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HR34 from DirecTV - Why Current Customers Treated So Poorly

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by akopperl, Dec 24, 2011.

  1. Jan 8, 2012 #141 of 279
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Just one photo? Baked in a pie? Sure, I'd do that, but, uh, using Photoshop....
     
  2. Jan 9, 2012 #142 of 279
    Shades228

    Shades228 DaBears

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    Will you post a picture of your final bill if you don't get it for $99 or less?


    I've already said that I bet some people get monthly discounts to help offset the price but in reality they would have gotten those anyways. Will I say that no one will get one credited for free? Nope and anyone who's dealt with major companies enough would know better. With that said people shouldn't be so surprised when it becomes available and it's not discounted like the other receivers are. People seem to forget that when the HR20 series came out they were $299 and discounts weren't that much at first either.

    It's not like it's going to be hard for retention to call bluffs on this receiver. No other provider offers a receiver with all the capabilities this has.
     
  3. Jan 9, 2012 #143 of 279
    Alan Gordon

    Alan Gordon Chancellor

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    It's true... I tried to get an HR20 fairly early on, and had no luck getting a deal, while others were able to get one fairly easy. Of course, part of that was probably due to the fact that they were most likely giving their customers in MPEG4 markets priority.

    The question comes into play though; does anyone truly NEED those capabilities?

    Though I may lust for the HR34, there's nothing about it that I can't live without. Sure, I'm having to delete some Series Links in order to make room for new ones, and sure the 1TB drive is appealing, and yeah, the 5 tuners are pretty cool, but I can do without it or wait a while.

    I'm planning on working it out (financially) in order to stay with DirecTV for a while longer... partly by cutting costs (getting rid of STBs, etc.). The HR34 will help enable me to clear off my other DVRs faster, as well as enjoy my DirecTV service better, so I'm planning on calling next month in order to try and get a deal.

    Sadly, I don't feel very confident regarding my chances:

    1. I don't try the retention route, as I'm not going to bluff.
    2. I don't make a habit of trying to get discounts UNLESS I'm attempting to get an STB for a discounted price, but while cancelling HBO/MAX three month deal back in November, I told the lady I was cancelling due to money issues, and she gave me some programming discounts, so that won't help my chances.
    3. I thought I would only be a few months away from my contract ending, but after being told the other day that my two years of free HD probably didn't start a two year contract (like I was told), I realized that I'm probably actually on contract until September due to me upgrading my two DirecTiVos to MPEG4 capable receivers in order to receive locals back in September, 2010.

    Unlike the HR2x models, I would actually be willing to pay a small amount for the HR34 (not very smart of me, but what else is new?). However, the amount of time it might take me to get a deal on one might actually hurt my chances of ever getting one. As I stated earlier, I'm planning on working it out so that I can stay with DirecTV for a while longer... if I get a good deal on the HR34 next month, I'll find some way to stay with DirecTV until 2014, and may cut the cord that year. If I don't get a deal with DirecTV by Summer, I may just give up and cut the cord next year when the 2013 price increase comes into play.

    We'll see... I'm certainly crossing my fingers. :grin:

    ~Alan
     
  4. Jan 9, 2012 #144 of 279
    wco81

    wco81 Legend

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    Has DirectTV ever called anyone's bluff when they threatened to cancel?

    Hey, I'm paying well over $100 a month. Got nothing to lose by going to Comcast for awhile, churning their promo prices for awhile.

    And if that doesn't work out, time to try cutting the cord and start watching Blu-Rays. That means if I have to wait until April 2013 to watch season 2 of Game of Thrones rather than this April, so be it.
     
  5. Jan 9, 2012 #145 of 279
    Herdfan

    Herdfan Well-Known Member

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    No but I do as do all the other loyal customers. Jumping back and forth to get the best deal raises prices for everyone, from all providers.

    Thanks. :(
     
  6. Jan 9, 2012 #146 of 279
    Alan Gordon

    Alan Gordon Chancellor

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    In the last couple of years, absolutely!!

    There has been multiple posts from people complaining about DirecTV calling their bluff. Prior to a couple of years ago, not so much.

    Years ago, DirecTV was offering a special deal ($399... $299 after rebate, if I had gotten mine) on the HR10-250 (when I got mine)... but people were having bad luck getting the deal unless they called retention... so I called them, but never threatened to cancel. I simply asked for the TiVo deal.

    The only time I bluff whenever calling DirecTV is when I'm telling them that I know someone who got a similar deal, etc., because I once made the mistake of telling a CSR that people on DBSTalk were getting something, and I was told that people on the internet lie, and I shouldn't believe everything I read on the internet. :D

    ~Alan
     
  7. Jan 9, 2012 #147 of 279
    billsharpe

    billsharpe Hall Of Fame

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    I didn't threaten to cancel. I suspended service for a month, switched to FiOS, then canceled. DirecTV has since made me some attractive offers to get me to switch back, but I'm very happy with FiOS.
     
  8. Jan 9, 2012 #148 of 279
    wco81

    wco81 Legend

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    D* doesn't have a right to my $100 a month indefinitely.

    IF they're cutting new subscribers better deals than longstanding customers, then I owe them no loyalty. If nothing else, I can come back later as one of those new customers.

    Their policies just encourage churning.
     
  9. Jan 9, 2012 #149 of 279
    jzoomer

    jzoomer Legend

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    So competition raises prices? Can't the FCC just choose the best provider for us and then fix the prices?
    :nono:
     
  10. Jan 9, 2012 #150 of 279
    azarby

    azarby Hall Of Fame

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    You do have the abiltiy to chose a competing product. If the product you currently use (SAT provider, Cell provider, auto you drive, etc) doesn't work for you anymore, time to switch.
     
  11. Jan 9, 2012 #151 of 279
    Herdfan

    Herdfan Well-Known Member

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    Competition per se does not raise prices. But constantly jumping providers for the best deal increases subscriber acquisition costs which are passed on to customers.
     
  12. Jan 9, 2012 #152 of 279
    TBoneit

    TBoneit Hall Of Fame

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    Sometimes that is the best for the person doing the jumping. If it comes down to jumping ship or doing without, I'd do it too. How the extra I pay in price due to sports? If they offered the exact same channels in a package sans sports Id bet on getting two years with no price increases needed.

    There have many posts here about people that can no longer afford the full price due to changed financial circumstances.

    Better for DirecTV to cut them a break as long as it doesn't go below cost as the equipment is already installed and not really costing anything. Keep them at a lower price and their financials may improve and allow full price again.

    Weigh this against becoming known as the satellite seller in the local Bazaar where you can bargain anything down in price.

    In the long run I believe that those who jump ship for introductory rates constantly are so busy chasing the dollar that it impacts all quality of life. That would drive users in my house crazy having to learn new remotes, interfaces , channel layouts, as well as differences in channels available. Every two years, yechh...

    Many people that were always transferring balances among credit cards for a Zero interest rate have ended up hurt. No new offers or minimum payment amount changed etc.

    I can't be bothered. On Friday night if I have the money in my pocket and I have a choice between real nice CheeseBurger and fries or spending double the money and getting a Roast Prime Rib, Choice of potato type, Salad, Ice cream for dessert (included in the price), & Choice of soup. Which way do you think I go? Local place on the way home. Yum, prime Rib BTW. Home made chocolate brownies extra.

    Texas Weiner, not just hot dogs anymore.

    I may not be rich but no regrets for missed opportunities either.
     
  13. Jan 9, 2012 #153 of 279
    inkahauts

    inkahauts Well-Known Member

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    What deal did you get when you signed up? Have you gotten any discounts at all since then, or freebies? Your only a new sub once, and you get a good deal always when you sign up. Most people complain that newbies are getting newer hardware than what they had. Hats like saying GM should upgrade my engine to the newer version that gets better gas mileage simply because I pay for on star service.

    Me, I want an hr34 and am willing to get back into a contract for it because it will save me money on monthly fees. I will cut out several boxes if I get an hr34. Even if I have to pay full pop of 400 in two years I will have saved more than I spent in the up front fees.
     
  14. Jan 9, 2012 #154 of 279
    Alan Gordon

    Alan Gordon Chancellor

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    You can look at it that way, or you could look at it like a cell phone company.

    I joined Verizon in November of 2010... the main line on my account is now eligible for a phone upgrade... and the rest will be in July.

    (I will definitely be upgrading my phone sometime this year due to the fact that my phone is buggy... a lot less than it was prior to the last firmware update, but still not reliable enough for me. I will definitely be doing some EBay'ing in order to afford the upgrade, but I will be doing it.)

    I don't think anyone should REASONABLY expect to get new subscriber deals on programming, but I don't think it's unreasonable for hardware upgrade deals to to be available to loyal customers.

    ~Alan
     
  15. Jan 9, 2012 #155 of 279
    inkahauts

    inkahauts Well-Known Member

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    And we all get hardware upgrade offers often, if we aren't getting to many other deals. How often does someone log into their account and see that they are eligible for a free hd dvr or something of that nature? Or call in and ask for a new hd dvr to replace a sd or for new tv? Now, when you go to upgrade your cell phone, which phones are free, and which will still cost you plenty? The iPhone 3G is free now but the iPhone 4s is how much now? ;). It is the same as a cellular company, that was a good analogy for sure.
     
  16. Jan 9, 2012 #156 of 279
    Alan Gordon

    Alan Gordon Chancellor

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    Absolutely!

    Yeah... I think I have a FREE SD receiver offer on my account... funny, given that I'm in an MPEG4 market... LOL!! :lol:

    The cheapest 4s is $199... it goes up depending on storage size.

    Unfortunately, there are still some differences in the analogy. For one, you would actually own the iPhone, whereas you wouldn't own the HR34. That's a biggie...

    ~Alan
     
  17. Jan 9, 2012 #157 of 279
    wco81

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    I got a couple of Direct Tivos way back in the day but I paid like $160 and I don't think I even got free HBO for awhile.

    I had to go through retention to get the HR20 and the HR22 DVRs I have now.

    I just got a 3D TV which is connected to the HR20. I expect a free DVR upgrade. I'm out of contract.
     
  18. Jan 9, 2012 #158 of 279
    lparsons21

    lparsons21 Hall Of Fame

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    Like some here, I love the idea of the HR34 and what it brings to the table. But that is where it stops for me. I'm not going to pay the $399 for it, I might be convinced to pay $99 though.

    But then, I'm not what many here refer to as a 'loyal customer' in the sense they use it. I am loyal to companies that provide me the goods and services I want at a competitive price. If that means jumping ship now and then, then so be it. It's my money and I want to use it in the way that is most beneficial to me. D* and all the rest of the providers have an office full of bean counters to help them extract as much money from me as they can, it isn't my job to help them in that endeavor.

    And switching just isn't that big a deal for me as I'm retired and everyday is a Saturday!! :)
     
  19. Jan 9, 2012 #159 of 279
    Shades228

    Shades228 DaBears

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    You could be in contract it wouldn't matter as you've already been informed due to 3D swap.
     
  20. Jan 9, 2012 #160 of 279
    wco81

    wco81 Legend

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    No I haven't gotten any new equipment from them in over 2 years.
     

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