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HR24 DECA Help!

Discussion in 'DIRECTV Connected Home' started by wildbill129, May 29, 2010.

  1. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    The DirecTV guys are here installing Deca. I have an HR24 that will not connect to the network. I know they do not need a DECA adapter on the HR24. Is there a configuration change that must be done to go from the old wired ethernet network to the DECA network?

    All my other receivers see each other on the DECA cloud. The HR24 will not see the other receivers.

    They are at a loss....any ideas??

    My setup: HR20-700, HR21-100, H24, HR24-500 the HR20/21 are on DECA adapters, the H24 and HR24 are not....
     
  2. Davenlr

    Davenlr Geek til I die

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    Rerun satellite setup, and let the box reboot.
     
  3. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    did that
     
  4. RunnerFL

    RunnerFL DIRECTV A-Team

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    Are they all using DHCP or have you set Static IP's? Check to make sure your subnet mask is the same on all.
     
  5. Davenlr

    Davenlr Geek til I die

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    That usually works. Might try switching the box from SWM3 to SWM5 (or vice versa). i.e. pick the wrong dish, then go back to the correct dish. After the reboot, go to network and restore defaults.

    If that doesnt work, I have no clue
     
  6. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    We just changed all the subnet masks to the same. It keeps giving an error that the ethernet cable is unplugged, which it shouldn't need....
     
  7. Davenlr

    Davenlr Geek til I die

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    Try having the Installer rehit the box with an authorization, or do it yourself from the DirecTv website.
     
  8. samrs

    samrs MANC DBSTalk Club

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    .....and shouldn't be pluged in.
     
  9. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    correct.....
     
  10. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    will give it a shot
     
  11. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Has this receiver [24] had the software updated?
     
  12. mrsdrgn

    mrsdrgn Mentor

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    Jan 20, 2010
    I have the same problem Installed HR24 with DECA and my HR24 did not network with the other receivers. My other receivers HR20-700 and H23-600 could not connect to the internet. Here is what I did and it worked. You have to network your receivers. Unplug the ethernet cable from your HR24 and reset it. This will create a coax network connection. But my problem is that I can't connect to the internet
     
  13. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    The ethernet cable was unplugged and we have reset it twice. all the other receivers see each other, just not the HR24....
     
  14. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    Yep....although that was done with my ethernet cable still in....could that be the culprit?
     
  15. Davenlr

    Davenlr Geek til I die

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    You need to get the box to forget ethernet. I would try redownloading the software, but before you do that, restore network defaults, and unplug the unit for about 10 minutes. When you plug it in, redownload the software.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    Shouldn't,
    Now these didn't like not being on a router with DHCP and setting the network to auto.
    I haven't reviewed all of your posts, but do you have a DECA + PI to bridge to your router?
     
  17. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    I got to throw a flag out here. Redownloading shouldn't do anything.
     
  18. Davenlr

    Davenlr Geek til I die

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    Sep 16, 2006
    He has tried resetting everything else though. This is the third time today someone has been unable to get the Hx24 to forget its connected via ethernet. Two of the three were resolved by rerunning satellite setup, one by rerunning network setup. This box really acts differently. Hard to give advice when there are so many different factors affecting the same thing.
     
  19. veryoldschool

    veryoldschool Lifetime Achiever DBSTalk Club

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    !rolling
    "All we need to do is"...

    Get these to wake up after their long nap. :lol:
     
  20. wildbill129

    wildbill129 Godfather

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    Dec 22, 2006
    We tried forcing a software download, didn't help. Now we are doing the "Reset Everything"

    I only had the HR24 for a few days, so I am not losing much....have to redo all my series links though...
     

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