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HR23-700 Sucks - It is so SLOW!! Ideas??

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by farmdwg, Feb 7, 2010.

  1. gregchak

    gregchak Legend

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    Jan 8, 2007
    And here I thought I was the only one. I have the national release firmware version 0x395. Since then there have been many times where I wonder if I pressed the button on my remote. I've been watching more closely recently and the blue light on the power button that will flash when it receives a remote code does flash. The delay is just way too long, so its receiving the command just not executing it in a timely manner. Sometimes it can be as long as 10 seconds.
     
  2. compnurd

    compnurd Hall Of Fame

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    You dont know what you are talking about. The last 1 (wait sorry it is 2 now) NR fixed speed problems for "most" users. everything is fine, nothing to see here, have another glass of kool-aid. These slow IRD threads are created by machines /sarcasm
     
  3. gregchak

    gregchak Legend

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    I certainly know what I am talking about and experiencing, and that's what I just described. I'm sorry you have an issue with what I posted and I'm glad you are not having problems. Some people apparently are or else there wouldn't be a thread like this. If you want to go back a couple of updates (as you sarcastically noted) I'd be happy to say that 2 updates back there was a noticeable increase in speed and responsiveness. This latest one though has made my STB rather sluggish. No two STB's are alike and I'm glad that the latest update fixed "most" users' speed problems. Again, as evidence of this thread, it has not helped all and may have actually made some worse. If only 1 person out of the millions of customers that D* has complains then sure disregard it and call it a fluke. But if the same problem starts adding up then maybe someone will take notice. We all know that D* does monitor this site and its a great way for the user community to give feedback. That's all we are trying to do here. Please don't disregard or try to discredit a problem that someone is experiencing just because you are not having the same problem and the release notes say we shouldn't be experiencing it.
     
  4. David MacLeod

    David MacLeod New Member

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    re-read the post, the sarcasm is meant to imply he actually agrees/supports you.
     
  5. compnurd

    compnurd Hall Of Fame

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    :biggthump
     
  6. gregchak

    gregchak Legend

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    Jan 8, 2007
    :grin:
     
  7. bobcamp1

    bobcamp1 Icon

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    Nov 8, 2007
    How many people with a major in computer engineering and a minor in psychology work for a typical consumer electronics company? At my old company, the answer was "1".

    But it wasn't me. This was the job of the guy who sat next to me. I asked him about this, and he said there have been numerous studies on this. He would write bug reports saying that the GUI was too "slow" and actually had numbers to define what "slow" was. One we implemented his two rules, we actually got feedback on how "zippy" this software release was from previous releases.

    People hate a slow response time more than when the product occasionally messes up! It's unbelievably important.
     
  8. dre2112

    dre2112 Mentor

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    The update before 0395 (I believe it was 0368) sped up my system quite a bit but now it's as sluggish as ever. I really dislike it to the point of complaining to DTV and hope that with the upcoming HR24 that they can upgrade me because my experiences with my recent HR23 are simply unsatisfactory.

    The absolute worse is when I watch sports. My DVR is pretty much rendered useless until the reciever loads that scoreguide. It usually takes 5-10 seconds for the Scoreguide to come up, but until it does, the DVR is damn near unresponsive. And for someone who flips through several games with Center Ice and a frequent watch of the ESPNs, it's REALLY frustrating
     
  9. farmdwg

    farmdwg Mentor

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    Feb 5, 2007
    Argggg!!! Put a fork in me... this stinking box is slow 85% of the time.. Sometimes it takes 15 seconds to respond. When will DirecTV get their act together? What are my options??
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    I guess I haven't posted this in this thread so try this:

    tune to channel 1

    then press red, red, blue, blue, yellow, green on the remote quickly

    You should see NVFash cleared in the lower left of the screen.

    See if this helps.

    If it doesn't, then about the only thing would be another DVR.
    I haven't had a HR23, but have HR20, HR21, & HR24 and none have been this slow.
     
  11. codespy

    codespy Packers or Bust!!

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    Wisconsin
    I got 3 HR23's last spring for upgrading my HR10's, and had AM21's hooked up to each. They were so pathetically slow my wife threatened me! (she loved the speed navigation of the HR10's).

    Turned Native "Off".
    Turned Scrolling "Off"
    Did the 961 trick (I think that was the sequence).

    Still terrible response (relatively speaking), especially on OTA. I have had at least one of each of the HR2x's active on my account. I was able to get all 3 HR23's swapped for HR24's. What a night and day difference. Anyone ever compare the reboot time on a 24 compared to the rest?

    I don't care who disputes my claims and others, I did side by side comparisons between all the HR2x IRD's, and the 23 was the worst.

    The defining moment is when the tech support CSR I was talking to about the 23 said "Well they're supposed to be slower because they got the wide band tuners built in."

    So for me, the list of HR2x receivers in order from fastest to slowest (based on what I have) is as follows:

    HR24-100
    HR20-700
    HR20-100
    HR21/HR22 same
    HR23
     
  12. Joe C

    Joe C Godfather

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    Mar 2, 2005
    This does nothing for speed on the HR22.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Nothing will. Get a 24. The whole 21 series is slow compared to the 20-700s and even quicker 24s. Hmm. You're from Jersey. Let me send you a PM.

    Rich
     
  14. hasan

    hasan Well-Known Member

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    Sep 22, 2006
    Ogden, IA
    One thing that causes confusion is the problem of sluggishness is very rarely "all the time". The boxes are being to asked to do a lot of things and when especially busy, can become quite sluggish. I have seen more than five second delays in responding to keystroke inputs on all of the following:

    HR20-700
    HR21-100
    HR20-100

    It is much less frequent on the HR20-700, but it still can and does happen. When it happens on the other two, it happens more often, and the symptoms are worse, and longer in duration.

    The important thing for me, is the sluggishness comes and goes. Right now, all three are doing very well. The HR20-700 is, of course, the snappiest, but both the 21-100 and 20-100 are quite acceptable. Two days from now, I'll be dropping digits on input, suffering delays in scrolling the guide, etc. The sluggishness I'm referring to is in the GUI and accepting keystrokes from the remote for channel changing. I'm not complaining about native on channel surfing. I don't do it, and I don't care about it. All my surfing is in the guide, and it is very obvious, when one attempts to navigate the guide that the machine is "busy".

    I have watched this problem for over a year on all three machines, both with CEs and National Releases. It comes and goes without any operator intervention. The units' random speed up or slow down is not correlated with a restart of the box.

    My conclusion is that boxes are being asked to do more than they are capable of (lack horsepower), while maintaining acceptable speed in response to GUI navigation and channel input.

    While the HR24 series is notably faster, they too occasionally suffer from sluggishness. It is much less frequent, and of much shorter duration, but it has been reported by several people.

    This all keeps coming back to horsepower in the face of the demands of the box. If the box is busy (a process is hogging cpu cycles), the GUI slows down, and keystrokes are delayed, dropped or ignored.

    On the margins, D* has made the problem better or worse with a given release, but for more than the last year, sluggishness comes and goes.

    90% of the time I don't see it on the HR20-700, and it may last only a few hours.

    70% of the time, I don't see it on the HR21-100, but it can last through the day and overnight.

    (these are very rough estimates, just to get a feel for the issue).

    They are both resolved on their own. No user intervention prevents the recurring sluggishness, and only very, very rarely will a menu restart improve things in the short term.

    The only tricks I've seen that provide immediate (but not lasting) improvement:

    1. Turn off the handshaking in the remote/receiver (963 trick).

    2. Clearing the NVRAM (red red, etc. trick)

    3. Turn of Scrolling

    These have improved the performance of all my DVRs. This in no way, however addresses the periodic sluggishness issue.

    Bottom Line:

    The problem of occasional sluggishness is independent of receiver model, but is demonstrably less severe with some models than others. The problem is not going to be solved (best predictor of future performance is past performance). We need to find ways to live with the issue or find another provider.

    To minimize the aggravation (but not completely cure the problem, because there is no permanent cure):

    1. Acquire an HR24
    2. Acquire an HR20-700


    All the rest of the hand-wringing and discussion is full of sound and fury, but signifying nothing. The problem is here, it ain't going away, we just have to deal with it.

    N.B. when I refer to boxes, I'm referring to the HR20, HR21 series. I've never had an HR22 or HR23 (or HR24 for that matter).
     
  15. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    This would only help for some conditions, but not all.
    I've used it on a HR24, H25, and H20, and it has, but still it's not a cure all, so at best it can only help.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    +1, and I'll add this is still the same for the HR24 & H25, though since they're faster, not as much.

    When any of mine have gone into "slow mode", they've only been maybe 5 sec waiting, but never 10-15 sec.
     
  17. Rich

    Rich DBSTalk Club DBSTalk Club

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    My 24-500s have real problems with my UPL. Scrolling down the list is difficult. I end up sorting and then scrolling and even then they can't handle my huge UPL. I know this is mainly my own fault, but Hasan has a point when he talks about the lack of horsepower.

    My 20-700s handle the UPL in about the same manner. If I go to Local Playlist on any of my HRs the problem goes away.

    Rich
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Which is why I "+1" to Hasan's post.
    Here's a CPU chart, but even this doesn't show everything, since the differences listed don't completely show the differences users are seeing, so there must be more to it.

    [​IMG]
     

    Attached Files:

  19. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Important to say again... this doesn't show everything. It doesn't take into account all the subprocessors involved.
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    As I said, and it would seem to be in line with your thoughts, when I go to Local Playlist, the sluggishness disappears. Gotta be that huge UPL screwing the works up. It also affects the Guide. I can live with it.

    Rich
     

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