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HR24-100 issues

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by sandk, Jul 23, 2013.

  1. sandk

    sandk New Member

    2
    0
    Jul 23, 2013
    maryland
    I am hoping someone can provide some input on what could be going on with my receivers. I had 3 receivers, a SD rca (old one), an hr20-700 and and hr22 in the house. The HR 22 would not pull in SAT 99 or 103 during certain times of the day and night. I went round and round with Directv and they replaced the hr22 with another hr22 and same issue after a while (for a couple months no issues). If I replaced the hr22 with the hr20-700 the hr20 would immediately show the 99and 103 and I would have all channels. We finally had a chance to do an upgrade for shipping cost only and we received at HR24-500. As soon as we hooked it up, everything worked great and we get all the satellites in. NO more problems.

    Had an offer for more upgrades, but they would not ship - but said tech would leave boxes. They brought the two hr24-100. When I replaced the hr20-700 with the hr24-100, I had same issues as I was having with the hr22 - will not get 99 and 103 at certain times of day. If I put hr20 back on or hook up the hr24-500 there they get them both back immediately and no issues with programming. Have the same issue with the other hr24-100 when putting it in place of the old standard rca - of course running the dual lines for the upgraded box.

    The hr24-500 signal meters pull the 101, 110 and 119 in at 98-100%. the 99c at 82/83 and 103ca at 85/85 and 103cb at 89/89; when I use the 24-100 signal meters pull the 101, 110 and 119 in at 97-100 but the 99c sometimes pulls 81 and sometimes nothing; the 103 ca and 103cb pull nothing in. I use the same cables and same room to do both test and change the receivers out so I can't figure out what the issue is.

    they tell me all receivers are the same and I will need a tech out to fix the problem. Is there anything else I can check prior to having them out to my house. I cannot see where cables are the issue when certain boxes work. What am I missing?

    Thanks in advance for the help.
     
  2. jimmie57

    jimmie57 Hall Of Fame

    7,063
    379
    Jun 26, 2010
    Texas City, TX
    If you switch receivers between a bad one in room Bad and a good one in room Good, does the problem go with the receiver or does the problem stay in that room ?
     
  3. sandk

    sandk New Member

    2
    0
    Jul 23, 2013
    maryland
    The issue goes with the hr24-100 boxes.... which was the same as the hr22 box issue. If I put the hr24-500 in bedroom and hr20-700 in living room all is well. Replace with hr24-100 in living room, lose the 99/103 in living room. put hr-20 in living room and hr24-100 in bedroom, lose them in bedroom. It was the same with the hr22. When we finally replaced the hr22 with hr24-500 and used the hr20-700 we had no issues. seems to be an issue when using the hr 22 and now the hr24-100.
     
  4. jimmie57

    jimmie57 Hall Of Fame

    7,063
    379
    Jun 26, 2010
    Texas City, TX
    I would call DTV and tell them of the tests that you have run switching the receivers and the problems follow the receiver and ask them to come check it out. This way they can verify what you did and replace the receivers or anything else that is necessary for the same service fee. The service fee would be free if you pay the protection plan or $50 if not.
     
  5. Rtm

    Rtm Godfather

    413
    2
    Oct 18, 2011
    Had similar issue with 3 H21s they replaced them with 3 H25s no issues since. Was quite random.
     
  6. NR4P

    NR4P Dad

    6,348
    267
    Jan 15, 2007
    Sunny Florida
    After reading this thread, I suspect low signals on the 99 and 103 SATs and receiver variation and coax lengths are what are making certain problems appear and not appear at times.

    If on all receivers your signal strengths are not consistently in the upper 80s or better on these SATS, its a dish alignment problem, not a receiver issue.

    These SATs should be upper 80s or better on just about all transponders:
    99c
    103ca
    103cb

    One or two transponders with zero is not unusual.
     

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