In the last couple of weeks, I've gotten the chance to try a few brand new HR24-500 receivers. They all show the same video quality issues - blacks are not very black, colors look a little washed out, and any SD content viewed at 1080i original format is very jagged and not scaled correctly. There is also a slight underscan. The problems are with both HDMI and component connections. I've also tried different monitors and cables. The color/black level issue can be adjusted for, but the jagged SD is a pretty bad problem. I also got a new HR24-100 that locks up when fast forwarding or rewinding recorded content and totally loses sound when watching live TV and pausing, rewinding or fast forwarding. I've determined that the receiver does not like my Denon AVR-2807 receiver. Once I bypass and hook it up directly to my monitors, the lock ups seem to go away. But I want to use my Denon one of these days since it worked great with my HR21's. When I call their tech support, Directv just wants to replace the receivers. I've seen a few posts about all of these symptoms I've brought up here and on Directv's forums. I'm wondering if anyone can tell me how to make Directv aware and have them contact me to try to fix these issues?