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HR24-500 Remote Control Problem

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by FriscoJohnny, Jun 29, 2010.

  1. FriscoJohnny

    FriscoJohnny AllStar

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    May 6, 2007
    I have had my HR24-500 since late May. The remote control that came with it only works at very close range (< 2'). Getting it to work at a farther distance is hit-or-miss. This problem has existed since the day the installer brought the box.

    I have tried replacing batteries. I have tried switching setup from IR to RF and back. I have tried resetting the receiver. I have tried the remote from other D* receivers, but I am not sure whether or not they are compatible.

    How can I determine if I have a bad remote or a bad IR receiver in my HR24-500?
     
  2. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    Any other IR DirecTV remote (that looks something like the HR24's remote... but not old RCA, Sony, etc.) will work. If another IR remote has limited range, the receiver has a problem.

    Is the remote configured to control a tv? How is the range on that? If that's limited, the remote has a problem.
     
  3. FriscoJohnny

    FriscoJohnny AllStar

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    May 6, 2007
    Thanks for letting me know about the inter-receiver compatibility.

    The remote is programmed to control the television and does so without any problem. The problem must be in the HR24. I should have been able to figure that out.

    So now, how to get D* to fix it. I'd hate to have them dropship an older-model HR. I really like the HR24.
     
  4. sigma1914

    sigma1914 DIRECTV A-Team DBSTalk Club

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    Sep 5, 2006
    Allen, TX
    Sometime LCD TVs can block signals. If my backlight setting is too high, it can affect other components getting the signal.
     
  5. Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Sep 27, 2006
    I also have a problem with my HR24. My universal remote doesn’t work with my HR24. However, it works great with my HR20. I fully troubleshot, still cannot figure it out. Here’s details if you’re interested: http://www.dbstalk.com/showthread.php?t=179648

    Someone else had the same problem as I, different universal remote.

    As for your issue, what about a full reset? Wipeout everything and start fresh. What about calling DIRECTV and asking for a new remote? Worth a shot. Good luck!
     
  6. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    Oh, that's just great. That's the problem I had with a new 23. Had to stand a foot away and it still didn't recognize the remote sig. Sent it back and put a 20-700 in it's place, same wiring, same remote and it worked perfectly. Now I have a 24-500 sitting in that same spot and this info kinda scares me. I like the 24, but I still have doubts about any HR except the 20-700s. I've only had the 24 for about a month and I've been hoping not to see posts such as yours.

    Rich
     
  7. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Dec 9, 2006
    Any "box" can be bad.
    "My HR24" works fine.
     
  8. patg25

    patg25 AllStar

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    Nov 12, 2006
    Speaking of Remotes; I got D* installed last weekend so I am still trying to set up the remote. Set it up for the TV, but the TV Input doesn't seem to do anything on the remote. Tried it on the other Receivers (3 HR 24s, 2 HD Receivers) and the TV Input doesn't work on any of them. I really like to not use my regular remote to switch to DVD.

    Any magic to make it work?
     
  9. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Dec 9, 2006
    select TV on the slider
    press mute & select [blinks twice]
    enter 960 [blinks again]

    "done"
     
  10. patg25

    patg25 AllStar

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    Nov 12, 2006
    Really?? Well, thanks. I would have never guessed that sequence. Unless you go on this forum which is great, how would you ever figure out that one?
     
  11. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Dec 9, 2006
    [read the manual, like I did to post this]
     
    1 person likes this.
  12. patg25

    patg25 AllStar

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    Nov 12, 2006
    I did - well, I went to the Index didn't find anything and than just skimmed through it. I think maybe tonight I take a close look.

    Thanks again
     
  13. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    "Real men" don't read manuals. :lol: :lol:
     
  14. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    Mine does too, but with my luck...

    Rich
     
  15. Mike Greer

    Mike Greer Hall Of Fame

    1,612
    15
    Jan 20, 2004
    Salt Lake...
    Your luck? What about my luck? Geez!

    I have noticed that my HR24 isn't quite as sensitive to the RF remote as my HR22s are but not too bad....
     
  16. Barry in Conyers

    Barry in Conyers Godfather

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    Jan 14, 2008
    Metro-Atlanta
    Maybe you have a different manual; the manual that came with my HR24-500's does not mention using 9-6-0 to enable the TV Input control function.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Now you made me go look in the manual that came with my HR24. [real men don't read manuals] :( :lol:
    The RC65RX seems to count on more of the self programing and onscreen instructions, than the earlier models and so the manual doesn't have as much information as with the earlier models.
    I was reading from the Universal RF Remote Control User Guide that I think came with my old RC32RF remote.
    The online copy is here: http://www.directv.com/learn/pdf/Remote_Controls/universal_remote_user_guide_new.pdf
     
  18. Barry in Conyers

    Barry in Conyers Godfather

    387
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    Jan 14, 2008
    Metro-Atlanta
    More information:

    Entering 9-6-0 to enable the TV Input function was documented in the manual that came with a RC64RB remote (maybe 18 months ago).

    Entering 9-6-0 to enable the TV Input function is also not mentioned in the manual that came with my H24.

    The "on screen" remote programming for my first HR24 did NOT include the information about entering 9-6-0 to enable the TV Input function (I found it here), however, the "on screen" remote programming for my second HR24 did include the 9-6-0 information. Both came from Solid Signal (about 3 weeks apart) and both came with 0x322.

    The "on screen" remote programming for my H24 (same order as the second HR24) did include the 9-6-0 information.

    Not confused? Try harder!
     
  19. patg25

    patg25 AllStar

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    Nov 12, 2006
    Neither one of my HR24s (3) or my H24(2) included any on screen information regarding the TV Input. I don't know what firmware version is in the boxes.
     
  20. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Well if you're not enough yet, you can always go to the DirecTV website and try the interactive remote control instructions. They too don't bother to tell you this.
    Use the pdf link [above] to get what you need.
     

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