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HR34 Error 47 (was CCK Weak Connectivity)

Discussion in 'DIRECTV Connected Home' started by jimlenz, Dec 31, 2011.

  1. Dec 31, 2011 #1 of 129
    jimlenz

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    I have 5 boxes, one of them being a HR34. When the installer put in the cck yesterday along with my whole house connection, decas on each receiver and swim 16, he connected it to my receiver that is closest to my router. Unfortunately, it is not in the same room as my router. I then set it up to connect wirelessly with my router. I noticed today that my TV that is farthest away from the router is having connectivity issues. It is able to connect to cinema but is very slow and does show an error when I run the test. Note that this is my hr34 box.

    My questions are:

    1. Did the installer put the cck in the best place?
    2. Is there anyway to connect the cck via ethernet so that it will run better on all receivers?

    I sure hope I am understanding the technology correctly on this. Thanks for your help.

    Jim
     
  2. Dec 31, 2011 #2 of 129
    veryoldschool

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    If you have a wireless CCK, it does have an ethernet port.
    If you reset it [to turn off the wireless part] by finding the recessed "button" that needs a paperclip, you can then connect it to your router with a cable.
     
  3. Jan 1, 2012 #3 of 129
    jimlenz

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    I understand that I can connect the cck to my router but then how does it connect to my D box? I don't have a box that is close and I assume would have to hard wire it? I used to have a box in my office where the router is but took that out.

    I was under the impression for my install I would have a broadband deca connected to my router, but nothing was done with my router. Can this be done with no D box near my router?

    Any other options out there on connection of the CCK? If I can't connect the CCK directly to the router where a D box is does it matter which D box the CCK is connected too?

    Unfortunately, I am confused here and not sure exactly what all this means. Thanks for all your help.

    Jim
     
  4. Jan 1, 2012 #4 of 129
    dennisj00

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    There are 3 options for connecting the DECA cloud to your router for internet access.

    1. A 'Broadband' CCK. . . basically a DECA adapter in 'Black Box' format with it's own power cube. Requires a coax to a swim splitter and an ethernet connection to your router or switch.

    2. A DECA adapter used as a CCK. Requires a PI(power inserter) and coax to a swim splitter and ethernet to your router or switch. These were often used before 1 and 3 became widely available.

    3. A Wireless CCK . . . can be a wireless 2.4 GHz or 5 GHz connection to your router or AP. The wireless parameters are input through the Network settings of a H or HR.

    It has a coax input for connection to a swim splitter, a second coax connection to feed through to a H/HR , if desired. It also has an ethernet connection which can be used to feed a H/HR ethernet or if the wireless isn't used, can be used to connect to your router or switch.
     
  5. Jan 1, 2012 #5 of 129
    Diana C

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    Before you move anything around, I'm not sure that you problem is caused by wireless connectivity. The connectivity issue you describe (poor download performance by the furthest receiver) will not be fixed by improving the CCK connection. The CCK is a bridge that connects the coaxial network to your home network. All receivers on the DECA (coaxial) share the same connection to your router (currently the wireless link through the CCK). If the CCK was the source of the problem, it would be evident at ALL receivers. If you convert to a wired connection for the CCK you will very likely still have the problem at the HR34.

    I suspect your actual problem is low signal on the DECA network to the most distant receiver. Are you having any playback problems over MRV from the HR24? Can you check your coax stats (press 'Guide' and 'right arrow' on the front panel of the HR34 to bring up the relevant menu) and post the numbers?
     
  6. Jan 1, 2012 #6 of 129
    veryoldschool

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    Titan has brought up a good point/question.

    Maybe the best thing to do is to start with what this error message is.
     
  7. Jan 1, 2012 #7 of 129
    jimlenz

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    I am attaching the error message along with the coax stats you requested. Note that the only box that is showing this error is the HR34 and is farthest away. There are a couple other receivers on a different floor, also pretty far away but not showing the error.

    Thanks for your help.


    Jim
     

    Attached Files:

  8. Jan 1, 2012 #8 of 129
    veryoldschool

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    What is/was also important to have seen was the first screen/test.
    In the matrix, node 1 has poor/failing numbers.
    Your second photo calls out the master bedroom, which may be node 1.
    The missing screen/test would show which one was node 1, AND more importantly what the loss from the HR34 to node 1 is.

    Here's what is needed next, though not exactly from the same model:

    [​IMG]
     
  9. Jan 1, 2012 #9 of 129
    LoweBoy

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    Is there a published doc to explain how to read the results from this testing? I would like to go through my system at every box and see where my weak points are.
     
  10. Jan 1, 2012 #10 of 129
    veryoldschool

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    Look at the DECA networking pdf here: http://www.dbstalk.com/showthread.php?t=200024
     
  11. Jan 1, 2012 #11 of 129
    jimlenz

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    Sorry about that, here is the missing screen.
     

    Attached Files:

  12. Jan 1, 2012 #12 of 129
    veryoldschool

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    "Houston, we have a problem"

    It's time for you to post your system layout [drawing] as detailed as you can.

    That screen shows high loss, so it's time to see where it's coming from.
    "Normally" [as in when the system is setup right] the receivers will have the 771 error before this networking error.
     
  13. Jan 1, 2012 #13 of 129
    jimlenz

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    I will work on this today and post when I can.

    I did have 771b errors and had the D installer back out yesterday to fix it. He did not have the lines split out right and now the 771 errors are gone.
     
  14. Jan 1, 2012 #14 of 129
    veryoldschool

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    "Right now" I don't think he has them right still. He seems to have merely addressed the SWiM issue, but not the DECA.
     
  15. Jan 1, 2012 #15 of 129
    jimlenz

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    I am attaching a number of photos and diagram of my system for your perusal.

    1. Picture of slimline dish
    2. Picture of connections from dish on outside
    3. splitters on outside connecting dish to inside
    4. Diagram of my setup
    5. Another diagram but in landscape.

    I am not 100% positive on which box is connected to each green splitter. All I know is that there are 3 connections coming out of each splitter. I was told by the installer that he put the hr34 and one other box on one and the other three on the other.

    There are decas connected to 4 of the hr20's and hr22 but none to the hr34. My WCCK is connected to an hr20 on the mid level of my house.

    If you need any additional information to analyze this, please let me know.

    Thanks.

    Jim
     

    Attached Files:

  16. Jan 1, 2012 #16 of 129
    veryoldschool

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    This isn't the whole picture, if I follow your layout.
    Not quite sure what is going on at the gutter, but from there it looks like the four coax run down to the ground blocks.
    Now what happens from here?
    They should be running to the SWiM-16, and then this is where things get important.
    Take a few photos of the SWiM-16, and the splitters coming off the two outputs.
     
  17. Jan 1, 2012 #17 of 129
    LoweBoy

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    What numbers are we looking for? According to the doc it says above a 50 on HR24 or above H25 is above a 40. What in his shows that there is a problem?
     
  18. Jan 1, 2012 #18 of 129
    jimlenz

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    Here are some more pictures.

    1. Another picture of gutter area
    2. 2 cables going down wall.
    3. Connection on house
    4. 4 wires going into house
    5. 4 wires from house are connected to the 4 slots on top of swim 16
    6. The 3 cables on left side of swim 16 (see previous pictures) are connected into the 2 green splitters and 1 power adapter.

    The splitters have 3 connections to each. Still not sure exactly why there are 3 connections to each as I only have 5 boxes.

    Hope this helps, if you need something else, let me know.
     

    Attached Files:

  19. Jan 1, 2012 #19 of 129
    veryoldschool

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    The two things are:
    1) the MESH rates for node 1 are too low, thus causing the error message.
    2) the Levels show 57, which is too high.
    The MESH rates drop off when the levels are too low [high loss readings].
     
  20. Jan 1, 2012 #20 of 129
    LoweBoy

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    Gotcha, I was looking at yours and not his on the second post.:nono: My bad.
     

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