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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.
also where did you order from?
Odd DIRECTV drop shipping you the remote, no???
Is it safe to assume that the HR34 has all the same commands on the remote as the HR24? I'm heading home to my new HR34 install in a few, and need to program my Logitech Harmony One remote, the HR34 isn't in their database yet...thanks!
yeah same command set. Thats what I used to set up mine. Need any help getting that remote set up lemme know.
Done my 890Pro too many times to count here with all the changes i make.
When I asked for the credit for the HR34, they just took it against my Choice Plus with a $20/month credit for 6 months. Verified it in current activity.
:nono2: All the facts are available to everyone that can take the time to open the appropriate system sheet.
But nobody here is getting paid to dispense information either.
Just a technicality, but wouldn't the HR34 have an RCxxR remote? RCxxX is non-RF.
Second, are these actually shipping with the HR34s? What's the consensus on usability and feel compared to the RC65 series?
My HR34 came with a RC65RX. Came in the outer shipping box. Not in the HR34 box.
Same here. Just finished activating - now updating software.
Think you might be missing the point but these guys reporting getting the RC70X remotes are getting them on top of whatever remote they got with their HR34...
Least the one in the Samsung RVU thread did, and he got 2.
Mine also came with the RC65X.
I was able to get the new HR34 because my HR20 has been tickin off the MRS due to slow responses and such. I really noticed issues over the last week and today i cant keep it running. I called D* and disconnected tonite.
It was giving me a constant 711A error. I was watching my DECA on the back of the box and it was going in an out every minute or so. All lights out, then connect and run for minute or so and shut off, I changed out DECA with another units and it worked fine on it and the problem stayed with this one. Not a clue what was up with it. Any ideas?
It was my first Directv DVR that i used to replace my HR10 with. Sorry to see her go.
NOT, HR34 RULES!!!!
Sorry my search turned up nothing. We can record 5 HD shows at once? Or 2 HD and 3 SD shows?
5 shows total, any combination including all HD, unless an RVU TV is being used to watch live TV. that uses a tuner, since it doesn't have on of it own.
Yes the remotes are specific for the RVU clients.
Given that the HR34 is not available for existing customers and just launched, nationally, it's not surprising that there is more information from people who actually want to know about it on here than some CSR's have. To them it's a job and while they might come here for various reasons it doesn't mean that each of them is required to be an expert on everything DIRECTV.
yeah the RC70 is for RVU clients only and only come if the order specifies a RVU client with the HR34 and its IR only at this time
Well there been two separate stories of new customers getting the run-around by CSRs and their supervisors insisting that HR34 can only be install if the customer has a Samsung smart tv.
It's the supervisor part that's the kicker.
So what is a tech's role in regards to non D* RVU clients? Does the tech install the HR34, and the customer is on their own, or is the tech responsible for running coax (for DECA) to the device and configuring it?
I haven't read every post so I don't know the details of the stories but if this was after someone was activated I can understand that as the only existing customer's that are eligible to order them are customers with an HR34 already active AND Samsung RVU TV's. Supervisors are not there to be system matter experts they're there to guide and develop agents. Both should be using the tools available to them. So while I understand your point however it's clear that DIRECTV only provides the information required when it's required to it's employees and not before hand. Case Management is the department that was handling all of these prior to the national launch.
Technicians will do the installation to an RVU client.
Where are these stories? I don't recall reading anything about anyone saying a CS rep told them they must have Samsung smart tvs to get an hr34......