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HR22 upgrade to HR24 Now no MRV

Discussion in 'DIRECTV Connected Home' started by bigjoelee, Jul 22, 2010.

  1. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    Well used 1 wire and tried each individually and no go.
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
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    Jul 12, 2006
    Los Angeles
    It is very possible that there is some interaction with your router that is causing this issue. DECA should solve the problem, but when the guy comes out, make sure it's working. If it ends up being the receiver, he may swap it out for you right then and there.
     
  3. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    Well Installer came and swaped my 5lnb to a 3lnb SWM and installed the internet deca and the HR21's deca module. Everything currently appears to be fine.

    Side note, the tech after putting the HR21 deca module in and seeing it work, he was going to switch the ethernet back to my original to switch ethernet. ARG!!!! Told him that was wrong and he didn't question it because I had told him exactly where most stuff was going to go before but I bet another customer might have had it switched from the correct setup back to a bad one.

    Joseph
     
  4. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    NOT WORKING now!!!

    everything was fine for about a day and then the playlist went entirely blank on the HR24, the HR21 could still read it and use it though. Did a RBR and it was working fine and then it did it again. This time I did the 02468 and checked everything and now the playlist will show up on the HR24, with its own stuff and my HR21 stuff in it. I can play stuff from the HR21, but if I play anything that was recorded on the HR24, the playlist freezes up whereever it is, and won't let you play it or even move the cursor up or down. Durring the troubleshooting I found that the tech left a line un terminated from the 4way splitter, but I don't think that would be the problem.

    | - HR24
    | - broadband module - switch
    sat - | - was second line to HR21 (currently not terminated)
    | - power inserter - deca |- HR21 ethernet
    | - HR21 coax1

    tech that installed it will come out later and put the terminator in, but I just don't see that being the solution. Also after I did the 02468 and it wasn't working I did a full reset everything on the reciever to make sure it got redone and reset everything up the internet redid the satalite setup and still isn't working. Any additional thoughts and help would be greatly appreciated. this is definately a sore thumb that is starting to get infected and fester.
    Joseph
     
  5. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    ****| - HR24
    ****| - broadband module - switch
    sat - | - was second line to HR21 (currently not terminated)
    ****| - power inserter - deca |- HR21 ethernet
    ***********************| - HR21 coax1
     
  6. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    Dtv is drop shipping a replacement box I did get $50 of the deca install credited back too here's hoping it will end my problems.
    Joseph
     
  7. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Hmmm .. I see you show the ports from your splitter. Does that splitter have a green label on it? The open port need to be terminated and the green label splitters come with terminators (3 in the case of the 4-way splitter) so you should have one available.

    If it's a white label, then you have the wrong splitter and that is why you are having problems.
     
  8. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    it is a green label splitter and I realized that the terminator was missing when I was typing up the previous post. I had managed to get the tech to drop a terminator off and I put it on the splitter, but continued to have the same problems. actually 3 different ones.

    1. upon RBR'ing the reciever going to the playlist caused it to go to "please wait" for all eternity
    2. upon RBR'ing the reciever would show the playlist properly, it would include my HR21 and I could play stuff from my HR21, however playing anything recorded on the HR24 would cause the playlist to stop responding, you could exit out of it and go back to the playlist, but you coulnd't move the cursor or select what you were on. In this mode the recordings are accessable from the HR21.
    3. upon RBR'ing the reciever would show the playlist just fine, it would work properly playing from itself or the other reciever. it would do this for about 1-2 hours then the playlist would just go blank. the HR24 contents are playable from the HR21, and by going to the history section, but the playlist is blank

    any additional insight would be great, but I'm hoping a new box fixes it.

    Joseph
     
  9. bigjoelee

    bigjoelee Legend

    106
    0
    Aug 19, 2008
    new HR24 did not fix it. In the end I took the replaced receiver and used it in place of my HR21 and no problems. I have done quite a bit of testing and everything looks good, hopefully this is the end of the drama, but I don't plan on calling it till the weekend.
    Joseph
     

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