the series are slower than others. don't get me wrong i like them and hope they improve because speed is a big issue especially when compared to other HD dvr's out there.i do here a lot that the HR20 is still the best DVR D* has made to date
Day 1 Poll results - Summary of all individual model polls
[TABLE] | |HR20| |HR21| |HR22| |HR23
Well, I have an R22, so I voted in the HR21 poll. I can only compare the R22 to my R15, and it is definitely slower, although just recently the R15 has started to get a bit slower too. But, the R15 is still faster than the R22.
It seems a plurality of the board members agree.
Yes, it is slow. Really slow. The slowest DVR they have ever used.
I had assumed all the HR2x boxes were pretty similar with respect to speed. But it appears that is not the case and that the HR21 may be the slowest of the slow (according to these polls).
Thanx for the links. Doesn't look like a 21-700.
My HR21-100 is, sadly, the slowest STB I have ever used (including a god-awful Comcast/Motorola box I had when I was on cable; but hey, at least the HR doesn't crash all the time). When I originally acquired the receiver, it seemed reasonably responsive, but it's just gone downhill since then. It's annoying to have slow navigation in the guide and menus, but the biggest frustration for me is the lack of response with trickplay: fast-forwarding and rewinding are rather jagged, and it can be hard to convince the box to come out of a FF or RW at the point I want it to.
I have 3 different model HD DVRs (HR20-700, HR20-100 & HR21-100). The HR 21-100 is by far the slowest of the three models.
Here's how slow mine is:
If I hit a manually input a channel number while watching a show like say 255, by the time it finally starts to respond the 55 from 255 is lost and it goes to channel 2. So what I have to do is either open the guide and enter 255, or change a channel up/down so that the channel info appears at the top of screen and then enter 255.
In scrolling pages in the guide, at times I have counted up to 10 slowly like 1001, etc before it goes to next page. It's not always that slow, but has been on many an occasion. Usually it's a solid 2 seconds before it moves. Scrolling channels is better but sometimes after going down like a few, it will stop and then it's a good 2 or 3 seconds before it resumes.
Changing channels in the guide at times can take 3 or 4 seconds. I often skip between 2 channels and when I hit the prev button, the channel info will appear right away, but the screen goes black and you can still hear audio from 1st channel but info from second is displayed and about 4 seconds later it finally picture and sound from second channel.
Someone remarked that thier R15 was slow compared to HR21 and I still have my old R15 in the closet and am thinking I'll sell it. My HR21 is every bit as slow as my old R15 and I agree with whoever said thier R15 was ridiculously slow. My neighbor has the Dtv HD receiver (block one looks just like HR21) and it works instantly. I was blown away when I was over at his house and he could switch channels and perform any task instantly. I told him about the slowness of my HR and he said if that was true Dtv couldn't even give him one for free.
Thse HR21s are like working on an old PIII computer. But actually, I have worked on PIIIs that weren't this slow. And you must remember they are much like an HTPC, a slow one. They have processor that's slow. Negligible amount of memory and a HDD which in most PCs is the slowest component. But in the HR21, the HDD is at least on par with the processor.
I consider these HR21s to be the biggest peices of crap ever built. Dtv fanboys will jump all over me for that, so bring it, I don't care. Oh how I wish Tivo or someone would come out with a new Dtv DVR.
I have two HR21s (-100 and -700) and an HR20-700. The HR20 is faster in every task. By far. Now comparing a slow -100 and a slow -700 is a much tougher exercise.
Has anyone from the DTV team previously commented on what causes the slowness in these boxes? It seems that all of the HR2x series have some lag to them, but I definitely have friends with HR21s (haven't checked the full model, so not sure if they're -100s or -700s) that aren't nearly as slow as mine, despite the fact that I usually have ~70% of my HD available. It seems odd that there would be so much variation in boxes with very similar hardware running the same software, but when I go over to friends' houses, I immediately notice the improved responsiveness.
Given that speed seems to be such a consistent issue with the HR21s, I'm surprised they haven't done something to improve it significantly in the newer models (HR22/HR23).
I've been a D* sub for about 1.5 years. I have a single HR21-700 box (new, not refurb). Ever since I got the box, there was a noticeable delay (most of the time) when pressing buttons, especially with the Guide. (I came from Comcast with their horrible 6412 Motorola box, so this was still an upgrade of sorts). I did all the tricks like turning off scrolling effects, etc. Nothing really helped. All the firmware updates came and went with promises of speeding up response. Nothing made a difference. So I lived with it, and since most others were having the same issues, I figured it was just "the way it is".
Recently, we upgraded our modest home theater. New TV, new receiver, new speakers, new TV console. I didn't change our remote as it works great. The one thing I did to the HR21-700 was use an eSATA 1TB drive instead of the built-in drive. After I set up our channel filter and season recordings, I started using the box. Ya know what? It's lightening fast now. In the Guide, I press page down, and it immediately scrolls one page. I press up and down, and it quickly updates the info of the program highlighted. I want to change channels, and the numbers I press immediately appear on the screen. When using the internal drive, the space remaining fluctuated between 70% and 10%. The response didn't alter at either of those two extremes.
I have a theory (and it's just a theory). When I got the HR21-700, the firmware was immature (one could say it still is with the bugs reported, but it's much further along now than it was 1.5 years ago). Possibly there is cruft left over from update to update, causing things to be slow. When I plugged in the eSATA, the drive was uncognized by the HR, so it was formatted and set up fresh, with firmware 312 (it has since updated to 34c a few days ago). Possibly starting fresh, with a new drive, with a recent firmware, may resolve some of these speed issues.
Could someone try that out and see if they get the same results? Connect an eSATA with a non-HR formatted drive, and let it pull down the latest firmware during initialization.
My experience coming from Comcast to DirecTV is nearly the exact same as yours, Craig. I came from Comcast, and the horrible Motorola 6412, about 15 months ago. I've got an HR21-700 (guessing it's a refurb) that has always been a little slow responding to the remote, and has gotten slower with some of the software updates. With the 0x34c update, I'm seeing more skipping and freezing issues.
I was going to contact DirecTV about this (and may still do that), but your theory sounds interesting, and I may give your suggestion a try to see if it improves my experience.
Slower than my HR20-700 but about the same as my HR20-100.
I'm with Ernest_T and Craig on the experience moving from Comcast to D* a year and a half or so back, and I may try a reformat of the internal drive to see if that makes any difference (try to eliminate some variables in the equation). I'm curious if the speed difference Craig experienced was due to the reformat or due switching to an external drive (which, in theory, should be slower, if anything).
I've never seen a noticeable difference in the 21-700s between the internals and eSATAs. My three 21-700s are all quick and act as you describe your 21-700 with the eSATA. All three have eSATAs on them.
One thing I have noticed is that if you put a large internal drive in a 20-700, it seems to be a tad quicker than a 20-700 with an eSATA. I "own" two 20-700s and put 1.5TB internals in them. Might be my imagination, but the two "owned" 20-700s do seem a tiny bit quicker. Never tried it with a 21-700.
You'd think, logically, that an eSATA would slow up an HR a bit. A little more complication, a little loss in speed. I've never seen that in a 21-700. They are a tad slower than my five 20-700s. Just a tad, tho. And very reliable.
You have an interesting hypothesis tho. Be aware that as soon as you get to the 30% Available mark, the eSATA will begin to slow down the HR. As soon as you see it, reboot or restart the HR with the eSATA attached and that should refresh it and bring it back to it's previous speed. Common thing with eSATAs.
I have 2 HR22's and 1 HR21 - the HR21 is significantly slower than the HR22's. I have an ESATA drive on the HR21, while the HR22's are using the internal drive, so maybe that slows it down? All else seems to be the same.
I answered "Slower than all others I have used", though I cant really remember how slow my very first, standalone Tivo was when I got it - it has been a while!
How long has the eSATA been connected to the HR21 that's slow?