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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Stuart Sweet, Oct 28, 2011.
Hmmm.. I ordered on Friday with VE, but I can't remember when.. I hope I'm in that group!
Have you received a tracking #? I ordered Friday Morning and received my tracking # Monday but it has not been updated online.
Saw your earlier post on having a tracking number. It appears, some labels were done before they had 'em.
What does an existing customer need to do to get the HR34 before "normal" rollout? I've been with DTV since 1995 and I currently have a 5 HD-DVR WRV setup.
Order from an authorized retailer such as ValueElectronics or SolidSignal
There are no exceptions from Directv before Feb for existing customers (it looks like there is a shortage of the boxes compared to demand)
Looks like that won't even work, as I received an email from Robert a bit ago indicating that DTV has "mandated" that HR34s cannot be shipped to existing customers.
By way of background, I placed my order on Monday, was originally told that I would receive it by Saturday, and received a fedex tracking number a few minutes later. I called/emailed Robert today after the fedex site never updated to show an actual shipment of my HR34.
VERY disappointing news.
That's very disappointing news, if true. Those of us that haven't ordered an HR34 yet might be out of luck until February. Not in the budget here at the moment.
February 9th is only a hop, skip, and a jump away.
Supply and demand might push the install/delivery date out farther some, and might negate the possibility of credits/discounts, but there's always the hope of some.
I can't imagine very many new customers going through a third party retailer. How is the retailer supposed to verify new or existing customer? Seems to be a ridiculous burden to place on the retailer.
I'm surprised that they even shipped them to third party retailers if they were not ready for everyone to have them yet....
Im going to remain skeptical on this. I spoke to Ellen's team yesterday (and they are the ones who told me to get it from a retailer and they will give me credit) and all was ok, just waiting for the item.
I have a sneaky feeling that there was a mistake in Directv ordering from Pace which has left them short, or Pace is having a problem fulfilling the order due to some component shortage (hard drives most likely).
I was told by VE yesterday that mine would ship today. And I have not heard anything different from them yet. So will wait for Robert or his staff to let me know. I will also contact them tomorrow if I dont hear today. And if he confirms what he told you then I will take it up with the people in Directv I am dealing with.
Some will - I get the ads all the time from local retailers and one accosts me in Sams every week!
From what I know the authorized retailers have a back end system to plug into the directv ordering system (just like BB and others do for cell phones). I gave them the phone number for the account when I ordered, so it is easy for them to verify.
Something is fishy with these deliveries - especially as we have heard of techs showing up without them as they havent arrived yet.
I think there is a shortage and Directv wont make that public so are guarding the units they have.
YES YES YES soild signal has shipped my HR34 fedex.
When did you order? I was on the 4th, nothing yet, though I did get a voicemail and email from "Solid Installs", telling me to call their activation hotline. Funny thing is, Brian Stockbridge at Solid Signal told me to call DirecTV to activate...
Question though, does FedEx actually have it, or was the label just created?
Ordered at 3:35 on 12/03
Just so there is no confusion nothing would make me happier than to be wrong about this.
Here's the full text of my exchanges today with Robert in response to the email that I sent requesting information as to why my unit hadn't been shipped as originally promised (typos intact and obviously start at the bottom):
Yes, with the exception that I am hopeful that I will receive more HR34s within two weeks.
On Dec 15, 2011, at 4:06 PM, XXX wrote:
Safe to interpret your email to mean: (1) I will definitely not be receiving my HR34 this weekend; and (2) you do not know if/when you will receive the allocation that includes my unit or when it will be shipped to me?
From: Robert Zohn [mailto:firstname.lastname@example.org]
Sent: Thursday, December 15, 2011 12:05 PM
Subject: Re: Your Order With ValueElectronics.com
Thanks for the call and follow-up email. I very sincerely appreciate what happened and be assured that we were also promised the allocation that included your HR34. However, DIRECTV has mandated that no HR34s will be shipped expect for new activations.
I have not given up the fight to get what was promised to us and we'll let you know when we're getting our next allocation.
Thanks for your patience in this situation.
This email is to let you know that your Solid Signal order has shipped.
Tracking #1: *********7479 [ Shipped via FedEx ]
Thanks for that. I wish Directv would sort themselves out! So if you ordered last week it was ok, but ordering this week an Robert isnt allowed to ship it. Poor guy is trying to run a business!
It seems that Solid Signal has also changed their availability to "More than 2 weeks" now
Yeah, I called SS after receiving that email from Robert and was basically told "no dice" until February.
I just spoke to Roberts wonderful customer service lady (Wendy I think her name is) who confirmed mine shipped today. I just didnt get a shipping email from Fedex - so she is sorting that out now.
Will be here next week!
Edit: Just realized that the wonderful Wendy is actually his wife! What a great team!