Two months ago after Directv put the ads on the guide between the channels I started having problems with my pause and fast forward (not sure if it had anything to do with the ads being new, but that's when it started). You would change to a channel and couldn't pause for 15 seconds. Once paused, you would hit play again and it would jump back 15 seconds. Directv sent me a new receiver and guess what.. no fix. They even paid the local directv guys to come out and look at it and they said "I don't know why it's doing that". They brought three guys in my living room, reset the box and while the box was resetting (which I could have done myself) the directv guy says to me as it's loading the guide that "mine does this everytime I turn it on"... referring to the guide reloading and taking 5 minutes. Nice. The guy that is there to help me fix mine has issues with his own that he can't fix. They really needed three idiots to come out and waste my time to tell me this. Anyway, they said "can't help you". So I went on just dealing with the pause problem. Well, I got the new update. This is the second time the box reset this month and recording were lost. OK, I'll deal with that I thought. Well after yesterdays update I notice my locals video is skipping and a line going down the screen. 40 minutes on with the "tech support", he states "we'll need to escalate the issue". So I say, "right now" and he says "no, they will call you.... it can take up to 2 week." So I have no locals. I complain and he takes off 15 bucks in the next three months. Anyway, I'm hating Directv and am going to try to get out of my contract and possibly try to call corperate office. I don't know if they even realize the joke of what directv is now. It never used to be this way. I've had Dish Network 6 years ago and have had nothing but good things from them.