I pressed the button on the remote, nothing. Got up, pressed the power button on the front of the receiver, nothing. I pressed the red reset button, nothing. Unplugged it from the back of the receiver and waited 15 seconds, reconnected it, nothing. Unplugged it from the surge suppressor and plugged it into the wall direct, nothing. Note that my TV, DVD, Yamaha AVR and Sub woofers are all plugged into the same surge suppressor and UPS and they all are working. Did not have any bad weather or loss of power. My other 2 receivers in the house work just fine. Called customer service and have a replacement on the way. Replacement receivers do not restart the 24 month agreement / contract. One funny thing. After asking me all of the above they actually had last on her list to ask if the circuit breaker had been checked. LOL I explained to her that if the circuit breaker was tripped that none of the other equipment plugged into the surge suppressor would have worked. She laughed and she got it. She said "This is true". Then she told me I would get a new receiver as a replacement. I explained to her how that worked unless I just happened to be extremely lucky or they changed the policy in the last few days. I will update this when I get the replacement. I have moved my HR24 from the bedroom where it got very little bit of use to the Den for my main receiver.