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HR23-700 Sucks - It is so SLOW!! Ideas??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by farmdwg, Feb 7, 2010.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'll send you a link to the next one I see for sale. I'll do it by PM so that every one doesn't bid on it and drive the price sky high.

    Rich
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    This seems to happen on most forums, not just this one. Don't know any way to stop it. We've asked for people to at least put down the whole model number, don't care about the HR part just the 2x-xxx part. If you look at the next paragraph of your post you'll see what I mean. I put it in red. :)

    I find my 21-700s to be very acceptable if I spend a lot of time watching one. But as soon as I switch to a 20-700 the difference becomes quickly apparent.

    Agreed, and it doesn't look like it's gonna change. People need a place to vent and you gotta admit that this is cheaper than a therapist. :)

    I will say this: There's a lot of people out there that really like the 23-700. But what makes some slower kinda baffles me. I did have one 23, but it had a bad remote sensor and was unusable with a remote in IR or RF. Worked off the front panel just fine. Perhaps there's a problem with the remote sensors in the 23s. Look what Toyota's going thru. Because of a bad gas pedal, suddenly the whole line of cars is thought to be junk.

    Rich
     
  3. lgb0250

    lgb0250 Legend

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    Well said guys. My 23-700 is slow also. But everything is relevant. I haven't had another D* receiver to compare it to in over 3 yrs. Way slower than my VIP622 I had at E*. But then again, I really don't care. I get a great picture. It turns on when I push the button. It records what I ask it to. It was just plain too simple to upgrade the internal drive using my external 2TB drive. I can deal with slow. At my age I'm just glad to be here. Sit back and enjoy life a little more. Why's everyone always in a hurry to get somewhere? Just kidding everyone but really, relax and enjoy what you've got. JMHO.
     
  4. Sartori

    Sartori Legend

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    Get yourself an HR21 Pro from Weaknees and your troubles will be over....or keep fighting these other receivers. Its your call....
     
  5. Richierich

    Richierich Hall Of Fame

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    And Spend alot of Money doing what you can do for yourself.

    Buy an HR2X and then add a large internal drive to it and you are good to go if you Own the HR2X. Make sure whomever has it Owns it and Verify it by getting the RID # and calling Directv's Access Card Dept. to verify it is owned by him.
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    I just read a review in HDTV magazine, I think that's where it was, about the $500 OPPO BD player. The reviewer said it loaded extremely quickly and that in itself seemed to be reason enough for him to recommend it. I put a BD disc in my Sony BD player the next day and timed it from the time the disc went in to the time it was done loading and a picture popped up. Way less than 30 seconds.

    The reviewer admitted that the PQ was about the same as the rest of the BD players, which is what I've read and been told. So here he is justifying paying $500 for the OPPO as opposed to $109 for my Sony. To save a few seconds? Truthfully, I have loaded a couple movies that seemed to take forever, but for the most part, they load in less than half a minute. That's a $400 differential. For a few seconds? C'mon. Smell the roses.

    Rich
     
  7. evan_s

    evan_s Hall Of Fame

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    I'm not saying that DirecTV shouldn't or doesn't test their hardware but a dying HD in a machine you've had for years is just a fact of life not an indicator that the entire platform is broken or poor quality. Because the Hr2x's had a rocky start everyone seems to just assume a problem with them must be just because they suck and not something that needs to be remedied. It doesn't help any that their reps seem to propagate this at times by just telling people that things are expected behavior or known issues just to get them off the phone. My point is that you need to take some time to either troubleshoot the issue on your own or be persistent enough to get DirecTV to help you do it.

    If you look you can see plenty of stories where people finally replaced a receiver, or redid the connectors or replaced a switch or lnb or what ever and it finally fixed something that had been attributed to bad receiver or just the HR2x's suck. The entire system is a very complex thing and you need consider that when trying to troubleshoot issues.
     
  8. Mike Greer

    Mike Greer Hall Of Fame

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    Thanks!
     
  9. Mike Greer

    Mike Greer Hall Of Fame

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    Huh?:confused:

    How could the complaints be any more specific. After more than a year of the same complaints if DirecTV doesn't know specificly what the symptoms are they never will.
     
  10. evan_s

    evan_s Hall Of Fame

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    I'm sorry but I press a button on the remote and it is slow is not specific. Slow is subjective. I might consider 10 seconds fine while you might consider it slow and directv might consider it expected behavior but less than ideal.

    Specific is stating I press the guide button and it takes 10 seconds. Or I press page down in the guide 3 times and it takes 30 seconds. Stating something like this you have something that can be tested and compared meaningfully to others.

    Heck even stating that you try to enter a channel number and it takes so long it tries to change to the first digit of the channel I am entering before I can enter the second number is more specific.
     
  11. Nicholsen

    Nicholsen Godfather

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    Wow! 10 seconds to respond to the remote?

    I don't see how that could ever be reasonable for a DVR. 10 seconds? Not in the modern era.
     
  12. thekochs

    thekochs DirecTV 10yr+ Customer

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    I have three HR23s and one HR20.....all -700 manufacturer....PACE. THE HR20 is faster but with new national release the HR23s are better. As one poster pointed out...turn off NATIVE.....also turn off SCROLLING EFFFECTS. I understand some folks may want NATIVE rez support but the Scrolling Effects IMHO is a useless/wasteful feature.....helps performance a very good bit.

    Also, give DirecTV a chance to tweek....they are implementing alot in code and the HR23 is a new chipset...I remember when the HR20 itself was a dog.....much worse than HR23 is.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    All my HRs are in ''Native" and I've had the 20-700s since November of '06 and I've never had a speed problem unless the HDDs were full and that can be easily corrected. I do have the Scrolling Effects turned off, but only because so many folks suggested doing it. We also came to the conclusion that the 23 was, at heart, a 21-700 with a few modifications, such as not needing BBCs.

    Rich
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Agreed. But folks just won't do what you want them to do. Can't even get them to put the whole HR model number down. How many times do you see HR20? There's a big difference between the 20-700 and the 20-100 and just putting down HR20 tells us nothing.

    Rich
     
  15. bobcamp1

    bobcamp1 Icon

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    I've been taught that any electronic device in general is supposed to respond within 100 milliseconds to any simple command (i.e. entering digits for a channel number). For more complex commands (i.e. the "guide" button), it should provide some immediate feedback (like a sound or hourglass icon) and execute the command within 5 seconds.

    Now you're getting into psychology, and there have been numerous studies on how slow is too slow. Since you can't time 100 msec, all you have is perception. But if a simple task is so slow that you can time it, then it's too slow.
     
  16. evan_s

    evan_s Hall Of Fame

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    10 seconds was just an arbitrary number I pulled outta thin air. I have never been bothered to time how long it takes for the guide to come up. My point was and is with out some sort of quantitative measurable information saying something is slow is just complaining.
     
  17. JeffBowser

    JeffBowser blah blah blah

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    YES, Exactly! When you press a button, and the response time is such that you feel the need to press the button again, that's too slow. That is how my HR23 is.

     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Simply put, it shouldn't be that slow that you feel the need to complain about it. I don't have any complaints about my 20-700s and, while I do see a slight difference in speed when I use my 21-700s, it's really not enough to complain about.

    Again I have to question the remote sensors in the 23s. Having had the bad experience that I had with mine, I have to wonder if it's not more widespread than seems possible. Do they just have bad remote sensors? Even the 22-100 that only worked well for three weeks was almost as fast as my 20-700s.

    Rich
     
  19. Nicholsen

    Nicholsen Godfather

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    I think you make an excellent point. A good interface gives the user some immediate positive feedback that his instruction has been received, then hopefully distracts him from the fact that the actual operation is somewhat slower (e.g., the dancing hourglass).

    The user frustration is from not getting a prompt acknowledgment. The delayed "Please Wait" message on the HR2x just rubs salt in the wound.
     
  20. Nicholsen

    Nicholsen Godfather

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    The fact you would use 10 seconds indicates it's just not an issue for you. That's cool. I don't buy my cars based on 0-60 acceleration, because it's not an issue for me. But I expect the DVR to be "snappy." By that I mean immediate response to the remote, and prompt completion of routine commands.

    IMHO, the HR2x is simply underpowered.
     

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