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HR34 Freezing Issue - Second Box/Third box

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by RMSko, May 2, 2012.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    But, have you tried the component wires? If you use them and the freezeups stop, you know it's the compatibility problem we've seen for years with some Sony and Sammy TVs when using HDMI cables.

    Rich
     
  2. RMSko

    RMSko Legend

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    I've been having a big problem with my HR34 freezing - I'm on my third HR34 and it even freezes when not connected to a TV! I'm wondering if there's an issue with my setup, which is as follows:

    1. I have a SWM16 that connects to (i) a power inserter and (ii) two 8 way "splitters."
    2. Each "splitter" has its own coax connection to the SWM16. One connects to the input marked SWM1 and one connects to the input marked SWM2.
    3. The power inserter is connected to the input marked DC PWR (the other output on the power inserter is not used) on the SWM16.
    4. There are four coax connections to the side of the SWM16 - I assume those are the connections to the dish.
    5. I have a DECA Broadband Adapter that is connected to my Linksys E1200 router and also connected to one of the "splitters" that is connected to my SWM16. It is connected to the "splitter" that is connected to SWM2 on the SWM16.

    Is there anything in this setup that is wrong or that you think could be causing my freezing issue? Are there any settings I should make to my router?
     
  3. RMSko

    RMSko Legend

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    Yes, it froze even with component, and even froze with no connection to the TV. I just started a new thread highlighting my setup to see if that's the issue. Here's my setup:

    1. I have a SWM16 that connects to (i) a power inserter and (ii) two 8 way "splitters."
    2. Each "splitter" has its own coax connection to the SWM16. One connects to the input marked SWM1 and one connects to the input marked SWM2.
    3. The power inserter is connected to the input marked DC PWR (the other output on the power inserter is not used) on the SWM16.
    4. There are four coax connections to the side of the SWM16 - I assume those are the connections to the dish.
    5. I have a DECA Broadband Adapter that is connected to my Linksys E1200 router and also connected to one of the "splitters" that is connected to my SWM16. It is connected to the "splitter" that is connected to SWM2 on the SWM16.

    Is there anything in this setup that is wrong or that you think could be causing my freezing issue? Are there any ports that need to be opened on my router?
     
  4. Scott Kocourek

    Scott Kocourek Well-Known Member

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    How many of the ports on each of the 1x8 splitters are being used?

    Are all the unused terminals of the 1x8 splitters terminated?
     
  5. Scott Kocourek

    Scott Kocourek Well-Known Member

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    What are all the receivers you have hooked up to the splitters on each leg?
     
  6. Scott Kocourek

    Scott Kocourek Well-Known Member

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    I am going to combine your "New" thread with this one.
     
  7. Scott Kocourek

    Scott Kocourek Well-Known Member

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    Was this a self install or a professional install?
     
  8. RMSko

    RMSko Legend

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    Only 6 terminals in total on the 1x8 splitters are being used. The HR34 and one other HRxx is connected to the 1x8 splitter connected to SWM1 on the SWM16. 3 HRxx and the DECA is connected to SWM2. The installer terminated all of the open connections on SWM1, but not on SWM2. This was a professional install. I have three questions:

    1. Does it matter that the DECA is connected to the 1x8 splitter connected to SWM2?
    2. Can I/should I disconnect the 1x8 splitter connected to SWM2, terminate SWM2 and connect everything to the splitter connected to SWM1?
    3. Would it be better to connect the power inserter directly to the HR34 instead of the SWM16?

    Thanks for looking at this Scott. It's been real frustrating for me as this has been an ongoing problem for many months now and since I assume it's likely now a setup or router/internet (I have FiOS) issue, I'd like to try something on those ends so any thoughts would be greatly appreciated!
     
  9. Scott Kocourek

    Scott Kocourek Well-Known Member

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    Having open ports on a splitter connected to a SWiM -16 can cause all sorts of odd problems but I would start with changing the splitter on leg 1 to a 1x2 green label. (No extra ports to terminate)

    Then I would change out splitter on leg 2 to 1x4 splitter (3 Hx2x and Deca, no open ports)

    This will give you the least amount of loss in your system. If your installer left his number you may want to call and ask him/her to do it.

    You can only have a maximum of 8 tuners per leg so you can't put them all on one leg.

    In the mean time you can get some terminating caps at Home Depot to see if that stops the problem.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    You can't exceed eight tuners on an output, so if you have a -16, you must have more than 8.
    The open ports on the splitter will cause problems, so I'd go to a local store [home depot, lowe's, radioshack] and get enough 75 ohm terminations to connect to all the open ports.
     
  11. RMSko

    RMSko Legend

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    Thanks Scott. It was installed a few months ago so I'll have D* come back out. In the meantime, I'll go to Radio Shack and get terminators and terminate the open connections.

    As an interim step, would it also be better to have the inserter connected to the HR34 directly instead of the SWM16?

    Also, is it fine for the DECA to be connected to the 1x8 splitter connected to SWM2 or should it be connected to the one connected to SWM1?
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    1) no, or it doesn't matter.
    2) it's fine.

    "For grins" steal the terminations off of the other splitter and put them on the HR34 splitter and see if the problem stops on the 34.
     
  13. RMSko

    RMSko Legend

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    I now have terminators on all of the open ports. The installer had only put then on some and even on the ones he put them on, he left the rubber piece that was on the connector. I don't know if it matters, but I removed those as well.

    I also, moved the connection to the HR34 to the other splitter and moved all the HRs that I had on that splitter to the one the HR34 used to be on. That way I can see if it was either a faulty splitter or the fact that I didn't have the terminators on it.

    One thing I should also note is that whenever I touch any of some of the DECAs, the green lights go off for a second and then it reconnects. It's as if it doesn't have a perfect connection. I don't know if that is normal, but I guess it shouldn't affect my HR34 since that doesn't have a DECA. I just thought it may be worth mentioning since I would really love to fix this.
     
  14. Scott Kocourek

    Scott Kocourek Well-Known Member

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    Keep us posted.

    I left the rubbers on mine but it doesn't matter because mine is in the house.
     
  15. RMSko

    RMSko Legend

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    Mine is also in the house. What's the purpose of the rubbers and should I put them back on (I need to make sure I do everything that could help avoid the problem)?
     
  16. NR4P

    NR4P Dad

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    I wouldn't rule this out as a problem. If the HR34 is having difficulty connecting to other HR's or H's in the home due to intermittant connections somewhere in the DECA chain, it might be connecting/reconnecting constantly thereby freezing the video stream to your TV.

    Moving the DECA's an inch or two and having the lights go out is a sign of connection problem.
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    A bit of weather resistance.
     
  18. RMSko

    RMSko Legend

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    Interesting. The strange thing though is that it only happens with 2 of the 4 HRxx (DECAs) I have in the house. For the other 2, the connection remains when I move them. Maybe I have two bad DECAs and perhaps that is causing a problem? The other strange thing is that none of my four HRxx have ever frozen.
     
  19. RMSko

    RMSko Legend

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    Well the saga continues. Terminating all the open inputs on my splitter etc didn't help and it froze again. I have a tech coming Saturday so maybe they'll find the issue, but I'm not optimistic - ugh.
     
  20. RMSko

    RMSko Legend

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    Tech just left and didn't have an answer. He replaced all the DECA's with the newer generation DECA's that D* is using. One of my DECA's was definitely malfunctioning (just touching it made all the lights flicker), and the new one works fine, but I doubt that's going to solve the problem. They're coming again next week with a supervisor. They told me a supervisor would be here today, but they didn't send one - yeesh!
     

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