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HR23-700 won't play recorded shows, play fine over Whole-Home

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by UMass03, Mar 3, 2011.

  1. Mar 3, 2011 #1 of 12
    UMass03

    UMass03 Cool Member

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    Just this evening I have found that shows recorded to my HR23-700 in the living room won't play. I just get a black screen and the status bar at the bottom. Shows do play over Whole-Home though with no issue.

    Should I try a red button reset? My software version is 0x457, Wed 2/16, 2:22a (FWIW)
     
  2. Mar 4, 2011 #2 of 12
    litzdog911

    litzdog911 Well-Known Member

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    Yes, try a reset.
     
  3. Mar 4, 2011 #3 of 12
    jdspencer

    jdspencer Hall Of Fame

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    I'd do the restart from the setup menu first.
     
  4. Mar 4, 2011 #4 of 12
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Try pulling the plug and letting it sit for a while. Then plug it back in and let it reboot.

    Rich
     
  5. Mar 4, 2011 #5 of 12
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Doesn't sound like he can get there.:)

    Rich
     
  6. Mar 4, 2011 #6 of 12
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Since it is displaying the status bar at the bottom, there's no reason to think it won't show the menu too. ;)
     
  7. Mar 4, 2011 #7 of 12
    CCarncross

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    Jackson
    It looks like another gentle reminder is in order....

    If someone feels the need to restart their DVR there is a preferred order to attempt to correct issues.

    1. Menu restart--the best way to restart your device. It's analogous to restarting your PC.
    2. IF the menus/remote are unresponsive, then try a red button reset(little red button behind the access card door). This is analogous to hitting the reset button your pc, it isnt as graceful of a reboot.
    3. Pull the plug, wait a bit, then plug back in. Should be used as a last resort. This can trash recordings on your drive because it just kills the thing right while its doing whatever its doing.
     
  8. Mar 4, 2011 #8 of 12
    hasan

    hasan Well-Known Member

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    I would add the following, just for clarity:

    If, while doing either a menu > reset, or an RBR (red button reset), you should wait until the box shuts down and all the lights go out, then and only then, pull the AC plug, if you think the plug needs to be pulled. This catches the box in its least vulnerable state, and will lessen the likelihood of corrupting any files.

    In both cases, RBR and Menu Reset, always try to catch the receiver when it has fully (or as full as it gets) powered down, before pulling the AC plug. (and only pull the AC plug if it really is necessary. If you do pull the plug, let the box sit for 30 minutes, or in some strange cases, people have let it sit overnight, before plugging it back in. It's been pretty well established that letting it sit for just a few minutes is often not adequate.

    Of course, there are cases where neither a Menu Reset, nor an RBR will work. In that case, you have to pull the plug and hope for the best.:)
     
  9. Mar 4, 2011 #9 of 12
    UMass03

    UMass03 Cool Member

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    Will a menu restart wipe out what's on the DVR?
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    No, it is just like restarting your PC.
    "Now if" a recording is corrupted, it will be removed during the self test as it reboots.
     
  11. UMass03

    UMass03 Cool Member

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    Thanks! :D
     
  12. CCarncross

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    Jackson
    WHen you perform a menu restart, there are 3 different choices on that screen...the 1st choice, restart receiver, is just a reboot, the other 2 are much more destructive. reset and the other one should only be used in extreme cases because you will lose shows, and SL's, etc....one of the choices returns it to the condition it came to you in
     

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