While my HR20 did experience the glitch yesterday, I still think it's a solid device. I've had no major problems (no more major than that of my Tivo, which I still have and use.) in over a year. I'm quite happy with it. The DirecTV DVR records what I want, (I've been having a heck of a time getting my Tivo to record one particular season pass. I've moved the show to the top of my priority list, and it still won't record the show unless I go through and manually set it up to record.) and HR20 records quality, virtually glitch free HD video and sound. I'm quite fond of the box.