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HR2x/R22 0x395: Is your Hard Drive loud?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Jan 27, 2010.

Is your Hard Drive loud?

  1. Yes, I would describe it as loud

    0 vote(s)
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  2. No, I would not describe it as loud

    116 vote(s)
    100.0%
  1. jdspencer

    jdspencer Hall Of Fame

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    From the quiet side. I just moved my HR20-100 to the bedroom and it is very quiet. My HR23-700 is also quiet. I guess I'm one of the lucky ones. :)
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yup, but folks seem to think that the HDDs are going to heal themselves. Sometimes you just have to bite the bullet and get a replacement. I've got four replacements sitting on a shelf just waiting to go. Now I'll never get another failure. :lol:

    Rich
     
  3. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    So true.

    Once we get past the folks who have been in denial for a long time now - I'm only seeing 3 people reporting that their hard drives are making abnormal sounds that appear to be different than or exceed the vibrration noise symptoms which we now seem to agree are caused by how the HR20-70 hard drives are mounted in some units (yes, the magical grommet mystery).

    Based on the described sounds...I'd agree with you that those are likely in the process of or near a death spiral and should get replaced.
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    Damn shame we can't just open the boxes up and check for missing screws, grommets, etc. But I suppose that would open the door to all kinds of nightmares with people poking around in them not really knowing what goes where. Hate to see someone lose my favorite HR for some issue that could probably be fixed. But, I don't see how anyone could stand the noises that they report. Denial, yeah.

    Rich
     
  5. endeavor

    endeavor Cool Member

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    Well I've only had time to watch about 8 hours of HD programming since the update, and I have to say at this point it seems the unique *real-time* audio/video glitch that was happening in conjunction with and because of the extra HD indexing activity at the same time, appears possibly to be resolved - but more time testing will tell me if it has been actually fixed.

    The excessive HD activity which we will term indexing is still there yes - absolutely most certainly is - but out of 8 hours of testing (again yes the noisy indexing activity is still there) I have not seen once where this indexing activity negatively influenced a live or prerecorded HD broadcast and caused it to audio/video glitch *real-time*, where previous the update, you would notice it showing up quite a few times per hour. I won't jump ahead of myself here though since 8 hours testing hasn't been enough time yet to say for sure, but there does seem to be quite an improvement in the glitch.

    I use the term *real-time* like that on purpose to differentiate, because remember lets say for example if you are watching a pre-recorded HD program, and you see it happen, but if you can rewind and play it again and if you Still See the anomaly in the recording - then that's not indicating the problem we're specifically talking about. However if you were playing the prerecorded program and the process happened, but when you rewind to see and the glitch does Not show up again in that same spot - then that definitely shows the glitch happened in *real-time* internally within the unit, and is the 100% telltale indication, otherwise at best indications would be less than 50% but mostlikey caused from Network or Atmospheric disruptions (not internally because of indexing).

    Anyway, I will post back again in a week or so, and if I don't see it happen again by then, then there is no doubt that forward movement has been made on the problem. Yes it would be nice if we could stop the excessive indexing all together though.

    My advice to the DTV programmers is to code set the indexing process priority down even More, so it stands aside even moreso and gives 99% of processing priority to the playback process.
     
  6. mdavej

    mdavej Hall Of Fame

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    My God! Why are you on a personal crusade to convince everyone of your DEAD WRONG theory on this issue? How can you continue to ignore overwhelming evidence to the contrary. You have more posts than anyone in this thread, yet you've never experienced the issue. You've never heard the noise we're talking about. You have absolutely no idea what you're talking about. This never was a hardware issue. And a few posts back, when I called you out, you denied ever saying it was a hardware issue. So make up your mind. All you're doing is spreading misinformation and causing confusion. PLEASE STOP!!!
     
  7. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    You might just notice that many others have repeated and reinforced those very same observations, information, and facts I posted - so I suggest you avoid making this personal - take it some place else.

    Many others have been helped through the efforts here, most notably via TBlazer, who spend a great deal of time uncovering valuable information on this mystery.

    I learned some time ago that people who don't want help can't be helped. So be it.
     
  8. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Frankly, I think some of my ideas, hdtvfan0001's & the work by TBlazer07, have narrowed down the "what, why, & where" this comes from.
     
  9. mdavej

    mdavej Hall Of Fame

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    You and TBlazer have relied on experiment, observation, evidence and logic. You both have been very helpful.
     
  10. TBlazer07

    TBlazer07 Grumpy Grampy

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    You LOVE those "!!!!"'s dontcha! :)

    If he replaces it and gets another HR20 it'll probably do the same thing. And if he asks for another model you know very well they will only give him what is closest to the warehouse guy's left arm.

    When they send out refurbs they probably open the box and replace the H/D's causing half the problems with vibration.

    Best bet is to go to a retail store and get a new HR22 or 23 or get an MX1 and HD. Only then can you be pretty sure it will be quiet.
     
  11. Richierich

    Richierich Hall Of Fame

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    You can have it elevated to Case Management if you Bitch and Moan enough and they can specifically send a Requested DVR Model.

    OOOPS, left out the multiple exclamation points!!! :lol:
     
  12. TBlazer07

    TBlazer07 Grumpy Grampy

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    Yea, because the Cavalry's are all mounted metal (H/D) to metal case. The "thrashing" is amplified by the case. The Cavalry has been perfectly silent on my PC for years but as soon as I put the DVR drive in it it was quite bangy. I took the DVR drive out put the PC drive back in and it's back to quiet. The Antec's are definately the absolute best for the DVR's. I have 2 of them left from when my drives were external.
     
  13. TBlazer07

    TBlazer07 Grumpy Grampy

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    Regarding the HR20-100 ...... give it some time. :)
     
  14. mdavej

    mdavej Hall Of Fame

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    OK, hdtvfan. You win. Please don't report me to the DBSTalk police for my bad attitude. I don't want to go to DBSTalk jail.

    Bottom line is I'm just trying to help, like everybody else, and present the facts. But all this thread does is make me upset. So it's not worth it. It's only TV. I solved my problem long ago anyway. I've said all I have to say.
     
  15. hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Appreciate all your information, believe it or not.

    The end goal is to get everyone enjoying their viewing experience.That includes you and everyone else. If you've felt excluded...we are sorry. That was not intended.

    The symptoms you and 3 others here have posted appear to be different than the other "noise" issues raised overall. For that reason, the great information uncovered by TBlazer appears to resolve the source on most of the noise issues, but not all, including yours.

    We've said all along that one size (solution) does not necessarily "fit all".

    So....looking to your symptoms...and working to have everyone try to help by having this all in one post/location...

    Can you provide the following information? - It didn't sound like your problem was already solved based on my re-read of earlier posts.

    1) Model number(s) of all the devices which you feel are making all the unusual sounds/noises.

    2) Approximate age of each of those units.

    3) How long have the symptoms been there (in days, months, or years)?

    4) Do these occur when watching TV, recordings, or both?

    5) Are these each owned or leased units (more on that later)?

    Thanks in advance for your information.
     
  16. AntonyB

    AntonyB Legend

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    I would be very interested if you are able to include MPEG-2 material in your testing. i.e OTA HD channels, or if you don't have OTA, use chnl 76 as a test case (which is also MPEG-2).

    As I noted elsewhere, I still observe the same playback stuttering to occur (in conjunction with the hard drive activity), certainly on MPEG-2 programming. So far I have NOT seen it on MPEG-4 material, but I'm only at day 3 since the NR release.

    Thanks.
     
  17. AntonyB

    AntonyB Legend

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    So my current conclusion from this very useful testing and other excellent info provided in this thread so far is as follows:
    - the hard drive thrashing is probably happening with EVERYBODY'S HR* DVR. Whether it is audible depends on several factors, such as drive type, drive mounting method, enclosure design, internal versus external drive, etc. (See experiment above.)
    - only a subset of users notice the thrashing because either (a) they can hear it and/or (b) it causes stuttering on playback of some material. The stuttering may have been partially resolved in this lastest NR.
    - the thrashing occurs as a result of a change in the software that was introduced in a NR last autumn (those of us who hear it can attest that the thrashing began co-incident with an NR, previously the DVR was extremely quiet).
    - there is no (current) way to resolve the hard drive thrashing because it is caused by a new software function (indexing or equivalent).
    - for those who hear the thrashing and find it annoying, the resolution is to replace the unit, meaning the DVR itself, or the hard drive and its mountings, or to move to an external drive. There is some level of risk that a replacement DVR may be no better than the unit it replaces.

    I'm sure there will be those folks with different interpretations than mine....which is half the fun of this forum.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    ^ You seem to have a good handle on it, "but" I'm not sure/convinced playback stuttering and the head chatter are directly related.
    Yes I have had one occurrence, where playback had issues AND the head chattering were both going on.
    I then ran the disk testing in the boot menu, and haven't seen it return [well have seen something like it again, but both were HBO MPEG-2 and 10 months apart].
    I can't say A = B, or if it simply was coincidence.
    I've recorded MPEG-2 HBO HD and have seen stuttering, but still can't be sure if it wasn't "just HBO", and mostly watch MPEG-4 which doesn't have any pattern.
     
  19. TBlazer07

    TBlazer07 Grumpy Grampy

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    If we are referring to the SAME "NOISE" (random periods of "thrashing" every couple hours lasting 1-5 minutes) then from my meddling around I pretty much agree with you.

    There are some who MIGHT be mixing up what we are really talking about. They MIGHT have a bad drive (which would be a different noise) or the "noise" they were referring to may be the fan or just vibration from a case that isn't 100% "square" (it's slightly bent enough to not be able to sit flat on a desk - test is, does it "rock" on the shelf or desk - I have one of those too but they "buzz" not "bump." :lol:).

    Edit: I've NEVER had a stuttering issue when this has happened, in fact, I've never had any A or V stuttering but I haven't recorded any OTA recenly and don't have any MPEG2 channels left.
     
  20. MattWarner

    MattWarner Legend

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    I feel pretty confident that some of the glitching I saw was directly related to the thrashing.. but a glitch here and there wasn't. For example: My PBS HD feed always has glitches in it from time to time even when the drive isn't thrashing... I attribute that to either their broadcast or something in the chain at DirecTV. Other HD locals remain pretty much glitch free.

    During the past NR, recording two HD programs while watching a pre-recorded HD program with the drive thrashing would cause: a) pause in playback lasting 2-4 seconds and b) glitches in both HD recordings at that exact time. It was repeatable. In fact, that glitch would occur, usually, twice during the head chatter, approx 1 to 2 minutes apart.

    In the latest NR, doing the above doesn't result in glitching, even though from time to time the drive is thrashing.

    I think my drive still thrashes the same amount and is as loud as the previous NR. But the impacts from the thrashing have been minimized.. so the only complaint I have now is the loudness of the drive activity.

    I did attempt to swap out my HR20-700, but DirecTV sent me a faulty HR20-100 (intermittent loss of signal on Tuner 2). So, I sent their faulty unit back to them and kept my -700.
     

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