I've been a customer for 10 years and have every package they offer. I called today asking for an HR34 receiver and they told me they could not guarantee it. I would get whatever the technician has at the time of install. I can't take the risk of ordering a receiver and have the technician show up with an HR24 - which I already have. I don't understand a business model where a new customer can end up with the brand new HR34 - yet an existing, long time customer may end up with an older, less capable model, if they order at the same time. I understand that some new customers may not end up with the HR34, but a a 10 year customer should never take a back seat to a new customer. DirecTV should be able to guarantee me an HR34 even if it means a wait of several weeks. I can buy the HR34 elsewhere, but the additional costs for the switch and the installation are cost prohibitive. Any ideas on how to get an HR34 from DirecTV?