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HR24 Software Update Message

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Jnipz, Oct 19, 2011.

  1. Jnipz

    Jnipz Cool Member

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    Jul 21, 2010
    I keep getting a pop up message about a software update every 24 hrs on my HR24-100. The strange thing is, when I try and select "ok" or "cancel" it won't select either. I have to wait 30 seconds for the message to go away. I think the message says the version is 00135, which doesn't look like a traditional version name.

    Has anyone else seen this and is there something I can do to remedy this?
     
  2. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I would call customer service on this. You're right, that is not a normal version. Perhaps one of the flags on your account is not set properly.
     
  3. harsh

    harsh Beware the Attack Basset

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    Salem, OR
    Is that a version number or a message ID?
     
  4. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Post a picture of the message and a picture of Setup/test screen.
     
  5. Jnipz

    Jnipz Cool Member

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    Jul 21, 2010
    Version
     
  6. Jnipz

    Jnipz Cool Member

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    Jul 21, 2010
    I did, they had no clue....that is why i'm here with the experts
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Well, let's try some common diagnostic steps. Have you rebooted? If so, try unplugging it for six hours and see what happens when you bring it back up.
     
  8. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    Are you sure it DirecTV and not your television? I seem to remember from another thread here, that it was the TV.
     
  9. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Jun 18, 2006
    I hadn't thought of that. Good call...
     
  10. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    Didnt we just see a post by someone else related to this exact update version on a samsung tv as well? The reason you cant clear the message is its coming from your tv, use the tv remote to select that message and clear it.
     
  11. Jnipz

    Jnipz Cool Member

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    Jul 21, 2010
    I never thought of it being the TV. I will try that, Thanks!
     
  12. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Anyway, next time (or now) - do yourself a favor - asking such and post PICTURES !
     
  13. wahooq

    wahooq DBSTalk Club DBSTalk Club

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    Oct 19, 2011
    Tulsa, OK
    Yes that is a software download for samsung....nothing to do with the receiver.....you have to use the manufacturer remote to accept it let it download and all will be good
     
  14. litzdog911

    litzdog911 Well-Known Member

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    Mill Creek, WA
    It's your TV, not your DirecTV DVR.
     
  15. Jnipz

    Jnipz Cool Member

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    Jul 21, 2010
    Thanks guys. It's all better now
     
  16. Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    So fill in the details.
     
  17. CCarncross

    CCarncross Hall Of Fame

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    Jul 19, 2005
    Jackson
    It was a firmware update message being displayed by his tv, not his dvr.
     
  18. P Smith

    P Smith Mr. FixAnything

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    W.Mdtrn Sea
    Where is the picture ?
     

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