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HR24s super slow then recover with reboot

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by ddingle, Oct 25, 2010.

  1. Oct 25, 2010 #1 of 103
    ddingle

    ddingle AllStar

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    We have dozens of HR24s installed for clients. Recently I have been noticing slow response on several of them. Almost unusable. Push a button and the response is 20 seconds later. A RBR fixes the problem at least temporarily.
    I just rebooted an HR24 on at a customers home this afternoon. We are controlling these with RS232,but that doesn't seem to be the issue. The unit will show the channel number with banner information for the channel for 20 or 30 seconds and then will finally switch channels. So it gets the commands,but cant seem to follow through.
    Not sure what the software version is but if anyone has insight into the problems I would appreciate it.
    Thanks
     
  2. Oct 25, 2010 #2 of 103
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    So which firmware version are those all running?
     
  3. Oct 25, 2010 #3 of 103
    ddingle

    ddingle AllStar

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    I am not sure,some are in a project in Florida and the other one is here in Minnesota. The problems were about the same time. Late last week and early this week.
    I wonder if it is a response to an update? I read somewhere HR24s don't come back to life properly after an update.
     
  4. Oct 25, 2010 #4 of 103
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Not sure where you read it...but never heard that anywhere.

    The reason I asked is that units coming right out of the box tend to have dated firmware in them...so one of the first things to do once installation is successfully completed is to update the firmware to the most recent version...something that often resolves "hiccups".

    I have a friend who runs a restaurant with 11 HD receivers and an HD DVR, and he indicated several units were having various issues. After checking...I determined most were running old firmware. Updating them resolved all his problems.
     
  5. Oct 25, 2010 #5 of 103
    ddingle

    ddingle AllStar

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    Thanks for the input! Shouldn't they update all by themselves? It is funny that these HR24s installed months apart exhibited the same problem in the same week.
     
  6. Oct 25, 2010 #6 of 103
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Eventually, updates are indeed pushed out to all HD DVRs as they are released, but the time between those varies - sometimes months apart.
     
  7. Oct 25, 2010 #7 of 103
    bt-rtp

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    I have the same problem with my HR24-500 and software version 0x412. It seems like the software has a memory leak. A reboot resolves the slowness, but eventually it comes back again.
     
  8. Oct 25, 2010 #8 of 103
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I might direct you to look at this thread....0x412 is not the most recent National firmware version for the HR24 (a newer on release 9/22/10).

    http://www.dbstalk.com/showthread.php?t=184299
     
  9. Oct 25, 2010 #9 of 103
    Richierich

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    Well, I have 0X412 on 3 HR24-500s and None of them experience any Slowness or Sluggishness at all.

    Have you tried unplugging one or two of the units for 30 minutes and then plugging them back in. If this works then maybe you are experiencing "Static Electricity Buildup" which can cause a host of problems.

    Have you checked to make sure all DVRs are Properly Grounded?

    Just a couple of thoughts as the Software is definitely not the Issue or mine would be Slow also.

    I would look first at Environmental Issues.
     
  10. Oct 25, 2010 #10 of 103
    David MacLeod

    David MacLeod New Member

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    last week there was a day I saw this, did not reboot and after an hour was ok. I did not get time to report/look into it but I suspected a guide data issue.
     
  11. Oct 25, 2010 #11 of 103
    Richierich

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    Sometimes they have to be Rebooted Twice within 30 minutes to Flush out Bad Guide Data so maybe that could solve his problem.
     
  12. Oct 25, 2010 #12 of 103
    bt-rtp

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    My grounding is good. I'll try the two reboots tonight. Thanks,

    GO NOLES !!!
     
  13. Oct 25, 2010 #13 of 103
    Richierich

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    Yes, you would know about Grounding Issues and Static Electricity Buildup as I have read alot of your posts about these issues.

    However, doing the Second Reboot after the First within 30 minutes seems to Flush Bad Guide Data that can Hang Up the Processor and Slow It Down!!! :)

    Yes, GO SEMINOLES!!! :hurah:
     
  14. Oct 25, 2010 #14 of 103
    armchair

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    I've seen this in the issues thread going back but don't know when it started on the 24s. Slowness is duplicated by bringing up TV APPS while tuned to a scoreguide enabled channel in live mode (no delayed buffer). Posters noticed a slowed guide (bringing up and dismissing). List, VOD and some menu functions also slowed. Reported temporary fix is to go back to a live scoreguide enabled channel and wait for the scoreguide logo to pop-up. Speed returns.

    The slowness is not excessive but the dismissing of those screens is noticeably slowed and a mostly blue background with small TV PIG lingers. I just tested this again and it seems to only apply to live TV on the scoreguide channels duplicating the slow response as well as restoring the UI speed (temporary work-around).

    The scenario can be avoided by not utilizing TV APPS on live scoreguide enabled channels. Alternate work-around would be to return to live scoreguide enabled channel and wait for logo pop-up. Beats the menu-restart and potential guide cache dump if forcing multiple restarts within 30 minutes.
     
  15. Oct 25, 2010 #15 of 103
    Barry in Conyers

    Barry in Conyers Godfather

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    0x412 is the current NR for HR24-500's.

    For some reason, there are no release notes, issues thread or discussion thread.
     
  16. Oct 25, 2010 #16 of 103
    hdtvfan0001

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    Hmmm...this thread has the HR24-500 listed with 0413, and the first post IS the Release Notes...

    http://www.dbstalk.com/showthread.php?t=184300
     
  17. Oct 25, 2010 #17 of 103
    Mike Greer

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    I have three HR24-500s with 0x412. All three are having trouble until I reboot or they reboot themselves. One has 30% free, one has 50% free and the last has 83% free.

    They all are doing one or both of the following:

    While scrolling down my playlist the screen starts to scroll then it just stops for 10-15 seconds or so. Any remote buttons pushed are ‘remembered’ and play out after the 10-15 seconds pause.

    -or-

    After watching a recording the remote appears to be non-responsive on the screen but the lights on the front of the DVR flash. Sometimes it can take 20-25 seconds before anything changes on the screen and then once again all the buttons I’ve pushed are played out when it finally comes back to life.

    Doesn’t appear to have any pattern to it other than restarting the DVR will fix it for somewhere between 4 days and maybe 9 days but then the trouble returns. Sometimes the DVR will just restart on its own and all is well again.

    I don’t bother with media share because for some reason it’s in a permanent ‘testing’ phase using any of DirecTV’s receivers.

    Needless to say that after spending $600 to get three of these things I’m not very happy that we’re headed down the POS HR22 route again! Come on DirecTV – get it together!

    Until the 0x412 update came around the only troubles I had is the caller ID, audio troubles (like everyone else) and the jump back out of FFWD is all out of whack when using WHDVR (This isn’t an HR24 problem – looks like all the DVRs have this trouble!).

    Give me a break – I intentionally over-paid so I could finally be rid of the bull and now the bull is creeping in to the HR24s. Do DirecTV engineers use their own stuff?
     
  18. Oct 25, 2010 #18 of 103
    Barry in Conyers

    Barry in Conyers Godfather

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    Parts of that thread are incorrect. 0x413 does NOT apply to HR24-500's.
     
  19. Oct 25, 2010 #19 of 103
    Mike Greer

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    Yep - according to Doug's list 0x412 is the latest for the HR24-500.

    http://www.redh.com/dtv/
     
  20. Oct 25, 2010 #20 of 103
    ddingle

    ddingle AllStar

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    Of course my client with 7 HR24s in Florida has no idea what is causing the slowness.It is not a mild problem either. The tendency is to blame our remote systems. Luckily they(Mr. and Mrs.Client) are understanding. It must be frustrating to many users.
     

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