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HR2x Lockup Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.

Did your HR2X require a restart/rbr on 10/6? (Thanks to Ken S for the poll)

  1. Yes, all of my HR2x required a restart/rbr.

    0 vote(s)
    0.0%
  2. Yes, some of my HR2x required a restart.

    1,955 vote(s)
    87.8%
  3. No, all of my HR2x were operating properly.

    211 vote(s)
    9.5%
  4. Restart/RBR didn't work I have to call DirecTV for help

    61 vote(s)
    2.7%
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  1. Oct 6, 2008 #481 of 1578
    gmrubin

    gmrubin Cool Member

    11
    0
    Jan 24, 2008
    after pushing the RBR, I held down both the "power" button on the receiver and the "select" button simultaneously, all blue lights came on and it started its reset thing..
     
  2. Oct 6, 2008 #482 of 1578
    DarkAudit

    DarkAudit Godfather

    318
    0
    Sep 10, 2007
    I thought there was a problem with the remote here, too. Difference is, I came into the living room this AM to find a big hairball hwarfed onto the remote. :eek2:
     
  3. Oct 6, 2008 #483 of 1578
    mikeandaiden

    mikeandaiden New Member

    3
    0
    Oct 6, 2008
    You suggestion that the remote may be the only non-responsive component was something I thought of right away...and such was not the case. None of the buttons on the front of the unit were operational (requiring a hard reboot / power cycle). I suspect that most of us would press a few buttons on the front of the unit before just rebooting, but that is just a supposition on my part.
     
  4. Oct 6, 2008 #484 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Los Angeles
    Just saying changing one vote in this poll is pointless .. the evidence is already overwhelming, is is not? :)
     
  5. Oct 6, 2008 #485 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    If you need to reboot .. go for it ..
     
  6. Oct 6, 2008 #486 of 1578
    ruthiesea

    ruthiesea AllStar

    74
    0
    Dec 5, 2006
    If anybody actually read my last post on this subject in another thread, I apologize. I shouldn't write stuff when I'm frustrated.

    A big thank you to Doug Brott, a real SUPER moderator, for posting the information on the status of the problem.
     
  7. Oct 6, 2008 #487 of 1578
    mikeandaiden

    mikeandaiden New Member

    3
    0
    Oct 6, 2008
    By the way....sorry to be ignorant here, but what is CE?
     
  8. Oct 6, 2008 #488 of 1578
    rudeney

    rudeney Hall Of Fame

    4,266
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    May 28, 2007
    Actually, the moderator’s do “no” a lot – they tell us “no” political discussion, “no” CE discussion in the main forums, “no” calling each other names… :lol: :D (Sorry, Ken, I couldn’t resist it!)
     
  9. Oct 6, 2008 #489 of 1578
    DarinC

    DarinC Hall Of Fame

    1,183
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    Aug 31, 2004
    Yes, perhaps it's not locked up. It's just not responding to the remote. Or the front panel buttons. And it's not changing channels and capturing shows it's set up to record. Perhaps it's happy on the inside, it just can't communicate that to us. When a DVR is in a coma, does it still hear our requests? ;)
     
  10. Oct 6, 2008 #490 of 1578
    spartanstew

    spartanstew Dry as a bone

    12,561
    61
    Nov 16, 2005
    Wylie, Texas
    That's the same thing.

    They are the same thing.

    If your unit was in standby, it will be locked up and won't display anything. If it wasn't in standby, it will show a picture from the current channel, but it's still locked up.
     
  11. Oct 6, 2008 #491 of 1578
    eaddict

    eaddict Cool Member

    11
    0
    Aug 18, 2007
    The HD DVR locked up. Would not do a reset so I had to power cycle it. When it finally came back ALL recorded programs are gone. ALL programs we had set up to record are gone. The guide is WAY off. After spending an hour on the phone with DirectTV we get $5 off for the next three months for our troubles.

    June 2009 our contract is up. And we are leaving.
     
  12. Oct 6, 2008 #492 of 1578
    DarinC

    DarinC Hall Of Fame

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    Aug 31, 2004
    Ah, I was applying your response to the wrong portion of his post. :eek:
     
  13. Oct 6, 2008 #493 of 1578
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    This was not a software upgrade test ..
     
  14. Oct 6, 2008 #494 of 1578
    Chunkdog

    Chunkdog New Member

    8
    0
    Aug 31, 2008
    I appreciate the info, but that did not work for me either. I am on hold now with Tech Support.
     
  15. Oct 6, 2008 #495 of 1578
    David MacLeod

    David MacLeod New Member

    5,689
    0
    Jan 29, 2008
    cutting edge release. look at the cutting edge forums for more info, pretty enjoyable program. we get to break our stuff first :) actually, been pretty good to me.
     
  16. Oct 6, 2008 #496 of 1578
    Steveknj

    Steveknj Icon

    932
    0
    Nov 14, 2006
    I also had to rbr my HR21-100. Interestingly, I flipped to my list and two shows I recorded over night both recorded way beyond their schedule. One recorded more than 9 hrs and one recorded more than 7. Luckily i was home and watched them or tonight I would have been in trouble and ran out of space.
     
  17. Oct 6, 2008 #497 of 1578
    ziggy29

    ziggy29 Icon

    691
    2
    Nov 18, 2004
    San Antonio DMA
    Hopefully we'll find out what it is -- as a post-mortem after it's fixed. Fix it first, THEN find out what went wrong and explain it.
     
  18. Oct 6, 2008 #498 of 1578
    tknopf

    tknopf Mentor

    30
    0
    Sep 12, 2004
    I have 2 HR20-100 receivers and 1 HR21-200 receiver. All 3 didn't respond to a red button reset this AM around 6:30 CST. I unplugged the all three from the wall outlet to do a hard reset. The HR21-200 responded immediately, but the 2 HR20-100 units required me to unplug and plug in 3 times before a reboot would occur. I did wait more than 5 minutes between each attempt. All 3 were working after about 15 minutes. THEN....the same thing happened again around 12:15 CST. All 3 locked up and needed hard reboots. Just 1 of my HR20-100 required a second unplug before rebooting. All is well now...I think. I got off the phone with customer service. I have the Protection Plan(for what it is worth) and was transferred to tech support. I had 2 different automated messages stating D* was aware of problems with all of the HD DVR's. When talking with a tech support person, they wanted to schedule a service call...WHY????? The problem is on their end, that is VERY obvious. She had me check all of my connections and my multiswitch. I finally told her that I had to get back to work. I still have a service call scheduled, but will cancel it. She said I should be getting a call back from their Tech Team to ask me if my service is working properly sometime tonight or tomorrow. We shall see......
     
  19. Oct 6, 2008 #499 of 1578
    blucas95

    blucas95 Legend

    147
    1
    Sep 26, 2006
    Hope this is cleared up by 8:00 tonight. BIG TV night in my house. If it locks us between 8:00 and 11:00, the wife will NOT be happy... ;)
     
  20. Oct 6, 2008 #500 of 1578
    Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    Apr 1, 2007
    Have you tried unplugging the unit for 15-20 minutes??
     
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