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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by DFWHD, Oct 6, 2008.
At least you didn't use the word "demand".
I guess I’m just grumpy because I’m on my third HR20-700 in less then 22 months. Had multiple black recordings in August and the RBR did not Fix them then, DirecTV keeps telling me there getting closer to fixing all that is rotten about these units. I have been one of the unlucky users of said unit and just vented in the wrong way.
Typical case of diminished expectations.
say-what seems to be assuming that no complaints exist unless they're posted in a forum like this one. Obviously, many D* subscribers are complaining directly to D* and to their friends, neighbors and co-workers rather than posting in DBSTalk or AVSForum. Some of them, not finding anyone willing to listen to their complaints, merely steam in silence. Just think how the membership of this forum would expand if everyone who was unhappy with D* had a web-enabled computer and came here to vent!
That's so outlandish a statement that I'm left (almost) speechless.
What kind of answer do you want. Does Microsoft for example give you a straight answer when your PC gets a BSOD. Stuff happens..... sometimes there isn't s simple answer or explanation to a technical issue. Or maybe it has to do with proprietary info. Who knows..... but the sun still does rise every morning.
if ever a thread needed to be locked.
You mean thread.
yup, I'll edit that right now
I work around electronics and computer equipment all day.
Glitch is more than acceptable as an answer.
Ain't that the truth. After awhile you learn to accept certain "glitches" and not lose any sleep in the IT. It obviously just depends on what the issue is. And this speed bump that happened Monday morning is certainly not worth losing sleep over.
Glitch is a term for something that happened that caused problems and should have been discovered by comprehensive testing.
Anyway, at least I didn't do a "Reset Everything" and as soon as I found out that my second DVR was locking up I knew it had to be bad software causing the problem.
Can't wait for the NEW MPEG-4 DIRECTIVO BOX to come out so I can field test it like I've been doing with my HR21-700s!!! LOL!!!
Would an answer of "we put a C8 instead of a C9 in line number 522,654,741,235 of the code" be any better?
maybe this was a test by Earl to see how quickly the forum could, and did, ramp up to an "emergency" issue.. jeez, I can't keep a straight face..
BETTER is spelled BETTER not BETER!!! And yes that would have been sufficient!!!
Or some new Software that we had implemented developed an ANOMALY when Bad Guide Data was introduced and it didn't know how to handle it!!!
Great going Earl on the TEST!!! How did we do???
And that would make it BETER how, knowing this.
Learned from the best typo person
*slap* the cat.
Yes, actually Microsoft makes an attempt to give you information on errors. They have error logs, memory dumps, dr watson, online knowledgebases and forums among other resources. Vista even goes further along these lines. I don't think a DVR and Microsoft OS are comparable, but if you're going to do it...at least be accurate.
It's not a complete answer, though. There's been speculation that the glitch was caused by D* adding a slew of new PPV channels. Others say that it was bad TMS data (perhaps modified by D*) that brought the receivers down. D* knows all but tells only some. As little as possible.
That's not a "reasonable answer."
MS can give very cryptic information in many cases. Sometimes there is no laymans answer. But a blue screen of death with a hex dump and the code that goes with it can be very useless in many cases. For others...yes event viewer and other resources are a big help. The point is....there isn't or won't always be an answer.