Get what? I been offered just about NOTHING form DIRECTV in 11 years. My first HD Tivo was a wedding gift, I paid for an upgrade to DIRECTV's HR20 myself. I paid for my own SWIM/LNB and installed myself. paid for my HR21-100 one I need another DVR. Installed myself. MRV, had unsupported on my network before I asked for a DECA set-up, thinking it was better. It was not and that's the ONLY thing DIRECTV had helped out with in 11 years of being as subscriber. AT&T wireless and Home internet have ALWAYS offered me freebies and upgrades/special pricing for loyalty. So, YES, DIRECTV should help loyal subscribers here and they, especially, you you must PAY for a HD DVR to get service!