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HR21 weird remote problem

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by aleicgrant, Jul 29, 2009.

  1. aleicgrant

    aleicgrant Legend

    246
    0
    Sep 25, 2007
    Recently the remote has stopped working on my HR21 and the only way for it to be restored is to reset the box. But after a period of time the remote stops working again. Batteries are completely fresh and I am using it as an RF remote

    any ideas?
     
  2. jodyguercio

    jodyguercio Active Member

    2,793
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    Aug 16, 2007
    Try switching it to IR mode and see if the problem continues.
     
  3. aleicgrant

    aleicgrant Legend

    246
    0
    Sep 25, 2007
    tried the IR and still the same issue persists???
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    When you push a remote button, and it doesn't respond, can you see a quick flash of the blue light on the front panel? If so, the DVR is getting the request and it's a problem with it responding. Some people have reported very slow responses with their DVRs with this release, solved by a reboot. That could be what's happening to you.
     
  5. aleicgrant

    aleicgrant Legend

    246
    0
    Sep 25, 2007
    actually, when the remote seemingly freezes, so do all the buttons on the front panel
    which requires a full reboot to restore.

    This just started about a week ago
     

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