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HR24's out and about.

Discussion in 'DIRECTV - H24/HR24 Field Trial (private)' started by ndole, May 3, 2010.

  1. itzme

    itzme Hall Of Fame

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    So did DTV call you? I wonder how long of a duration is needed for my 43-070 error before they'll call me? After 2-3 yrs I've notice my signal problem is likely tree related. I get the error when leaves are on trees, and no error in the winter. I couldn't tell if it was a tree on my property or distant ones, but I trimmed mine and still get the error. My dish may need raising. I hate that cause I use a broom and 2 pole extensions as it is and can barely brush off snow in the winter.

    On a side question, test channel 9961 gives me searching for satellite 771 errors, should it? And is this a problem, my 103(s) Signal strength shows all 0s except...

    17-24: 0 92 0 0 79 87 0 0

    99(s) shows

    1-8: 42 85 0 0 55 - na
    9-16: na na na na na na 91 80

    I've never been really sure how to diagnose sat strength issues, but I don't think I've lost channels from it.
     
  2. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I was called (twice over two weeks actually). I then returned the call and a service call was set up.

    There is nothing preventing you from calling a CSR to report any signal level issues.

    Please note that the 99 levels you reference are not necessarily any problem, as a number of those transponders are territory-specific. Your 103 signal levels are low (those under 80 especially).

    I was told my my service guy that he expects nothing less than a "90" for 103 - I now get 95+ on all transponders for the 103 sat. It's also important to note that low signal levels can also cause HD DVRs to think there is a problem, and reboot or do other strange things based on that.
     
  3. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    But... if someone is coming to the house, maybe it's not a bad idea to put that HR24 in the closet for a little while. It's the easiest way to avoid... issues. If the tech asks about another receiver, tell him it's not hooked up right now.
     
  4. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Very true - although my service tech never even saw any of my receivers....nor asked about them....he verified the new Dish results via my Slingbox from my laptop...

    You're right...no sense in "sharing anything" on the HR24's...

    His focus was 90% on the Dish and cabling itself (outside)...9% on the SWM setup...and 1% on the final verification that things were running properly.
     
  5. itzme

    itzme Hall Of Fame

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    I hear ya. That is one of the issues that has been preventing me from calling. That and a concern about not having the Protection Plan, and not wanting a contract extension. Since I'm not having the reboot issues or losing channels (that I've noticed) I can hold off 'til after the field test.

    Hey, I may need to re-think that if I have problems getting the new D12 HD lineup. :grin:
     
  6. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    In my case it was a non-issue, but to Stuart's point....they come to the house with a list of your equipment anyway...so they theoretically know what you have when they show up.

    Waiting until the HR24-100 period is over is certainly a "safe" alternative.
     
  7. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    That is not true. Their list will likely not include the "friendly" names of your receivers, only the models. I don't know about the HR24-100 crowd but my HR24-500 is listed in my equipment list as an HR22-100.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Wouldn't "the list" match your online status [with fake model for the field trial unit]?
     
  9. Herdfan

    Herdfan Well-Known Member

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    Teays...
    Ironically, it is listed as a HR24-500. :lol:
     
  10. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Not surprising. That machine type is now in the system, so I'm sure it's ok to use.

    Oh, the poor techs. The few times they've come to my house, there hasn't been a single "properly" labeled piece of gear.
     
  11. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Mine showed up on his list as an HR24-500 (I saw the list)....but honestly....he was totally uninterested about any of my units or the model numbers.

    That said, I think your recommendation to either not have it connected at the time, or else wait until after the trial eliminates all question.
     
  12. j2fast

    j2fast Godfather

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    My HR24-100 is listed as a -500 and my H24-700 is shown as a H21-100.
     
  13. Steve

    Steve Well-Known Member

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    Lower...
    If he didn't visit the boxes and re-run sat setup to tell your boxes they are now connected to a 3-LNB dish instead of a 5-LNB dish, he may have been remiss. You may have trouble with GUIDE data. The boxes may still look to pull it down off 119 (or 110... I forget which).
     
  14. RAD

    RAD Well-Known Member

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    Dripping...
    That's how my HR24-500 is listed but I'm not going to call and get it changed until they start charging the mirroring charge, I think there's one month left before the free period is over.
     
  15. Sixto

    Sixto Well-Known Member

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    That a good question. How will our HR24-500's get updated in the system?

    Mine shows HR21-100.
     
  16. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    He did it on one of the other boxes, and I did it on the rest.

    No problems here - all worked fine and the guide data as well.
     
  17. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Well, I have field trial receivers that were never updated. It doesn't matter really. They're owned, DIRECTV will never ask for them back. I've sold a few of them and as far as I know there was never a problem activating them even though they weren't in the system properly.
     
  18. say-what

    say-what Active Member

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    Well my HR23 is still listed as an HR21 and that's been like that for a year and half - I don't think it matters since its the RID and Access Card # that's important.
     
  19. Sixto

    Sixto Well-Known Member

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    If we did what to update the profile, best we do that directly with DirecTV?

    Just want to eventually get the HR24-500 correct, since it will reflect DECA support, and also in case of any replacement need in the future (with the protection plan).
     
  20. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    For those who are concerned about that after the trial ends, ask me privately and I'll see what can be done.
     

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