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HR21-x00 : Stuck on Self Check

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by tschwenke, Dec 19, 2012.

  1. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    So after the update the other night 3 HD-DVR's booted without issue.. The last one is stuck! I called support and they said some receivers are taking 24-48 hours to boot.. Well, it has been over 24 and the bar is still at 0%. It is on the first blue screen:

    I don't see others with the issue, however she said it is happening. Is this happening to others? I am going to call today and just demand a replacement. With family coming into town I am not risking another day and shipping to have our main room taken out. (And no, I am not going through the pain of moving another one there. I am cord crazy and everything is bundled/mounted, not worth my time to change 2 out).

    What really frustrates me is the fact that I paid a lot for this receiver and when I did I wanted either a HR24 or HR25 due to mounting and of course I didn't get that, got this used nasty looking HR21 which I then had to hide in the basement building a mount system to hold it. Pain in the arse because a customer of 10+ years can't get "new" equipment when they add one.

    Thanks for any and all help! Happy Hollidays...
     
  2. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    Have you preformed a "RED" Button reset?

    Then

    Have you tried- Unplugging the receiver Power Cord -at least 30 mins?

    At that point if it's still DOA and you have the PP Call And get another Junk receiver for "FREE"

    Or Bite the Bullet and Visit Solid Signal and order a Receiver model of your Choice.
     
  3. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    Yes, unplugged (for about 10-15min) and RBR'd...
     
  4. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Unplug it, call them back.
    Tell them it wil not start up, no lights, no nothing.
     
  5. CCarncross

    CCarncross Hall Of Fame

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    60
    Jul 19, 2005
    Jackson
    It has a bad HDD....the reboot and receiver self-check caught it. Follow the other advice and tell them it just wont turn on anymore.
     
  6. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    AGREE!! CALL ASAP And Say DOA :)
     
  7. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    Thanks... "New" one is on the way.
     
  8. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Excellent.
    Update us as to what they send you for a replacement, please.
    Thanks
     
  9. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    Yeah, I am not expecting much..

    Really frustrating as I am someone they WANT showing their product. I have gotten 3 people to jump over, have had my house totally wired, during the CE times even (before you had to pay for whole home) and still just use my network. But because of when I came in... I don't have MOCA or SWM (which at this point don't get me anything, when I built this house I pulled 2-cat5 and 2-RG6 to every room).

    They really need some kind of program where after 5 years or something they come give you some upgrades like a new customer. Now, what I have isn't bad, but really I just wanted ONE HR24, when I got this receiver, I mean that is what the picture was when I hit "purchase" and paid full price :D.
     
  10. johnp37

    johnp37 Icon

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    Sep 14, 2006
    Central NJ
    Tell them there is a burning smell coming from the receiver, and add: is that normal?
     
  11. johnp37

    johnp37 Icon

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    Sep 14, 2006
    Central NJ
    New as in junk replacement "new"? Good luck my friend.
     
  12. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    HR22-100-R-C

    The HR24 would have been nice originally since I was all prepped for a wall mount.. Now that it is "under the floor" the real pain is just setting up the darn RF remote since I don't have the screen. Walkie talkies with the wife works however!
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    The HR21 had 50 hours of HD recordings space on the hard drive.
    The HR22 has 100.
     
  14. TomCat

    TomCat Broadcast Engineer

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    Aug 31, 2002
    It's not? :)
     
  15. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    It's not bad, the Hr22 is as good as hr24 Same Hard size really no difference (except Mfg)& not having the built in Deca.

    YMMV :lol:
     
  16. Richierich

    Richierich Hall Of Fame

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    Jan 10, 2008
    WRONG!!! The HR24 is amazingly Better and Faster than an HR22!!! :)
     
  17. WestDC

    WestDC Well-Known Member

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    Feb 9, 2008
    In your OP maybe :p
     
  18. tschwenke

    tschwenke Cool Member

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    Nov 6, 2007
    That makes me sad...

    That makes me happy. I will go with WestDC on this one just so I don't feel bad. I have never had large issues with the speed, especially when you compare to TW around here, their boxes are PAINFUL.
     

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