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HR24-500 No satellite signal detected

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Griff, Jun 15, 2013.

  1. Griff

    Griff Legend

    131
    0
    Sep 24, 2006
    One of our two HR24-500 went on the fritz. Signal strength is good across all transponders and tuners, yet it displays "no satellite signal detected". Have done multiple soft and hard resets. I swapped the two HR24s around and the problem follows the offending unit. I don't understand how the signal strength can be 95-99% yet the same box can't detect a satellite. I have reran sat setup several times. Boot up looks normal, it goes through receiving sat info, then sticks at acquiring guide data. If I bypass that, I get the no satellite signal message. I am stumped. Any ideas? Thanks.
     
  2. Jim1023

    Jim1023 New Member

    11
    0
    Mar 12, 2013
    Southern...
    If you have a SWM system unplug the power inserter to the dish for 30 seconds.

    Jim
     
  3. Griff

    Griff Legend

    131
    0
    Sep 24, 2006
    Thanks Jim. The unit is going to be replaced on Tue. It is toast. Noticed you have been a customer since July 1994. That's my signup date as well.
     
  4. jimmie57

    jimmie57 Hall Of Fame

    6,390
    291
    Jun 26, 2010
    Texas City, TX
    If you can get to a Menu, can you try resetting Everything.
    This choice wipes out all settings and deletes all recordings and starts fresh, almost like out of the box.
     

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