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HR23 Died - Retrieve Recordings?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BosFan, Aug 4, 2013.

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  1. BosFan

    BosFan Legend

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    So, what about the sending it back until I get the one I want? Do I refuse it then start the process over or do they automatically send another?
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Would be my thought, too.

    Rich
     
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  3. P Smith

    P Smith Mr. FixAnything

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    If it's worked to his satisfaction, then replacing broken part would give him another 5 or so years happy use, plus to that he will play his recording or these will gone with a replacement
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'm not really sure what will happen. Or what you can do. I've got all 24s except for one 20-700 and I get 24s in exchange for 24s if they go bad. You could call Retention and see what they can do for you. The 22-100 you got is probably as bad as the 23, so you've gotten an "equal to or better than" DVR. I'd call Retention.

    Rich
     
  5. BosFan

    BosFan Legend

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    Well they sent me another HR23-700, which is at least what I had. Would have preferred an HR24 for sure but at least I did not get an older one. Monday I had checked the status of the "call" online and it did state HR23-700, so maybe they are now striving to go same for same model? Who knows. Now the confusing part; as I stated above the initial CSR had told me not to send the dead STB back, that there would be an envelope for the card. The instructions with the replcaement stated if there was no return label that they encourage me to recycle the old unit by going to www.directv.com/recycle then below that there was a warning that I would be charged for not sending the STB back?! :confused: So, I have no return label to send it back, no envelope to send the card in, instructions saying I should recycle and that I would be charged for not sending it back? When I activated the new unit I asked the CSR what to do; he kept me on the phone while he entered information into my account that the original CSR had told me not to send it back, that I had confusing instructions and that I should not be charged. I will be calling yet again to reconfirm what I should be doing, I will most likely call retention for the clarification. I need to call anyway because it appears something was not set quite right as I cannot schedule recordings unless I am using the remote and on the website it states it is not on the internet, which it clearly is. Also my iPad cannot find it even if I manually enter the IP. What a pain. :scratch:
     
  6. damondlt

    damondlt New Member

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    Have you ever used a HR23? My guess is no.

    I don't know anyone who has a 10 year old HD DVR that still works.
     
  7. P Smith

    P Smith Mr. FixAnything

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    used HR22 so no big deal with HR23 ... actually my point was about fixing, I don't care what experience you have with is as end user
     
  8. damondlt

    damondlt New Member

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    And its also against Terms of service to open leased receivers .




    You understand and agree that you did not buy the equipment, do not own the equipment, and must use and return the equipment as explained in your service agreement with DIRECTV. You have no right to sell, give away, transfer, pledge, mortgage, alter or tamper with the equipment.

    In the event your leased equipment does not operate, please contact DIRECTV at 1.800.531.5000.

    http://www.directv.com/learn/pdf/2013_lease_agreement_en.pdf
     
  9. P Smith

    P Smith Mr. FixAnything

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    no need to switch cards under table ...

    fixing have nothing with "altering or tampering" of you'll never see one refurb device
     
  10. peds48

    peds48 Genius. DBSTalk Club

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    no need to switch cards under table ...

    fixing have nothing with "altering or tampering" of you'll never see one refurb device
    ImageUploadedByDBSTalk1375927839.802325.jpg

    I guess you have a different definition of "tampering"
     
  11. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Of course nobody would open up a receiver they didn't own...right? ;)

    Mike
     
  12. P Smith

    P Smith Mr. FixAnything

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  13. P Smith

    P Smith Mr. FixAnything

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    Duh ! How do you expect to fix it ?
     
  14. peds48

    peds48 Genius. DBSTalk Club

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    I see you can't comprehend what you're quoting ... or perhaps just didn't read it at all
    or you could self-educate at Wiki - here is the page http://en.wikipedia.org/wiki/Tampering
    Yup, that proves my point. unless of course you considering "tampering" with DirecTV equipment a sport. !rolling
     
  15. P Smith

    P Smith Mr. FixAnything

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    not a sport at all - a job practically
     
  16. peds48

    peds48 Genius. DBSTalk Club

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    not a sport at all - a job practically
    Then my definition stands.
     
  17. P Smith

    P Smith Mr. FixAnything

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    OK, then your quote distilling to DAMAGES or ALTERATIONS is not about FIXING failed devices.
     
  18. peds48

    peds48 Genius. DBSTalk Club

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    OK, then your quote distilling to DAMAGES or ALTERATIONS is not about FIXING failed devices.
    Exactly, is about DirecTV the DirecTV policy. a customer opening up the receivers is considered "tampering" since is not their equipment. DirecTV opening their receivers is considering fixing
     
  19. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Safe tampering, jury tampering, code tampering,
    These are a few of my favorite things....
     
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  20. P Smith

    P Smith Mr. FixAnything

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    perhaps you never fixed any such device ... I'm guess you are skilled installer, right ? who likes to participate in each aspect discussing at DBStalk, SG, etc sites ...
     

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