Ok, I have a HR24-500 and I am not all that savvy with the language, but I'll try to explain what I have and hopefully you can tell me what I have to do. I currently have 2 coax cables going into the DVR. I have a slimeline 5 dish with a single cable running into the house. Not sure what happens after this, but I do have 2 coax cables running into the back of the HR24-500. If I want to get the HR34(actually the HR44 if available) would I need anything else so that the PIP would work on the HR34/44 (i.e. power inserter or a single line LNB?) Also, if I do upgrade to the Hr34/44, since I have the protection plan, could I have a tech come out for free to install the Genie and anything else that may be needed, like a single line LNB and/or the power inserter? Would the tech bring that stuff with him if needed, as part of the free upgrade?