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HR23 Died - Retrieve Recordings?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BosFan, Aug 4, 2013.

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  1. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Wait a sec !

    YOU gave a quote, I explained to you it was nothing to do with fixing, now you wiggling and brought "opening" as TAMPERING.
    Are you kidding? Or just turning around in hope to pickup any rock to through ?
     
  2. P Smith

    P Smith Mr. FixAnything

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    Jul 25, 2002
    W.Mdtrn Sea
    Give us a quota of DTV where Tampering is equal Opening.

    What you will tell if someone would treat you same way ? Twisting word out of meaning ! Huh ?
     
  3. damondlt

    damondlt New Member

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    Newfoundland...
    Guess you missed the seal on the back that says void if opened. Fact is you can't tell customers to open tamper or "Fix" equipment that is own by Directv. Bottom line.

    Sent from my H866C using DBSTalk mobile app
     
  4. P Smith

    P Smith Mr. FixAnything

    21,969
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    Jul 25, 2002
    W.Mdtrn Sea
    Guess you will never know how to really fix broken device.
     
  5. BosFan

    BosFan Legend

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    Altoona, WI
    Someone call the police my threads been hijacked! !rolling
    No worries, I'm not opening a thing at this point, well maybe a beer, I'm all replaced and I'll either rerecord or use VOD to get back what I lost. I use an app in Chrome called TV Watchlist that has the list of all the show I watch and record so I was able to recreate all the aeries recordings. If D* really doesn't want it back, therefore to them the lease is terminated as is the warranty then I might consider it just to see if I can power it up for the recorded stuff. But it's unlikely, I got plenty other stuff to do. And yes, I'm old enough to do sniff testing! :alterhase
     
  6. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

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    Okay, let’s leave the semantics out of this. Suffice it to say that we could argue the definitions all day long and it won’t matter in the least. DIRECTV will do what’s it’s gonna do and whether you agree with the definition or not is irrelevant; e.g. if you open it up and something goes wrong you could be on the hook for the fee.

    Take the definition discussion to PM and return to the topic at hand.

    :backtotop

    Mike
     
  7. inkahauts

    inkahauts Well-Known Member

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    Well they sent me another HR23-700, which is at least what I had. Would have preferred an HR24 for sure but at least I did not get an older one. Monday I had checked the status of the "call" online and it did state HR23-700, so maybe they are now striving to go same for same model? Who knows. Now the confusing part; as I stated above the initial CSR had told me not to send the dead STB back, that there would be an envelope for the card. The instructions with the replcaement stated if there was no return label that they encourage me to recycle the old unit by going to www.directv.com/recycle then below that there was a warning that I would be charged for not sending the STB back?! :confused: So, I have no return label to send it back, no envelope to send the card in, instructions saying I should recycle and that I would be charged for not sending it back? When I activated the new unit I asked the CSR what to do; he kept me on the phone while he entered information into my account that the original CSR had told me not to send it back, that I had confusing instructions and that I should not be charged. I will be calling yet again to reconfirm what I should be doing, I will most likely call retention for the clarification. I need to call anyway because it appears something was not set quite right as I cannot schedule recordings unless I am using the remote and on the website it states it is not on the internet, which it clearly is. Also my iPad cannot find it even if I manually enter the IP. What a pain. :scratch:


    Forget retention. Call the Access card department if say.
     
  8. peds48

    peds48 Genius. DBSTalk Club

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    Jan 10, 2008
    NY
    Okay, let’s leave the semantics out of this. Suffice it to say that we could argue the definitions all day long and it won’t matter in the least. DIRECTV will do what’s it’s gonna do and whether you agree with the definition or not is irrelevant; e.g. if you open it up and something goes wrong you could be on the hook for the fee.

    Take the definition discussion to PM and return to the topic at hand.

    :backtotop

    Mike
    Agreed. this is the bottom line!
     
  9. BosFan

    BosFan Legend

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    Sep 28, 2009
    Altoona, WI
    Well, called pretty much everyone except Mike White, they want nothing back. Claim all they would do is recycle it. I'll hang on to it all for 6 months just in case.
     
  10. rwmair

    rwmair Godfather

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    Nov 16, 2006
    This happened to me also last month. My HR23 died (wouldn't power up) and they sent me an identical replacement. Wanted the card back, but not the receiver itself.

    The new receiver arrived, but no return envelope for the access card. I asked them about this while activating the new receiver. Said they would send an envelope to return the card. Instead, an empty shipping box for returning a receiver arrived. So, I sent them the dead receiver back, so I didn't have to store it until my next local electronics recycling day!
     

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