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HR34 disk space issue. Unable to record anything! Help!

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by xtc, Sep 27, 2012.

  1. Sep 28, 2012 #81 of 272
    seabreak

    seabreak Cool Member

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    Any luck contacting them? I've had five calls with no resolution. They, as a last resort, want to reformat it, which will wipe out everything. That is not an option and I will demand a new receiver, while keeping the existing one, so I can watch everything I have recorded. Totally agree with you on everything. Seems as if everyone else on this thread is not having the issues that we are having. Keep me updated.
     
  2. Sep 28, 2012 #82 of 272
    seabreak

    seabreak Cool Member

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    Sep 27, 2012
    I'm venting, but also looking for solutions. It seems this is only a problem for a few of us, but my guess is it will be more widespread and DT will realize they have a problem with the software. Hopefully, for them and me, they get it solved and soon.
     
  3. Sep 28, 2012 #83 of 272
    Shades228

    Shades228 DaBears

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    It's not broken this was done by design. If you're a person who uses the DVR to archive shows forever and do an extreme situation where you have to delete something to record something it's just not going to be a pleasant change for you. The majority of customers are not like this and this change will benefit them.

    The solution is to either get a larger external HD or start watching and deleting programs.
     
  4. Sep 28, 2012 #84 of 272
    armophob

    armophob Difficulty Concen........

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    No, we all feel your frustration. But we are irritated with your personal attacks on those who wish to explain.
     
  5. Sep 28, 2012 #85 of 272
    xtc

    xtc Legend

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    Absolutely, some of the others here just don't get it. I called DirecTV and they said the same as with you, they forwarded my info/notes to their Software engineer team and to some dept that deals specifically with HR34s. They suggested I follow up soon, and of course I will.

    As much as I think you're 100% right that they should give you a new one, while you should be able to keep the old one and keep it deactivated so that there is no charge (and still be able to view shows), knowing DirecTV, there's not a chance in hell they'll go for it.

    I still cannot believe how much you've gotten rid of on your playlist and it is still at 0%. Insanity. At this point, I'm just trying to set recordings only to my other DVRs in the home, but they don't have much space left either, so it sucks! They better fix this soon, or they owe us big time credits.
     
  6. Sep 28, 2012 #86 of 272
    xtc

    xtc Legend

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    Pesonal attacks? :hurah: that's a good one. In what world do you live in where this is a personal attack. wow, i feel sorry for you. :nono2:
     
  7. Sep 28, 2012 #87 of 272
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    You should've been busy watching what's recorded.
     
  8. Sep 28, 2012 #88 of 272
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Reading through this entire thread...it's an amazing read.
     
  9. Sep 28, 2012 #89 of 272
    xtc

    xtc Legend

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    I don't know what we would do without your expert advice. :rolleyes:
     
  10. Sep 28, 2012 #90 of 272
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    We'd all have 200 hours of stuff on our DVRs and complaining about this issue. You're welcome. ;)
     
  11. Sep 28, 2012 #91 of 272
    pearkel

    pearkel AllStar

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    Sorry the HR34 isn't working for you the way you want. Good luck moving forward, however you best see fit.

    After reading threads like this, makes me glad i am not a customer service rep having to deal with phone calls like this.
    (I love my HR34!)
     
  12. Sep 28, 2012 #92 of 272
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Yes, there is a bug with deleting future programs, where it thinks it is a current recording, and even asks you if you want to keep it.
    I don't see any signs that this is taking up any space [these future recordings].
    This is very strange. If you still have 0%, how do you know you've deleted 40%?
    The 20 hours I posted earlier were HD hours, so deleting SD recordings would require a lot more to equal the same space.
     
  13. Sep 28, 2012 #93 of 272
    Diana C

    Diana C Hall Of Fame DBSTalk Club

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    A simpler solution would be for DirecTV to give you a credit for, or provide you with, an external drive on which you can start fresh, recording your programs. Meanwhile, your old recordings will be there on the internal drive, and available for viewing with a system reboot.

    They could, theoretically, renumber the old software to a higher number and send a directed update to those customers that have the problem, but I'm not confident that will solve your problem. It is possible that since you had so little disk space, something went wrong during the upgrade and the scheduler database is corrupted in some way.

    My advice is to work with DirecTV and post the content of those conversations. We all understand that you are frustrated and upset, but venting here will accomplish little other than generating more frustration. DirecTV is generally pretty good about doing the right thing for customers. I'd bet that they are trying to reproduce your problem right now...let's see what they can do.
     
  14. Sep 28, 2012 #94 of 272
    xtc

    xtc Legend

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    Yeah, lets all buy a DVR and not have anything on our playlist. You're a genius! :nono2:
     
  15. Sep 28, 2012 #95 of 272
    xtc

    xtc Legend

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    Maybe if DirecTV didn't do incredibly asinine and irresponsible things like this and properly tested their software before releasing it, you would be glad to be a rep.
     
  16. Sep 28, 2012 #96 of 272
    Sixto

    Sixto Well-Known Member

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    It's clear that the NR HR34 firmware, which adds Genie Recommends, appears to reduce the storage available for user recordings. It's not clear if that is intentional or not, or whether it will remain that way or not.

    It certainly doesn't seem productive to debate whether the change is important or not. If a user is concerned about storage, and typically bumps up against the 1TB limit (minus DirecTV reserved space), clearly they might be concerned.

    It comes down to whether the benefits of Genie Recommends out-weigh the needs for storage, and that would be on a home-by-home basis.

    Some may decide to go the eSATA route, some may not be affected at all, and some may get upset and express their frustration to DirecTV.

    All fair responses, and we move on ... it is what it is.
     
  17. Sep 28, 2012 #97 of 272
    Rich

    Rich DBSTalk Club DBSTalk Club

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    True, so true.

    Rich
     
  18. Sep 28, 2012 #98 of 272
    Rich

    Rich DBSTalk Club DBSTalk Club

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    If D* would just let us use any HDD recorded on any HR within an account, archiving would be feasible. Without that, it's not.

    Rich
     
  19. Sep 28, 2012 #99 of 272
    Rich

    Rich DBSTalk Club DBSTalk Club

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    Weren't you around for the 2006-early 2007 HR20-700 fiasco? They'll get it fixed.

    Rich
     
  20. xtc

    xtc Legend

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    I got an HR20 later, so I'm not sure I know the issue you're talking about. Was it about disk space being taken away from customers and recordings were not possible? How long did it take them to fix it?
     

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