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HR24 making loud noises

Discussion in 'DIRECTV General Discussion' started by n3vino, Nov 4, 2013.

  1. Nov 4, 2013 #1 of 15
    n3vino

    n3vino Godfather

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    Leon...
    D* is sending me a replacement HR DVR to replace the 24. What are the chances of getting a HR24? What kind of problems can I expect in swapping out the HR24 if they send an HR23 or HR22?
     
  2. Nov 4, 2013 #2 of 15
    gov

    gov Legend

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    Jan 11, 2013
    Smaller hard drives is the biggee.

    Boxes are very similar; you're looking at a mature product line that has experienced frequent software upgrades.

    All depends on the specific replacement you get. An HR24 on it's 4th refurb cycle might be less preferable than an HR22 previously used by granny in Oxnard California who spent more time playing bingo at the Legion Hall than time shifting Wheel of Fortune at home.
     
  3. Nov 4, 2013 #3 of 15
    peds48

    peds48 DIRECTV A-Team DBSTalk Club

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    with the exception of the HR21 and HR20, all of the HR2x has the same hard rive, 500GB and those has been EOL'ed
     
  4. Nov 4, 2013 #4 of 15
    trh

    trh This Space for Sale

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    Chances are you'll get another 24 (I've had 3 replaced and all replacements have been 24s). Of course I plugged one in and it immediately sounded like a jet engine ingesting a suitcase. Even with all that noise that the CSR could hear, she said 'it works'. Lasted about 45 days. When I had that one replaced, the $19.95 S/H was waived. Received yet another 24. Refurbished. Gov makes a valid point above.

    Watch all the shows you can on this unit and make sure you know all the SLs you have programmed. The inconvenience is when you have a show set that isn't airing right now; you have to remember when it comes back on to add it to your SL.

    Earlier models will need a DECA to attach. If you get a 22/23 w/o the DECA, call them back immediately and have them FEDEX one.
     
  5. Nov 5, 2013 #5 of 15
    Drucifer

    Drucifer New Member

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    NY Hudson...
    Do have Whole Home? If you do, they need to include all the DECA parts. If no DECA parts, sent it back.
     
  6. Nov 5, 2013 #6 of 15
    inkahauts

    inkahauts DIRECTV A-Team

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    You should likely get a hr24 replacement. DO you have mrv and deca?
     
  7. Nov 5, 2013 #7 of 15
    n3vino

    n3vino Godfather

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    Oct 2, 2011
    Leon...
    Thanks everyone for your responses. The unit just came in and it's an HR24-500. The case looks like new, but by looking closely at the front panel, it does not appear to be brand new. Manufacture date is 11/03/10, but then we have had the one we have now since Oct. 2011. I'll hook it up tonight and see how it works. I do have whole home. In addition to this one, I have a genie, and two HD25's. Thanks folks
     
  8. Nov 5, 2013 #8 of 15
    BobStokesbary

    BobStokesbary Legend

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    Glad it all worked out OK for you. I recently had my HR24-100 go crazy with locking up while playing back recorded material. D* told me they would try to replace with same type, but could not guarantee. My replacement arrived the next day and it too was an HR24-500. I couldn't be happier.

    For giggles you may want to track your return shipment. Mine sat in the local post office from Wednesday to Saturday before they shipped it out and took another four days to get back to Texas. Since I dropped it off at the post office I kept trying to track it at the USPS website. Nothing. It turns out that the tracking number they give you is for FedEx. You can follow it there. I only tracked it to be sure it got there since the penalty is rather stiff if you do not return the receiver.
     
  9. Nov 5, 2013 #9 of 15
    trh

    trh This Space for Sale

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    NE FL
    DirecTV says they can't guarantee a specific receiver because they (the HR2*) units are all considered the same. Multiple people have said their system doesn't know the difference.

    Yet when it comes time to replace an HR24, the system has the ability to ensure the same model is sent.

    Bob -- on your tracking: Usually if you type the tracking number directly into Google, it knows the difference between USPS, UPS and FedEx and takes you to the proper site.
     
  10. inkahauts

    inkahauts DIRECTV A-Team

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    Nov 13, 2006
    I do believe that is because of built in deca vs not built in.
     
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    I can't begin to imagine what I would do if they sent me a 22-100 instead of a 24. I know I'd get a 24 pretty quickly. But, truthfully, I can't imagine that happening. I've been well treated by D* since '08. Before then, it was a nightmare.

    Your point about the Decas being built into the 24s is good. That would make them "functionally unequivalent" to the rest of the two tuner sets. Not that D* would acknowledge that.

    Rich
     
  12. billsharpe

    billsharpe Hall Of Fame

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    Southern...
    In DirecTV's view I suppose a Timex and a Rolex are "functionally equivalent." :eek2:

    So are Kia and Rolls Royce.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Bill, I gotta admit I think a Timex and a Rolex are functionally equal. But I'm not big on jewelry and having a watch worth thousands of dollars that performs the same functions as a fifty buck Timex makes no sense to me.

    What D*'s done with the equivalency thing is convince thousands, perhaps millions of folks that a 22-100 is somehow the same as a 24. Or any 21 series DVR is the equivalent of a 20-700. I just don't think that's fair. But, if you keep repeating the same lie over and over, people will accept it as truth. So really, all D* has done is take advantage of human nature. That seems to be what all retailers do. Caveat emptor.

    Rich
     
    1 person likes this.
  14. damondlt

    damondlt New Member

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    Newfoundland...
    While I do agree with most of your statement, to be fair Directv also gave out lots of HR24's in place of HR22-23s.

    I would say its about 50/50.
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Agreed, you have to give them credit for that. I've talked to many folks at D* since the 24s came out and they all agreed with my opinion of the 21 Series. Well, I shouldn't say all of them, I should say all of the people I talked to since the 24s came out that understood what I was talking about agreed with my opinion.

    Rich
     

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