I just recently got an upgrade on the Protection plan for one of my HR23's to a Genie (and have two existing HR24's in the house). When I called in to ask if they wanted the HR23 returned they stated that these are not being returned now. I knew about the HR20's not being returned but wasn't aware about the HR23's as well. I also asked if they wanted the access card returned and again they didn't want them back. Kind of surprised they didn't want the access cards back - anyone else experience the same thing?