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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by akopperl, Dec 24, 2011.
The DirecTV diode.
how long do you have to be gone from D* to be able to come back as a "new" customer?
Not that I plan to do this, but what if a subscriber who is out of contract would cancel and then have a wife or other family member sign up. Could they qualify as a new subscriber with all the new subscriber goodies?
They have a fraud department that can catch this. Of course some people get away with it so I'm sure people will pipe up how they've done it or whatever but YMMV. It is considered fraudulent in DIRECTV's eyes.
I'm not sure fraudulent is the term I would use, maybe sleezy or shady
Don't they try to lure you back too?
Fraud is fraud, there aren't differing degrees of fraud.
Many elected officials in Florida don't seem to understand that...
Is there anything in the terms of service that prohibits this?
Yeah well this isn't a political forum.
Sorry I don't have the TOS memorized. Feel free to read through it at directv.com.
Please do read the agreement. I am no lawyer, but it seems there is no prohibition for anyone signing up for service. All the mumbo jumbo about two years yada yada yada.
Though not sure if just because it's not in the agreement, it can't be a business rule.
Obviously D* won't let a habitual churner keep getting new subscriber deals, kind of like the people who sign up for credit card reward points or airline miles over and over and then cancel the card.
But if the previous subscriber subscribed to premiums and/or NFL ST, why wouldn't D* try to entice them back, whether it's within the two year window or not?
Keep in mind there is a difference between a "New Customer" and a "Returning Customer". They can entice you to come back within those 2 years but I don't think you'd be considered "New" if that were the case. They may have some other deal to get you as a "Returning Customer".
IIRC when I cancelled for cable DirecTV hit me up with deal after deal if I would come back. Free this and free that whatever was the flavor of the day. Of course because I had superior DVRs there was no way I was going back then. When I finally did reup years later, they gave me the standard 3 months of premiums free, free install etc.
No. There used to be an 800 number to call to ring them directly. Last time I needed retention it still existed.
They should be! Mt wife signed us up for DIRECTV before we were married on her account at another address. She no longer wants DIRECTV or the account her her name. I SHOULD be able to cancel her account and then allow ME to set-up an account as a new subscriber. Same address or not. Its MY account and I am a NEW subscriber, right?
I bet some courts would agree with this. I might look into this if I can't get a HR34 in some time for a reasonable price after 11 yrs of being a DIRECTV customer with now DVR or recover discounts, freebies, etc.