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HR2x Lockup Discussion

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.

Did your HR2X require a restart/rbr on 10/6? (Thanks to Ken S for the poll)

  1. Yes, all of my HR2x required a restart/rbr.

    0 vote(s)
    0.0%
  2. Yes, some of my HR2x required a restart.

    1,955 vote(s)
    87.8%
  3. No, all of my HR2x were operating properly.

    211 vote(s)
    9.5%
  4. Restart/RBR didn't work I have to call DirecTV for help

    61 vote(s)
    2.7%
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  1. Oct 7, 2008 #1261 of 1578
    man_rob

    man_rob Hall Of Fame

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    Feb 21, 2007
    While my HR20 did experience the glitch yesterday, I still think it's a solid device. I've had no major problems (no more major than that of my Tivo, which I still have and use.) in over a year. I'm quite happy with it. The DirecTV DVR records what I want, (I've been having a heck of a time getting my Tivo to record one particular season pass. I've moved the show to the top of my priority list, and it still won't record the show unless I go through and manually set it up to record.) and HR20 records quality, virtually glitch free HD video and sound. I'm quite fond of the box.
     
  2. Oct 7, 2008 #1262 of 1578
    RCY

    RCY Godfather

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    Nov 16, 2005

    What about the black/grey/no recording issue? I've seen many posts on that thread and not much in the way of solutions offered. Any insight on that issue?
     
  3. Oct 7, 2008 #1263 of 1578
    man_rob

    man_rob Hall Of Fame

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    It's probably not an issue for the majority of the users. I've never had a single black/gray, no recording issue, and I've had the box well over a year.
     
  4. Oct 7, 2008 #1264 of 1578
    Syzygy

    Syzygy Hall Of Fame

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    Dec 5, 2005
    Boy, does that ever beg for a response!

    Perfection: Far, far away.
    Progress: Hardly even visible -- on the bugs, design goofs and features that really matter. (But hey, it looks like they're making great progress on Widgets and 1080p VOD!)
     
  5. Oct 7, 2008 #1265 of 1578
    Ravens96

    Ravens96 Cool Member

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    Jan 15, 2007
    The noise is negligible. I'm only able to notice any noise if the room is completely quiet and I'm standing directly next to the unit, and even then, it's barely audible.
     
  6. Oct 7, 2008 #1266 of 1578
    bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Yet my H21, non DVR, was also locked up as were other non DVRs out there. Hmmmm....
     
  7. Oct 7, 2008 #1267 of 1578
    bonscott87

    bonscott87 Cutting Edge: ECHELON '07

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    Hmmmm, official info posted here (it's even on the home page): http://www.dbstalk.com/showthread.php?t=141667

    In which it is said:
    Thus, clearly, it's a problem in the data transmission (may not be guide data).

    Sure, the receivers didn't handle the error well but it effected more then the HR2x series.

    All older receivers were unaffected because it was probably in the part of the extended data that older receivers like the DirecTivo's and Ultimate TVs just ignore as if it wasn't there.
     
  8. Oct 7, 2008 #1268 of 1578
    bonscott87

    bonscott87 Cutting Edge: ECHELON '07

    9,809
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    Yes, they (and other legacy receivers like the Ultimate TV) all ignore the extra data bits that are sent to all modern receivers like the H20/21 and HR2x series. Remember about a year ago there was an update to the Ultimate TV (which haven't received one in what, 4 years?) and also an update to the DirecTivos? That was basically so they wouldn't crash on the new data information DirecTV wants to send down (to do things like Channels I Receive). About 2 years ago they turned on this extra data and the DirecTivos all locked up and went bonkers for about 2 weeks and they had to back out of that. They then had to work with Tivo on an update to them so they would ignore/not go bonkers on that new data.

    And speaking of when the DirecTivo's all went bonkers, where was the 65 page thread at that time that the DirecTivo's all crashed while the HR20's didn't? Hmmmmmmm..... ;)

    Please, don't get me wrong. This whole thing sucked and DirecTV should get dinged for this. But this time it wasn't a specific HR2x fault (just like the DirecTivo problem a couple years ago wasn't a problem with the DirecTivos).
     
  9. Oct 7, 2008 #1269 of 1578
    rawilson

    rawilson AllStar

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    Oct 9, 2007
    It might be getting closer, but it will never be closer than a speck on the horizon without DLB.
     
  10. Oct 7, 2008 #1270 of 1578
    Jeremy W

    Jeremy W Hall Of Fame

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    :lol: Yeah, right. Maybe to you, but not in reality.
     
  11. Oct 7, 2008 #1271 of 1578
    exieramos

    exieramos Cool Member

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    May 17, 2007
    Thanks for the award Bill! I just thought I'd visually spice up and hopefully lighten the mood of the thread a bit with the animated emoticons and post more of how I experienced the event instead of just-yeah, my HR20-700 was unresponsive and I had to do a hard reboot...blah...blah...blah. The posts I was reading late last night were getting too monotonous and I didn't want to fall asleep yet! :lol:

    I've had my HR20-700 for almost 2 years now and sure I've had like maybe 3 or 4 events that required a reboot over that time period, but overall, I love my HR20-700!
     
  12. Oct 7, 2008 #1272 of 1578
    paragoat

    paragoat New Member

    7
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    Jun 14, 2007
    Hello, both my HR21-700 and HR21 -100 rebooted at the same time yesterday at approx 4pm PST.

    The HR21 had locked up earlier in the day and needed a RBR.

    This morning 10-7, the HR-20 was locked up and needed a RBR,

    Is this over yet?

    Thanks,
     
  13. Oct 7, 2008 #1273 of 1578
    Jeremy W

    Jeremy W Hall Of Fame

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    It appears to be.
     
  14. Oct 7, 2008 #1274 of 1578
    tbh999

    tbh999 Mentor

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    Dec 10, 2005
    To each his own. I'm NOT going to bash the HR2x, I do have two of them and have had them for over a year. However, not a week goes by that my wife doesn't complain about how the HR-20's aren't as reliable as the Tivo's.

    There are features that I like in the HR-20's like the Caller ID, the picture in picture and the increased speed of the user interface. But, the show stoppers are the lack of dual live buffers (DLB), the 50 show SP limit and the poor recording reliability (I simply think that Tivo have a more robust recording algorithm). One reason that I jumped to the HR-20 is the promise of multi-room viewing (MRV), which apparently is vaporware at best.
     
  15. Oct 7, 2008 #1275 of 1578
    rawilson

    rawilson AllStar

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    Oct 9, 2007
    I see, so you believe the unit is close to "perfection" when the longest running discussion about it (other that it's instability, I guess) is a recurring poll where the majority of responses want the removed functionality back? Wow, if I treated my customers that way, I'd be fired. Of course, I'd never be able to "upgrade" my users to a new version with widely used function removed...and then force them to pay for it for two years or pay a penalty. Exactly what reality are you referring to?

    As for my earlier remark, it was my opinion...and MY reality.
     
  16. Oct 7, 2008 #1276 of 1578
    RCY

    RCY Godfather

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    Nov 16, 2005
    What problem with the DTivos two years ago? I never had one. ;) (Sorry, I hear that one all the time with respect to the HR2x issues, couldn't resist.)
     
  17. Oct 7, 2008 #1277 of 1578
    Lee L

    Lee L Hall Of Fame

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    Well, my recollection was that there was a multi page thread was over at TiVO community. People were definitely upset about it.

    Interesting is that the common denominator in all these issues is DirecTV's guide data and an apparent lack of testing the results of changing. To me that is the part that stings the most. How in the heck did they get what they did Monday through any sort of testing? 95% plus of people here reported issues. Sure seems likely that if they tested it, somethign should have popped up.
     
  18. Oct 7, 2008 #1278 of 1578
    rahlquist

    rahlquist Hall Of Fame

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    There is the problem, it was bad data by all counts, D* like most companies probably doesn't test DATA. They expect the code to be able to handle it. Evidently much like any technology company they had an unforeseen. It happens, you see the results of that every Tuesday from Microsoft.

    Whatever bug let the data crash the boxes is likely under high scrutiny now and there will likely be a code fix to prevent this in a future release.
     
  19. Oct 7, 2008 #1279 of 1578
    paragoat

    paragoat New Member

    7
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    Jun 14, 2007
    I will continue to post, if they continue to lock up. Thanks
     
  20. Oct 7, 2008 #1280 of 1578
    jjohns

    jjohns Godfather

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    Sep 15, 2007
    Maybe their freebie quality assurance folks - the HR20 owners who complain about these issues to dbstalk.com, who in turn take it to their secret buddies at DirecTV, whom they are so close to (but not too close) - have decided they are getting tired of this charade.
     
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